Special guest Cheryl Cornelius is back to talk about establishing the perfect patient experience. Cheryl’s practice in San Antonio received 600+ Google reviews in a short chunk of time thanks to the consistent work of making their office a place patients want to visit. Cheryl shared with Kiera a few tips to keep the culture one of positivity:
Start your morning huddle with a moment of gratitude, then celebrate the previous day’s wins
Consider what your patients will want and need, right down to the tiniest detail
If you make mistakes, own it
Stay on top of your spending
One thing Cheryl does is treating her staff to lunch once a week. It’s a time they can all get together and chat about life and bond. This episode is a great chance to think of ways to have a positive attitude throughout your workplace, including both staff and patients.
Visit www.TheDentalATeam.com to find other ways to give your patients an ideal experience.