Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


108: Become a WORD NINJA!

Oct 24, 2019

This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates a world of yesses instead of nos! Some examples of phrases NOT to use:

  • “Would you like to get scheduled for that?”
  • “I can try...” or “Sure.”
  • “But…”
  • “Sorry, we’re out of network” or “No, we don’t take that.”
  • “What time do you want to come in?” or “When would you like to schedule this?”
  • “We require 48-hour notice for cancellations.”

What SHOULD you say? Kiera talks about the right words to use. Want an entire sheet of yes/no words? Email us at hello@thedentalateam.com! Other episodes to listen to with The Dental A-Team is episode #3, Don’t Break Up With Me - Controlling Cancellations. 


Continue Reading...

107: Dear Future Practice Owner— This One’s for You!

Oct 23, 2019

In this episode, Kiera shares her wisdom with Danielle and Friend, two dental students out of Kentucky who have a lot of great questions that need answering! Some of the topics discussed today...

  • How can a dental student understand other positions in the office?
  • What other dentistry topics should physician students look at aside from clinical?
  • What are good Key Performance Indicators (KPIs) you should have when first starting out?
  • Best ways to go about creating efficiency in an office you’re new to?

One of the most exciting points Kiera shares is her plan to develop a Dental A-Team training for students to rotate through all dentistry positions. That way, dental students can really receive a comprehensive view of an office before they head into the thick of it.

Look out for other great conversations like this one at www.TheDentalATeam.com!


Continue Reading...

106: How to Win at Life

Oct 22, 2019

This inspirational episode is one you’ll want to have on repeat. Kiera teams up with Cheryl Cornelius out of San Antonio, Texas to talk about peeling away the barriers in your life. Cheryl and her husband paid off ~$830,000 debt (while parenting 8 children!!) by focusing in on what kind of life they wanted. Now, they enjoy an empowered life and Cheryl often shares their experience with dental students and dental graduates around the country.

Both Kiera and Cheryl encourage putting one foot in front of the other and climbing your mountain. What is your barrier — debt? Patients? Your business? Personal concerns? Something else? Take time today, 5 minutes even, and write down three things you want to change, and steps you can take to make that change.

Does that include becoming part of The Dental A-Team? Good. Start today at www.TheDentalATeam.com.


Continue Reading...

105: Onboarding: Welcoming the New Kid on the Block

Oct 17, 2019

Facebook fans, we hear you! Today’s topic comes via a Facebook message Kiera got: “Could you please do a podcast on onboarding employees?” Yes! Onboarding new hires can be very tricky, but Kiera has very effective steps you can follow TODAY to smooth out the bumps.

To small offices and big offices alike, this episode includes…

  • How to have an awesome hiring process
  • How to put training plans in place
  • How to re-credential your employees
  • How to hold people accountable

The Dental A-Team has a kick-butt training program, which can be yours and get you results! Email us at hello@thedentalateam.com for training plan samples! Learn to work smarter, not harder with The Dental A-Team!


Continue Reading...

104: How to OVERCOME your “Doctor Type” and Improve Patient Care (Part Two)

Oct 16, 2019

In the last episode, #103, Kiera talked about different types of doctor tendencies: over-educators, over/under-diagnosers, fear-drivers, etc. Now it’s time to overcome those natural inclinations:

Examples include:

  • The Over-Educator: Simplify your conversations.
  • The Over-Diagnoser: Ask yourself, would I give this diagnosis to myself? My mom? My spouse?
  • The Under-Diagnoser: Don’t keep following the same methods and getting the same results. Do what’s best for your patient long-term.
  • The Fear-Driver: Don’t overcompensate!
  • The Cost-Prohibitor/Insurance Lover: Drop the insurance verbiage in your conversations with patients.
  • The People-Pleaser: Guide them based on your own experience.

Need more tips and tricks on ridding yourself of these negative tendencies? Give us a holler at hello@thedentalateam.com.  


Continue Reading...

103: Is your “Doctor Type” Costing You? (Part One)

Oct 15, 2019

Kiera breaks down the different types of doctors! We’ve gotten this request of how can we tell our doctors when they are educating too much and talking patients out of treatment? Or how do we tell them they aren’t diagnosing and the patient would say yes? Grab your pen and paper and take the test to see WHO you are! TCs, OMs, all positions— this is for you too! Knowledge is power when used appropriately.

