Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


210: Peeling Back the Layers

May 20, 2020

Who are you as a real person? What’s behind your Wizard of Oz curtain? That’s the theme of this episode, and Kiera shares specific things in her life that make her her. For example: Hiring an accountability coach to help her get a six-pack; or going to therapy. It’s important to recognize what things in your life bring you happiness and what makes you unique.

Think about your own behind-the-scenes self and accept the beautiful parts of it.


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209: The Dr. Suess of Systems

May 19, 2020

The Dental A-Team has a new nickname … the Dr. Suess of Systems! Woohoo! In this episode, Kiera gives five systems for you to check on in your practice — whether they’re in place or if you need to create them. The five ones she wants you to “Dr. Suess” are…

  1. New patient experience

  2. Hand-offs

  3. Scheduling

  4. Treatment planning

  5. Money talk

Listen up for ways you can systemize each of these areas. When they’re properly Dr. Suessed, focus on these next steps: Role play, then make sure your systems are producing results.

For more insight and guidance on perfecting your systems from the Dr. Suess of Systems, visit www.TheDentalATeam.com

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208: DAT Live: Your Questions Answered- Hiring

May 18, 2020

The Dental A-Team crew gathers LIVE to celebrate lots of birthdays and answer listener questions. Where do you find A-team members? What’s the best way to advertise for jobs? How do you on-board during a pandemic? These questions and more are answered by the DAT crew.

Find other tips to make the best of your business during the coronavirus crisis.


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207: Websites: Your Resume to the World

May 14, 2020

Ashley Dorn is Kiera’s special guest in this episode, and she’s talking all about her area of expertise: marketing. Specifically websites. Websites are often the first things patients see your office through, and they can set the tone for how your location is managed and run. Ashley shares tips and tricks for pulling a website together, for painting the picture of who you want to be:

  1. Have movement on your landing page

  2. Video, video, video

  3. Don’t list every single service

  4. Let the people rave with video testimonials

Websites are SO important in our digitally run world. Ashley Dorn and The Dental A-Team can help you have the best one possible. Email hello@thedentalateam.com for insight and personalized help.


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206: Tongue & Lip Ties, You Got This

May 13, 2020

Kiera is joined by Dr. Brielle Renz again (who’s previously talked about dental life hacks in episode #169), this time, discussing the implementation of tongue and lip ties in your practice. Dr. Renz has a personal relationship with these ties, and shares her story, as well as what the heck tongue and lip ties even are, how to build out the procedure in your practice, and how to market it, among other topics.

Visit The Dental A-Team’s website for more ways to expand and improve your business: www.TheDentalATeam.com.



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205: How to Start Back Office Treatment Planning

May 12, 2020

In this episode, Kiera talks about a skill EVERY office should have in our world now that COVID-19 abounds: treatment planning and taking payments in the back.

Don’t panic! Implementing this practice will streamline your practice and free up the bottlenecking around the front desk. It feels weird, but it’s efficient, and The Dental A-Team can help you out. Kiera talks about what back office treatment planning looks like from the front desk, hygienist, and dental assistants perspectives.

Try it out today! Call Kiera if you have questions. The DAT implements it all the time because it’s such a great office skill!


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204: You Need to Put This in Place

May 11, 2020

Membership plans! Yes, Kiera’s talking WHY you absolutely need to have membership plans in place in your dental practice. To summarize, membership plans replace insurance in your practice. Those patients who don’t have insurance, this is their pathway — it’s like a coupon for your practice. Kiera touches on the following tips related to these plans:

  1. Figure out the fee

  2. What’s your percentage?

  3. Get your codes for software

  4. Create a flier

  5. Where do hygienists fit in?

  6. Is a separate bank account involved?

And then there are some companies that Kiera has heard about that can provide membership plans: BoomCloud, Illumitrac, and Kleer. Listen now!



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203: This One's for You, Grandma!

May 08, 2020

Birthdays abound! Today is Kiera’s, Tiffanie Trader’s, AND Kiera’s grandma’s birthday! So a celebratory podcast episode is in order. In this episode, Kiera talks about personal growth. Are you too set in some of your ways? Even when the world seems stalled, we can still be growing. Kiera suggests an exercise to help you move forward in your life, and asks three questions:

  1. What are you afraid of? What do you know you need to improve in? … Now, what is your PLAN to improve?

  2. How are you progressing? What’s one thing you can do to change positively?

  3. Look at your legacy. What do you want to be known for?

When you think bigger, your actions change for the better. A special happy birthday to Kiera and Tiffanie and (especially) Kiera’s grandma.


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202: Office Autopsy: Accountability Leads to Credibility

May 07, 2020

It’s time to autopsy a practice! Kiera shares information about a practice she’s visited three times, with a team that started out very resistant to her methods. With 10 operatories, three doctors, four hygienists, and the recent departure of an office manager and high-producing doctor, the practice was feeling a little low, and its biggest struggle was the team losing confidence with trying to make changes.

Over the course of her visits, Kiera saw some low lows and high highs. In this episode, she talks about how she battled through the low morale and kept the team pointed upward. Some takeaways:

  1. If you don’t hold people accountable, you’ll lose credibility

  2. Don’t give up

  3. Make sure your team leads have block admin time

  4. Prioritize important over urgent

  5. Spot-check outsourced companies

  6. Require a weekly KPI report with your office manager


To check out past autopsies of practices, visit www.TheDentalATeam.com


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201: Future Traditions for Each Position- Operations Manual

May 06, 2020

The dynamic duo of Kiera Dent and Tiffanie Trader are back to offer guidance in creating or refreshing your operations manual! This topic is a hot ticket item these days, and The Dental A-Team knows exactly how to help you get it done!

When you have a solid ops manual, you’re helping every current and future generation of each position be as organized and knowledgeable as possible. Tiffanie and Kiera explain some steps to take during this downtime to figure out what parts of your practice you need to create systems for. Doctors, you can do this and the coordinate with each department to understand expectations versus reality. 

The DAT is full of ops manual experts, so let ‘em help you out with it! Head over to www.TheDentalATeam.com to get started creating or improving your operations manual today!


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