Podcast

The Dental A Team Podcast with

Kiera Dent + Dr. Mark Costes

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019: Empowerment without Expectations leads to Entitlement

Apr 04, 2019

Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting, this episode brings light to situations all dental offices face:

  • How do you approach a team member who doesn’t want to participate?
  • How do you motivate a team?

Summer sheds light on fact that there is a chance that not all team members may want to hop on the bus and move in the same direction as the dental office. She gives helpful tips on how to approach such members with the encouraging advice that EMPOWERMENT WITHOUT EXPECTATION LEADS TO ENTITLEMENT!!

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018: Goals Give Life to Passionate Work

Apr 03, 2019

Kiera welcomes Summer back in this week’s episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn’t be too modest, too lofty, or too overwhelming. They should be 2-3 simple objectives that will inspire each team member to perform at a higher level. By breaking yearly goals down to weekly and monthly goals, each team member will not only be able to evaluate their performance better, but they will start to see passion in their work.

If you are ready to take your practice to a higher level and yourself to a more fulfilled work life, this is an episode you do not want to miss.

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017: Goals are lost without Accountability

Apr 02, 2019

In this week’s episode, Kiera Dent is joined by Dr. Summer Kassmel. Summer’s expertise on leadership and practice ownership make her a wonderful guest host as Kiera and her dive into ACCOUNTABILITY MEETINGS. Every dental office needs meetings where team members come together regularly in order to:

  • Set goals for the upcoming weeks
  • Track their goals efficiently
  • Report their results

By implementing weekly accountability meetings, team members are essentially asked to evaluate their own KPIs while intentionally pushing themselves to set new goals. This not only improves office morale, but will raise the standard of care in the office.

Dr. Summer Kassmel is the owner of two dental practices and a dental assisting school in the mountains of Colorado. She is also a black belt coach in Dr. Mark Costes’ Dental Success Institute. Maintaining a consistent level of growth, reducing overhead to under 50%, increasing true profitability to over 20% and creating a system-driven...

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016: MONDAY MORNING MEETING MASH-UP : Power of Routines

Mar 28, 2019

What are your normal routines? Are you being intentional with your time? Kiera explains how being tactical and practical about having routines will make your life more simple. She lists several examples to utilize as a starting place in creating a routine for your dental office:

  • Operate with block scheduling
  • Have team meetings on the same day of every week
  • Designate specific days of the week for ordering, billing statements, and cleaning

Kiera explains how dentists, hygienists, assistants, and managers can construct routines specific for their duties in the office. When you start creating routines, you will see:

  • More time in your schedule become available
  • Less mental power wasted

Listen in to find ways to create productive routines in your schedule!!

 

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015: KPIs- The Lifeblood of your Practice

Mar 27, 2019

Why dread KPIs? In this episode, Kiera discusses how Key Performance Indicators are the lifeblood of your practice. In the same way you take vitals for a patient to assess overall health, KPIs are just as essential in order to assess the overall health of your business.

You may not realize it, but there are more KPIs to track other than the main three:

  • Production
  • Collection
  • New patients

Kiera discusses what KPIs to track daily, weekly, and monthly that will allow you to not only become more efficient, but also to have the greatest impact and service to your patients.

 

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014: Are you a master of time or is time a master of you?

Mar 26, 2019

Benjamin Franklin once stated, “You may delay, but time will not.” Many times we get side-tracked with urgent duties of the day only to procrastinate more important tasks. In this episode, Kiera and Mark give tactical tips on how to GET THINGS DONE!

  • Ask yourself what is the biggest task that you are putting off
  • Find a spot or space in your schedule to complete that haunting task
  • Delegate half-completed tasks to other people
  • Utilize a time journaling exercise that will allow you to “brain dump”
  • Prioritize your tasks
  • Operate with an organizer app

By following these useful tips, you will fill time loops in your schedule in order to transform your TO-DO LIST into a DONE LIST!

 

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013: Monday Morning Meetings- ARE YOU READY FOR THIS??

Mar 21, 2019

Team meetings can sometimes be really hard. They are difficult because it's a challenge to continually come up with topics, ideas, and HOW to these meetings really, really well.

Kiera and Mark decided to help teams out! EVERY THURSDAY, they will release a podcast that all team members can listen to to prep for a Monday Morning Meeting (or whenever you hold team meetings). There will be topics galore along with guidance of how to hold these meetings!

In today's episode, Kiera and Mark are kicking it off right by helping you know HOW to run these meetings. HOW to set lead and lag measures. And HOW to be able to run effective, productive, and RESULTS-DRIVEN meetings!

They also discuss meeting agendas along with a cadence of accountability. What are your overall goals for your office/organization? Mark explains that you should set no more than 3 large goals. Think small and set lead measures for each department to focus on for a certain amount of time in order to successfully hit your...

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012: This is us. Real.Raw. Vulnerable- Kiera’s Journey

Mar 20, 2019

Everyone has their own journey to success. In today’s episode, Kiera unravels her story from dental assisting, to practice management, to business owner, and then to dental consulting. She explains that her journey, although not always easy at times, allowed her to learn some of the best lessons, meet some of the greatest people, and become the best version of herself. This must-listen-to episode allows you to truly see Kiera and her journey as it relates to your own. She has walked in your shoes. You are NOT ALONE.

 

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011: Facing your Fears

Mar 19, 2019

Are you letting your fear of rejection or failure keep you from LEVELING UP? Kiera talks about how fear is a powerful motivator and when overcome, can lead to success and happiness. In this episode, Kiera gives helpful tips to dentists, officer managers, and dental assistants on how to NOT LET YOUR FEAR TAKE OVER YOU, BUT YOU TAKE OVER YOUR FEAR!!!

 

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010: Words Create Worlds- What's your Communication Creating

Mar 14, 2019

In this very first “CarCast” episode, Kiera welcomes her traveling consultant colleague, Tiffanie Trader. Tiffanie is a master with teams and how to build relationships through solid communication tactics. 

 Tiffanie and Kiera discuss how communication is beneficial for team engagement, but absolutely necessary for successful production. Tiffanie sheds light on communication tactics, how it makes a practice run smoother, and how “having the hard conversation” can be positive! When a team member’s production or work quality is not where it needs to be, the conversation doesn’t have to be difficult. 

Get your notepad ready, this is an action-packed episode we know you’re going to love! 

 

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