Tune-In to the Dental A-Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


023: Dental Assistants- Let's LEVEL UP

Apr 16, 2019

Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations? Kiera and Mark discuss multiple ways to not only strengthen communication with the dentist, but also to adapt and calibrate his/her language.

Items discussed on this podcast include:

  • Build rapport with patients
  • Know preferred instrumentation setup by your dentists
  • Practice proper handling and posture
  • Ask dentist for feedback
  • Be proactive
  • Make a checklist of 8-9 things that your dentists must have for each specific procedure
  • Role play with your dentist

By following the above strategies, you will see procedures run smoother and camaraderie grow. Welcome to the Dental A-Team! Let's LEVEL UP!

contact info: 

Continue Reading...

022: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb

Apr 11, 2019

Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of “role play” in retraining one’s subconscious in order to feel more comfortable speaking to patients in uncomfortable situations. When using “role play” as a training guide, you must:

  • Pick only one hot fire topic
  • Start with humble and open-minded attitude
  • Organize into teams of 2 and switch roles at timer
  • Lay out expectations
  • Encourage team members, not just office managers, to kindly critique one another
  • Wrap up with a new goal

Role playing will help you push through obstacles and overcome unconscious hurdles in order to better help your patients.


Continue Reading...

021: The Secret to Happiness is PROGRESS

Apr 10, 2019

Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business; but when you are growing, you will create your own world of happiness. Kiera and Mark concentrate on the following points when setting your goals:

  • What are your goals?
  • Why do you have these goals?
  • What is the intent behind these goals?
  • What steps are needed to accomplish these goals?

Goal setting will stretch your limits and may be uncomfortable, but when you push through the discomfort, real magic happens.


Continue Reading...

020: 4 Piece Chicken Nuggets- Are you Seeing the Value?

Apr 09, 2019

Are there ways you can be saving money in your practice and you don’t even realize it? In this episode, Kiera is joined by Mark Costes who is known for his masterful ways of lowering costs without working harder-- just being aware. Mark explains that by knowing exactly how much a procedure will cost- even down to the price of 1 gauze, you will be able to reasonably assess where your practice can save money. Encouraging your team to find those “olives” and “chicken nuggets” will not only make your business more efficient, but will also make it more profitable.  Every team member sees the practice from a different angle-- what angle can you find and what "olive" are you able to find in your practice?


Continue Reading...

019: Empowerment without Expectations leads to Entitlement

Apr 04, 2019

Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting, this episode brings light to situations all dental offices face:

  • How do you approach a team member who doesn’t want to participate?
  • How do you motivate a team?

Summer sheds light on fact that there is a chance that not all team members may want to hop on the bus and move in the same direction as the dental office. She gives helpful tips on how to approach such members with the encouraging advice that EMPOWERMENT WITHOUT EXPECTATION LEADS TO ENTITLEMENT!!

contact info: 


Continue Reading...

018: Goals Give Life to Passionate Work

Apr 03, 2019

Kiera welcomes Summer back in this week’s episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn’t be too modest, too lofty, or too overwhelming. They should be 2-3 simple objectives that will inspire each team member to perform at a higher level. By breaking yearly goals down to weekly and monthly goals, each team member will not only be able to evaluate their performance better, but they will start to see passion in their work.

If you are ready to take your practice to a higher level and yourself to a more fulfilled work life, this is an episode you do not want to miss.

contact info: 

Continue Reading...

017: Goals are lost without Accountability

Apr 02, 2019

In this week’s episode, Kiera Dent is joined by Dr. Summer Kassmel. Summer’s expertise on leadership and practice ownership make her a wonderful guest host as Kiera and her dive into ACCOUNTABILITY MEETINGS. Every dental office needs meetings where team members come together regularly in order to:

  • Set goals for the upcoming weeks
  • Track their goals efficiently
  • Report their results

By implementing weekly accountability meetings, team members are essentially asked to evaluate their own KPIs while intentionally pushing themselves to set new goals. This not only improves office morale, but will raise the standard of care in the office.

Dr. Summer Kassmel is the owner of two dental practices and a dental assisting school in the mountains of Colorado. She is also a black belt coach in Dr. Mark Costes’ Dental Success Institute. Maintaining a consistent level of growth, reducing overhead to under 50%, increasing true profitability to over 20% and creating a system-driven...

Continue Reading...


Mar 28, 2019

What are your normal routines? Are you being intentional with your time? Kiera explains how being tactical and practical about having routines will make your life more simple. She lists several examples to utilize as a starting place in creating a routine for your dental office:

  • Operate with block scheduling
  • Have team meetings on the same day of every week
  • Designate specific days of the week for ordering, billing statements, and cleaning

Kiera explains how dentists, hygienists, assistants, and managers can construct routines specific for their duties in the office. When you start creating routines, you will see:

  • More time in your schedule become available
  • Less mental power wasted

Listen in to find ways to create productive routines in your schedule!!


Continue Reading...

015: KPIs- The Lifeblood of your Practice

Mar 27, 2019

Why dread KPIs? In this episode, Kiera discusses how Key Performance Indicators are the lifeblood of your practice. In the same way you take vitals for a patient to assess overall health, KPIs are just as essential in order to assess the overall health of your business.

You may not realize it, but there are more KPIs to track other than the main three:

  • Production
  • Collection
  • New patients

Kiera discusses what KPIs to track daily, weekly, and monthly that will allow you to not only become more efficient, but also to have the greatest impact and service to your patients.


Continue Reading...

014: Are you a master of time or is time a master of you?

Mar 26, 2019

Benjamin Franklin once stated, “You may delay, but time will not.” Many times we get side-tracked with urgent duties of the day only to procrastinate more important tasks. In this episode, Kiera and Mark give tactical tips on how to GET THINGS DONE!

  • Ask yourself what is the biggest task that you are putting off
  • Find a spot or space in your schedule to complete that haunting task
  • Delegate half-completed tasks to other people
  • Utilize a time journaling exercise that will allow you to “brain dump”
  • Prioritize your tasks
  • Operate with an organizer app

By following these useful tips, you will fill time loops in your schedule in order to transform your TO-DO LIST into a DONE LIST!


Continue Reading...

Optimum Practice

Complete your details below and a member of the team will be in touch.