Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


120: Hygienists: Tee ‘em Up

Nov 20, 2019

The fabulous Kristen Shepherd (from episode 92) is back, and sharing more goodness. Remember her 37 to 97% fluoride acceptance in three months? In this episode, she discusses calibration with her dentist, and how it helped her become more confident in her position. Nowadays, she’s an expert a teeing up each new patient for a doctor and letting the patient know what the doctor will be recommending for treatment.

Not only does Kristen share her proactive methods and how to best perform hand-in-hand with her doctor’s needs, but she also walks listeners through her expert time management, and how she gets new patient appointments down from the allotted 90 minutes to 60 minutes (including probing, which you should always, always do!).

Kristen is a bigtime Dental A-Team fan, and you can be just like her by listening to more podcast episodes at www.TheDentalATeam.com.


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119: A Unique Spin to Holding People Accountable

Nov 19, 2019

In this episode, Kiera takes a look at dental practices through the eyes of Debbie Dodson, practice director for Castle Peak Dentistry. Debbie has been in dentistry for 20+ years, practicing hygiene for 10 of those before moving on to office management.

Castle Peak Dentistry (home to Doctor Summer Kassmel, long-time buddy of Kiera’s) is a Dental A-Team-approved practice. Debbie has guided her team to be incredibly accountable. How did that happen? From the top down — looking at the practice’s core values and committing the team to align with those every. single. day.

Another topic of note is Debbie moving from office manager to practice director and removing herself from the front lines. Was she able to maintain respect from her team members? How was that transition in the first place? It’s all here for you in this episode — just hit play!

Psst, more great information like this is available at www.TheDentalATeam.com.


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118: A DAT Book Club of Inspiration

Nov 14, 2019

In Kiera’s time as a coach and mentor and guiding hand in the dental world, she’s found that a lot of the people she looks up to are big into reading. So she started to get into it and currently has a goal to read two books each month. In this episode, she’s sharing with you some past, present, and future books that fueled/will fuel her fire. Ladies and gentlemen, presenting … Kiera’s book club recommendations:

  • Girl, Wash Your Face (Rachel Hollis)
  • Girl, Stop Apologizing (Rachel Hollis)
  • The Go-Giver: A Little Story About a Powerful Business Idea (Bob Burg)
  • * Can’t Hurt Me: Master Your Mind and Defy the Odds (David Goggins)
  • * As a Man Thinketh (James Allen)
  • * The Untethered Soul: The Journey Beyond Yourself (Michael A. Singer)
  • * Deep Work: Rules for Focused Success in a Distracted World (Cal Newport)
  • Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex (Aubrey Marcus)
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117: Ideas Come When We’re Not Constantly Frantic

Nov 13, 2019

Kiera’s back from a 10-day trip and she has some awesome takeaways. First, it turns out Kiera is not immune to jetlag (bummer). But on a more serious note, those 10 days away were 10 days without a phone and 10 days without touching base with her team. Normally panic-inducing, Kiera found out that she wants to ultimately be an owner, not an operator of her businesses.

This episode talks excelling as a leader not just personally, but as a team. Other takeaways include:

  • Giving yourself 30 minutes a week (eventually 30 minutes per day) to just sit and think about your work, your life, etc.
  • Finding a way to push inconveniences onto your team so they can grow and excel. Find the breaks in your system and fix them.

Thanks for tuning in to another Dental A-Team episode! Make sure you check out any you’ve missed or want to hear again at www.TheDentalATeam.com!


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116: Office Autopsy: Two Practices with an Expansion on the Rise

Nov 12, 2019

Kiera is fresh off a visit from a multi-practice, and she’s giving a quick autopsy. This practice currently has 5 doctor operatories, 6 hygiene operatories, two satellite locations, and is about to bring on another. Oh, and they’re planning to expand their current location to a 19-operatory practice. Whew!

Some of the topics addressed in their quarterly meeting were…

  • A lack of focus on the flagship practice
  • Establishing co-leads
  • Becoming idea-generating machines
  • Defining your flagship’s 1-, 3-, and 10-year goals

This multi-practice had its best two months EVER during quarter 3, but in order to keep momentum, they have to keep pushing the envelope. What can you implement from this episode? What is your battle plan? This episode will help you become that A-Team practice.

Other helpful episodes full of tricks of the trade are over at www.TheDentalATeam.com!


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115: Case Study: 5-Star Patient AND Team Member Experiences

Nov 08, 2019

Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions, not people, Ashley moves on to developing 5-star experiences for both patients and team members. An example from her office: The team is stressed over prioritization of answering phones versus greeting live patients. Ashley’s solution? Move the phones with incoming calls to a back room!

In this episode, Ashley talks with Kiera about whether or not the idea worked, and how she utilized her tenured team during the transition.

Other talking points include getting some quick wins for your team after making a change, creating a “parking lot” list, and having team members fill in what’s missing for their positions.

Ashley Keith works as office manager for Keith + Associates Dentistry in the Kansas City Metro Area. Prior to her current position, she received a degree in marketing from...

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114: MONDAY MORNING MASH-UP: Billing is a Game of Endurance (Q&A)

Nov 07, 2019

Friend and Ryan, two dental students at the University of Kentucky, are curious about what they should know about billing! Kiera happily obliges, and in this episode, walks the two through how billing starts, where billing ends, and where the dentist should be attuned. Their conversation includes credentialing an office, maxing out insurance, and the best way to fill out narrative forms. Billing is a BEAST, but it’s totally helpful to understand as a dentist.

And don’t forget, the Dental A-Team has an entire billing course that explains the nitty-gritty in detail. Check it out over at www.TheDentalATeam.com!


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113: Accountability is Easier Than You Think!

Nov 06, 2019

Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists happy and vice versa (hint: Doctors, if your team is disappointing you, it might be on you!); why doctors benefit from having a coach; and finding that perfect employee.

Kiera and Dr. Dorfman are also speaking at Voices of Dentistry in January 2020 — hear a sneak peek of their topics at this big event (which Kiera used to be a total fangirl at, by the way).

Remember, the Dental A-Team podcast is a FREE way to get your teams and doctors in the best ownership mindset, so make sure you’re staying up-to-date on all episodes, which can be found at www.TheDentalATeam.com.


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112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails

Nov 05, 2019

This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City about his four-year-old start-up practice, Royal Oak Family Dental. The two discuss the strides Dr. Flesher has made with…

  • His office’s rotating schedule (hellooooo, three days off each week!)
  • Assisted hygiene and a 10-30-20 practice
  • Getting past the idea of being less busy and more productive
  • His hygienist checklist
  • Bonusing and membership plans
  • An automated system to build the doctor-patient relationship (promo code for a discount here!)

A second conversation with Dr. Fisher will be coming soon, so stay tuned for more goodness! In the meantime, head over to www.TheDentalATeam.com.


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111: High Impact, Low Cost- Are You Aiming Right?

Oct 31, 2019

Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute. Those present were from all sorts of roles — dental assistants, treatment coordinators, schedulers, office managers, etc. — and Kiera had them write down the following:

  • Dental practice’s core values
  • One-, three-, and ten-year goals
  • 10-15 minutes of brainstorming to meet those goals
  • Graph of impact

Ultimately, you’re able to see what ideas are HIGH impact and LOW cost to meet your practice’s ultimate goals. It’s a pretty nifty magic trick, huh? Give this episode a listen to learn more, then head to www.TheDentalATeam.com to discover all sorts of trainings, events, and more podcast episodes.


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