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393: It’s Cool to Cross-train!

Ever walk a mile in your coworker’s shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other’s roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what’s going on beyond their turf.

For front office staff wanting to learn about the back office:

For back office staff eager to know about the front side:

  • Make re-care and unscheduled treatment calls

  • Perform insurance breakdowns

Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to.

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