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Episode 533: Make or Break the New Patient Experience

new patient experience Jun 07, 2022

Question: So your practice’s customer service isn’t great. Where do you start?

First impressions are everything, so in this episode, Kiera and Dana talk about how to get your practice to stand out in the crowd. They discuss how to do the perfect new patient call, why this minimizes patient cancellations, and where to start if your customer service isn’t that stellar.

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