Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


138: Be the Best _______ You Want to Be in 2020!

Jan 01, 2020

Welcome to 2020! Are you listeners fired up about having a good year? In this episode, Kiera talks about what it took for her to have a successful 2019, and what she’s doing this year to build on that. It all comes down to the question, what are YOU willing to do?

Start by taking massive action today. Remember, we’re the dental version of Google. Have a question about how you should get started? Email us at hello@thedentalateam.com.


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137: 2019 Finale: Reflect and Prep for 2020

Dec 31, 2019

Last day of 2019! In this episode, Kiera sets up how to have the best 2020, both personally and professionally. It’s time to look back at the good and bad of 2019 to be able to prepare for the new year. Get out a piece of paper and dive into what it takes:

  1. Draw a t-graph on your piece of paper and separate out your 2019 wins and areas for growth/opportunities
  2. Write down every department and their individual wins and areas for growth/opportunity
  3. Now that everything’s mapped out, circle one or two things that will move the ball forward in your practice or personal life AND figure out what your three biggest goals are
  4. Play chess — break things down into quarters, to be completed by the end of next year. Remember to cut out the fluff
  5. Type it out and keep it handy
  6. Find your fulfillment!

Thanks for being the best Dental A-Team gang ever! What a great year this has been, starting this podcast. Please continue to support us! Visit www.TheDentalATeam.com!


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136: Deep Dive on Bonuses with Dr. Deren Flesher

Dec 26, 2019

Episode 112, Dental Gold Mine, was our most-downloaded episode ~ever~, so what did we do? We invited Dr. Deren Flesher back! Here, you’ll hear him talk to Kiera all about bonuses and why his methods are so successful that even Kiera wants to hear more. A few nuggets from their conversation:

  • If your practice isn’t making extra money, there’s no money for bonuses
  • A bonus isn’t awarded for just showing up and doing your job
  • How to create bonus goals for your different departments (for example, with hygiene, pair fluoride success with sealants — Dr. Flesher tells you how!)
  • Verbiage to entice patients to commit to sealants
  • Reverse-engineering bonus amounts + suggestions for how often to bonus
  • And so much more!

This episode is truly another gold mine full of great information for practices. And then there’s the time-saving offer of Modento, a voicemail service from Dr. Flesher that will change. your. life. Think about it: Automatic and personalized...

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135: Live to Give- The Roadmap to a Fulfilled Life

Dec 25, 2019

Yay for holiday episodes! Holidays create a stamp in time to take us back and get us out of our daily routines. They’re often dream days, where it seems that anything is possible. Kiera shares her family’s Christmas traditions (which includes falling asleep during The Santa Claus, intercoms, and perfect hair).

But what would this episode be without a nugget or two? Kiera encourages you to harness the spirit of giving today and always, and wants to hear how YOUR practice “lives to give.” Send your experiences and ideas to hello@thedentalateam.com, and Kiera will create a list of ideas for how to give back to our communities and post it on the website (www.TheDentalATeam.com).

Happy Holidays to all, and to all a good night!


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134: Daily Dose: Reaching that ONE Person

Dec 24, 2019

Merry Christmas Eve from Kiera! In this short and simple episode, Kiera shares a quick story about a huge mistake she made in an office recently, and how she was able to work things out with the one person she was meant to help … while at the same time inspiring growth for both parties.

Remember that being comfortable is not growth. Learn to find those obstacles and face them head on. Be the best assistant/hygienist/biller/doctor/whoever you can be and embrace opportunities to change!

Thank you for being such amazing listeners, and remember you’re always welcome to reach out to Kiera over at www.TheDentalATeam.com!


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133: What Drives You: Cost, Longevity, Function, or Cosmetic

Dec 19, 2019

Listen, Kiera has been around the block with dental practices. She’s seen pretty much all there is. But one thing stood out recently in one of her offices, specifically with the hygienists. When the patient came in, the hygienist asked the following: “Hey (name), I want to know of these four items — cost, longevity, function, or cosmetic — what your main priority is coming to the dentist?”

