If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
Have no fear, Kiera’s here! … to walk you through some hard conversations. Today’s topic comes from a listener, who asked for advice on how to best deal with staff members who want to resign OR firing someone who just isn’t cutting it. Kiera offers key tips on what to say, what not to say, and things you need to check on before you do the deed, including find out why, holding one-one-ones, and how legal laws might come into effect.
Check out the Dental A-Team’s library of forms that can help you with this at www.TheDentalATeam.com.
There aren’t a ton of things better than 5-star reviews from happy patients. In this episode, Kiera shares tips on exactly how you can reach such wonderful heights with your patients, making them want to leave good reviews.
Autopsy your practice before you start asking. Is it worthy of five stars?
Encourage your team to leave five Google reviews during one week. Know how it feels to leave reviews before you ask it of others.
Sign up for a review company or ask your patients directly to leave a review.
Kiera also talks about the best way to respond to negative reviews — yes, completely necessary.
Have you own ideas for getting the best reviews possible? Email email@example.com!
Michelle Strange and Andrew Johnston from the podcast A Tale of Two Hygienists are part of the A-Team in this episode, talking about the importance of continuing education for hygienists!
The pair, along with Kiera, talk about how you can stay continually involved in the education process no matter what stage of hygiene you are at in your dental practice. The same topic course over and over might not seem appealing, but remember, things are changing and progressing all the time, and different people give you different perspectives.
Continuing education will both benefit your patient base AND help you be the best version of your professional self. The last hands-on training you’ve had should be what you learned in school. Michelle, Andrew, and Kiera also talk about a hygienist’s relationship with his or her doctor, owning the benefits of continuing education, and understanding the best way you can learn new...
Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what Kiera talks about it this episode, ways to avoid complacency.
She gives advice on how to keep your foot on the gas and seek for 1% improvement each day, including monthly inventory, weekly leadership scorecard, and knowing that hitting rock bottom is simply the start of the next phase for your practice.
Like what you hear? Get more expert advice from the Dental A-Team today by emailing firstname.lastname@example.org.
June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each include the following:
The first phone call: Edify and have energy! Practice it, test it, perfect it.
On-site arrival: Does your office have a welcoming atmosphere?
Plus, listen up for the one question that’ll smooth over all the rough edges for each of these first two steps.
Keep an eye out for more patient flow tips this month! More at www.TheDentalATeam.com.
Kiera’s back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it.
Her favorite way to do it: anonymous surveys! By sending out surveys every quarter (or at least twice a year), you can make your office a better place. Your team’s expectations will be aligned, and folks will feel energized to be the best team member they can be.
The Dental A-Team has suggestions of questions on the surveys, what platform you can use, and how to break your survey down (office-wide, by department, individually…). And feel free to send your own questions into us! We wanna hear ‘em: email@example.com.
Dr. Justin Schmidt is back on the podcast! Dr. Schmidt was the star of the popular episode #122, Boundaries: Separate Your Personal & Professional Life. One hundred episodes later, he’s here talking about his journey with Kiera and the Dental A-Team, specifically block scheduling and the successes he’s seen with implementing it.
Scheduling smart is a small change your office can make with extremely far-reaching and positive effects! No more bottlenecking, more room for flexibility, a maximization of equipment, and more, more, more! Dr. Schmidt shares that by applying DAT practices he’s become a better and smarter leader.
More on Dr. Schmidt: Dr. Justin Schmidt took a longer route than most before finding his true calling as a dentist. From building homes to self-professed ski bum, Dr. Schmidt has had many jobs, and lived all over the...
First, know that next week The Dental A-Team is making a big announcement!
Second, it’s time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! The DAT has a process for how to help you out, helping you break down everything you want your new team members to know in 90 days and setting expectations so they know exactly what to do.
It’s a roadmap for success! By implementing this process, you can better calibrate your teams and weed out people who won’t be helpful to your practice. Find out how at www.TheDentalATeam.com.
Virtual is the new in-person. Today, Kiera’s responds to a listener question from the office manager of a virtual practice: How do I keep my team connected?
The Dental A-Team is perfect for answering this because it’s a virtual company, too! Kiera shares and explains the following tips for keeping your team on track and excelling virtually:
Amp up the love
Find ways to communicate
Stay focused on the goals
Implement morning huddles
Require KPIs weekly
Hold meetings via video conference
Utilize shared documents
Kiera is joined by Dr. Nick and Dr. Whitney Forsythe, a stellar dental duo out of Mount Vernon, Washington. The Forsythes just passed their one-year milestone of practice ownership, and in this episode, talk with Kiera about what they learned along the way and tips for others seeking to do the same.
Some tips the dentists share for someone looking to buy a new practice:
Hire a consultant to use as a resource
Assemble a team before you go in
Know things won’t be perfect
Be willing to make changes
Dr. Nick and Dr. Whitney also discuss effective changes they established upon first buying the practice, including perfecting hand-offs, recognizing when systems are needed, and not being afraid.
This advice and so much more are all part of the latest Dental A-Team episode. Make sure you’re caught up with past episodes at www.TheDentalATeam.com!