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The Dental A Team Podcast with

Kiera Dent + Dr. Mark Costes

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006: Talking Money- Part 2

Mar 05, 2019

On this episode, Mark and Kiera wrap up their “Getting Comfortable in the Uncomfortable Podcast” on Part II today. They want you to really understand that talking money is just that-- and NOTHING more! As teams, this can be one of the biggest mental hurdles that can be easily overcome.

Actionable items you can look for in this episode:

  • Assume the yes-- this will impact your case acceptance with a simple mindset shift

  • Put the emphasis on the treatment

  • The art of silence

  • Creating a solution to a problem that DOES exist!

Mark and Kiera role play how to present treatment plans and common objectives that are real life!

Join us today and see how you can make your life easier and simpler with a few mindset changes.

 

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Don’t Break Up With Me- Controlling Cancellations

Mar 01, 2019

Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations.  Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet-- they can be turned around with one simple phrase that works like magic. 

Through the three E’s and some magical verbiage, teams can eliminate cancellations.  Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!  

Why not try it out?  Eliminating cancellations might help you and your patients have a brighter day!  This is one of Mark and Kiera’s FAVORITE topics that works!!

 

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The GOAT- Same Day Treatment Tidbits

Mar 01, 2019

On the show today, Mark and Kiera talk about something that can grow a practice and make work even more fun- SAME DAY TREATMENT.  They do a deep-dive into some common concerns teams have and explain how you and your team can be the GOAT-- listen in to learn what that stands for-- and help even more patients receive VIP care!

 You can count on learning proven methods of how to add same day treatment from the doctor’s perspective and the team member’s perspective.  This is a game changer that they know you will love!

 

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Episode 1: Welcome to the Dental A Team Podcast!

Mar 01, 2019

Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations.  Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet-- they can be turned around with one simple phrase that works like magic.

Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY! 

Continue Reading...
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