The answer to that question means the doctor can form a treatment plan according to the patient’s priorities. BOOM, life-changing! Another good question to ask: How would you like to receive your information, in bullet points or paragraphs?

Asking these questions can help your practice cater to your patients’ needs, wants, and priorities. Up goes patient happiness, up goes case acceptance.

Kiera’s challenge for you with this episode is to test out these questions on your patients! Try it for 6 weeks and see how things go. Then, let Kiera know all...

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132: Keep Your Hunger Alive- Comparison is the Thief of Joy

Dec 18, 2019

Kiera shares some inspiration on a drive to the airport, talking about how to combat comparison with others who are further down their path of success in life. People are often impressed with Kiera’s prowess and like to ask her how she’s made it so far. Her favorite traits had to do with it — her constant hunger and resourcefulness. To all you listeners, she shares some of her tips to move forward:

  • Be hungry for the next level; don’t be satisfied with where you are
  • Proximity is power; be around people who inspire you and make you want to be better
  • Say yes as often as possible
  • Don’t get stuck in the tyranny of how

Need even more inspiration? You’re welcome to reach out to Kiera to pick her brain. It’s those types of choices that move you forward! Start today by emailing hello@thedentalateam.com.

Plus, this episode holds a sneak peek for exciting plans in 2020!


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131: No More Bloody Prophys! with Hygienist Laura Myers

Dec 17, 2019

Laura Myers, expert hygienist and practice management coach out of Pennsylvania, gets bloody in this episode. She and Kiera talk through the tendency to perform bloody prophys, ignoring new codes, and getting patients back on track — learning to talk to patients as if they’re your best friend rather than a random stranger you don’t want to anger.

Laura shares three indicators when deciding if the patient has moved from the healthy or gray area stages to the “bad zone”: health, inflammation, and progression of disease.

Kiera finishes off with a challenge to start using new codes, to educate yourself about new codes, and to start being up front with at least one patient each day about moving forward/having a game plan in place.

Listen to Laura’s past episodes, #84: Don’t Snooze- Sleep Apnea from the hygiene side

Laura is a veteran of the dental industry for over 25 years. She holds a degree in dental hygiene from Harrisburg Area Community...

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130: Office Autopsy: Beating the Scarcity Mindset

Dec 12, 2019

In the latest autopsy of a practice, Kiera is sharing her experience with a small, start-up practice — when she first met them, they were a few months into ownership with one front office person, one assistant, one hygienist, and one doctor. The doctor was fearful of overhead, finances, the amount of payments … he had a scarcity mindset (believing there’d never be enough). Kiera’s autopsy approach: expanding and thinking bigger. And in the two months since she’s worked with them, they’ve doubled their production!

Here’s a few tips on how Kiera coached them, and how she continues to do so:

  • Know your numbers
  • Hire additional staff or outsource duties (billing, etc.)
  • Establish end-of-day huddles, systems, and morning huddles
  • Focus on marketing (have two freebie ideas + one cheap one; ideas in the episode!)

This practice now has goals to hire an additional hygienist in the next three months, plus hire a float for set days/times. Practices out...

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129: Becoming a Chief Delegator with Office Manager Jennifer Abshier

Dec 11, 2019

Jennifer Abshier from episode 123 is back for more tips as a practice administrator. Yikes, sounds like a hefty role, you might think. What does a practice administrator actually do? Jennifer defines her position as representing the practice and leading the team (including doctors!) along. Some tips to do that …

  • Have your core values and mission set
  • Be intentional with time
  • Delegate (and be humble enough to do so)
  • Outsource before it’s too late

Jennifer discusses with Kiera the difference between being busy and productive, and how the two don’t necessarily go hand in hand. This is a great episode that’ll inspire you, dear listeners, to be more organized and fruitful in your day-to-day.

As a reminder, Jennifer is the practice administrator for The Dentists at Hillsborough in Omaha, NE, and oversees four different offices. Check out her past episode and tons of others at www.TheDentalATeam.com.


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