  • The Over-Educator
  • The Over-Diagnoser
  • The Under-Diagnoser
  • The Cost-Prohibitor/Insurance Lover
  • The People-Pleaser

Classify yourself in this episode, then tune in to the next episode about how to overcome these tendencies! Having trouble figuring out where you fall? Ask a team member. Keep an eye out for future episodes at www.TheDentalATeam.com!


Continue Reading...

102: Don’t Cater to the World; Cater to Your Ideal Patient

Oct 10, 2019

Are you taking in a lot of new patients, but losing just as many? Kiera worked with some New Jersey offices recently on defining their avatars (or ideal patients). Who is your ideal patient? What does he/she look like? Like to do? Like to spend money on? Lifestyle choices? It’s time to create the type of person you want coming into your office — that will make marketing to the right person a lot easier.

Is your avatar Madison? Who enjoys spending time on social media and drinking coffee?

Charlie? Who doesn’t know or care what the heck Instagram is, but could certainly be looking for implant opportunities?

Or Izzy, the cool hipster who’s involved in yoga and spends time at coffee shops?

Your first assignment is to gather as a team and figure out your office’s avatar (and if you have multiple locations, they very likely may have different ones). List his/her pain points and find ways your office can adapt to address those points. Parking an issue? Rent...

Continue Reading...

101: Upcoming Live Events: Magic That Reaches Your Core

Oct 09, 2019

The best dental duo out there is back! Mark and Kiera have a ton of great tidbits to share during this episode, including Kiera’s recent experience at a Tony Robbins event, how a couple words can totally change your success rate of hiring, and all the awesome events happening this fall!

  • Women Dentists Connect, October 11-12 in Scottsdale, Arizona. Such topics as work-life balance, mannerisms, asking questions will be discussed + powerhouse speakers (including Mark!).
  • Case Acceptance Event, November 7 in Scottsdale, Arizona. Learn how to improve your case acceptance and scheduling in your office.
  • Mastermind Meeting, November 8-9 in Scottsdale, Arizona. Elite members only! Become one today.

Just as there’s a difference between listening to your favorite singer and seeing him/her live in concert, these live events provide spaces for synergy and support. Sign up today, and continue to follow along with us as we maximize being part of The Dental A-Team!  


Continue Reading...

100: CELEBRATE! We hit 100 podcasts on the Dental A-Team!

Oct 08, 2019

We did it! We made it to 100! Thanks to everyone who’s ever listened to this podcast, for showing us that you’re here and you’re listening and you’re part of our A-Team. Kiera loves this podcast family! You inspire her to be better, give more, do more and be more! She thanks all of you for being part of HER Dental A- Team Family!

This episode is all about inspiration. Kiera’s mission is to positively impact the world of dentistry, and she works hard at that every day. What about you? What have you learned by listening to this podcast? Are you actually implementing these ideas in your everyday lives?

For the 100th episode, learn to become a better version of yourself. Realize that you can listen to the podcast and talk about these changes, but unless you’re actually trying to change, you can’t influence nor inspire others.

So get crackin’! Missed any of the episodes between 1 and 100? They’re all over at www.TheDentalATeam.com.


Continue Reading...

099: Be Aggressive, B-E Aggressive- Credit Cards on File for AR

Oct 03, 2019

Today’s tactical practical is going to help tackle the billing beast that so often looms over your shoulder. That’s right, Kiera’s talking collections and getting credit cards on file!

Airlines do it. Hotels do it. Spas do it. Why not dentists? It’s 2019, and it’s time to keep your patients’ cards on file. Feel weird about it? Kiera shares what one of her practices is doing, and it’s so not weird. Other tips and tricks mentioned in this episode:

Run your AR (aging report) constantly, ideally every single week.

Run procedures not attached to claims, pending claims, and your claims history report. Keep an eye out for rejected claims and make sure you’re not losing money for silly reasons.

Again, get credit cards on file! Have a form on file and perfect that post-visit request to keep the patient’s card information.

Get an online payment portal! One reason people don’t pay on time is they’re busy during the hours your...

Continue Reading...

Grab your FREE Resources