Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


158: Bonus Episode: Do You Feel the Love? 5 Love Languages, 6 Human Needs + 1 Overflowing Love Bucket

Feb 14, 2020

Happy week of love! Did you know the number one reason people leave jobs is because they don’t feel appreciated? Kiera discusses how to show love for your team members in a personalized way, based on their love language and human need. 

That’s right, it’s time to take some quizzes! Learn your love language here and find out which human need is driving your behavior here. Encourage your team members to take these quizzes so you can understand how to show your appreciation for each of them in a way they’ll best respond to! It’s time to fill one another’s love buckets <3

Lastly, Kiera thanks and loves all of YOU for being part of The Dental A-Team. Every single download, comment, or like goes straight to her heart. Stay awesome, fam.  


Continue Reading...

157: News Flash! Block Scheduling is the Way to Go!

Feb 13, 2020

157: News Flash! Block Scheduling is the Way to Go!

It’s time for a deep dive into something that will make every single team member’s life easier AND get rid of non-productive days! That’s right, the title said it all: block scheduling! In this episode, Kiera dives deep into one of her favorite office hacks and walks listeners through how exactly to build the perfect schedule.

Doctors, build out what your perfect day/week looks like, then the team members step in and fill in around it. And because practice makes perfect, Kiera walks you through how to build these samples, what colors to use, and what phrases to start word ninja-ing. Keep an asterisk on this episode so you can use it as a role-play demo.

This tactic will calm the chaos of the back office to front office scheduling transition. Is it foolproof? No, but it’s the best recipe for having a perfect schedule. Remember: Everyone in the office needs to be on board for this approach to work best. Need a...

Continue Reading...

156: Case Study: Fundamental Leadership 101

Feb 12, 2020

156: Case Study: Fundamental Leadership 101

It’s leadership pow-wow time! Kiera is talking with Dr. Bill Keith and Ashley Keith, her case study out of Kansas City, about how to be a forward-thinking office that excels in leadership. Topics include why having a third-party expert come in is helpful; how to see a need and delegate effectively; and what it means to let go of control (in a good way!).

The Keiths’ takeaways include:

  • Being open-minded

  • Finding comfort in being the dumbest person in the room

  • Focusing on the next step, not the entire staircase

  • Leveling with your team, good or bad

Learn more about the Keiths at missiondentist.com and discover more tips on the dental trade at TheDentalATeam.com!



Continue Reading...

155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)

Feb 11, 2020

155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)

Kiera and Dr. Mark Costes catch up to discuss 2019 takeaways, and what changed since the January 1, 2019 versions of themselves. Kiera shares how she found her fulfillment piece — and why it’s more than just seeking security and working hard. Mark, on the other hand, saw 2019 as his best and most challenging year so far, and talks about his realization of missing dentistry.

This is a quick, feel-good episode that’ll warm your soul. Make sure you stick around for Kiera’s new-year challenge, too!

Check out additional episodes with Mark at www.TheDentalATeam.com!


Continue Reading...

154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs

Feb 06, 2020

154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs

Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient experience! Make sure your team is taking the right steps! Kiera breaks down what that looks like for the front and back offices.

Front office: Have a form or template for how to collect patient information. 

Hygienists/assistants: Fine-tune the CRP hand-off.

Doctors: Use NDTR for maximum efficiency!

THEN Kiera takes it up a notch, sharing an extra tip for all the true A-Teamers out there: edify! Keep an ear out for the snowball activity she did to teach this idea. By having the best hand-off, you’re transferring the trust of your patient throughout your entire office, yielding both VIP patient AND employee care.

Looking for more tips to establish your office as an A-Team?...

Continue Reading...

153: It’s Not Work That’s Stressful, It’s Your Boundaries

Feb 05, 2020

153: It’s Not Work That’s Stressful, It’s Your Boundaries

Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress. It’s easy to feel overwhelmed in work life, especially when your workload spills over into personal time. Sure, you’re trying to set boundaries of when and when not to commit to answering emails and putting out fires, but your boss keeps sending you emails at 9 p.m. and you can’t NOT answer, right?!

WRONG. Tiffanie and Kiera walk you through this false mindset we as humans have created. If you don’t manage your life, someone else will do it for you. Tiffanie offers three tips:

  1. Recognize your personal responsibility. What can you do to release your stress?

  2. Identify 3 things (and 3 things only!) per day you intend to complete; everything else is gravy

  3. Set correct expectations with people (as well as yourself)



Continue Reading...

152: Side Hustle: This Will Dramatically Increase Your Income

Feb 04, 2020

Episode 152: Side Hustle: This Will Dramatically Increase Your Income

Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike. They discuss residential and commercial real estate, storage units, and even flipping houses — all from the perspective of what’s doable as a dental professional. They even discuss what to keep an eye out for as the next recession approaches.

The takeaways Paul provides and explains:

  1. Understand the difference between speculating and investing

  2. Follow the smartest investor in the world, Warren Buffett, and use partnerships

  3. Get all the tax savings you can

More about Paul: 

After graduating with an engineering degree and then an MBA from Ohio State, Paul was Finalist for Ernst & Young’s Michigan Entrepreneur of the Year two years straight (1996 & 1997). Paul began investing in real estate in 2000...

Continue Reading...

151: Insurance Verification: DO IT THE EASY WAY!

Jan 30, 2020

Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks. These quick tips will change your life with better case acceptance, improved VIP patient experience, and less stress in your practice. (If you haven’t already, check out episode 80, The Bread and Butter of Dental Practices..)

In this episode, Kiera offers sage advice about…

Changing the appointment view in your software to be based off each patient’s insurance company

Clustering patients with the same insurance company together (example: everyone with Delta Dental is highlighted blue) and then call based on those clusters

At the beginning of the year, making full breakdowns (perhaps with an insurance breakdown form), and once you’ve verified for each group number, utilizing asterisks to show what’s been done

These are just a few of the tips Kiera shares. Listen to this quick episode for the rest of her advice on making...

Continue Reading...

150: A Weak Link with an Easy Fix

Jan 29, 2020

In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure, she’s realized that even though your business/practice might be the best one ever, people will never know if your gatekeeper — AKA the person answering your phone — isn’t reflective of that.

To those answer phones, are you representing your office? Do you know what questions people have? Do you know what your office does?

Listen in for practical tips to having the best gatekeeper for your practice!


  • Make sure the personality of main phone answerer is true representation of the practice that you have or want to have.
  • Make sure they know what your practice actually offers; have information on hand.
  • Make sure they listen to understand, not listen to respond.
  • Have incredible follow-through/integrity

For more tips for schedulers, call the Dental A Team and ask them 775-303-5833!


Continue Reading...

149: A Strong, Purposeful Year Ahead

Jan 28, 2020

Kiera and Dr. Mark Costes are back to talk accountability, pushing one another, and inspiration. This feel-good episode will push you to be successful this new year. (We’re only a month in, there’s so much time to have your best year yet!) The pair chat about time journaling, knowing when to delegate, and asking yourself honest questions. They also share their 2020 focus words and what those mean to each of them.

Make 2020 a focused year for you and your business by committing to excellence! That can start by heading to www.TheDentalATeam.com and discovering ways to improve your practices with Kiera and her crew.


Continue Reading...

Grab your FREE Resources