The Dental A Team Podcast with

Kiera Dent + Dr. Mark Costes


027: Office Manager Takeaways with Brenda Miller

Apr 24, 2019

Kiera welcomes Brenda Miller to the podcast for an episode surrounding office managers, business leadership, and consulting. Kiera was in Brenda's three offices and decided it would be fun to take the listeners "behind the scenes" of in-office consulting.

Brenda examines her unconventional, yet inspiring, journey that has now brought her to working as a dental office manager. Brenda gives the following tips for office managers:

  • Understand business is not personal
  • Always being honest
  • Stay calm and breathe
  • Keep a daily checklist
  • Maintain your morning huddles
  • Be the leader your team needs

Brenda emphasizes the importance of listening to your team and being humble in your approach. Positive attitudes can push a business, its leader, and its team forward to the next level!

Want to learn more? Head on over to for our online Office Manager Course and use coupon code OMPODCAST for a sweet discount!


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026: Why are mentors important?

Apr 23, 2019

Dr. Mark Costes and Kiera Dent are back together again in this quick episode discussing the importance of mentorship. Mentorship has been and continues to be an impactful role in both their personal and business lives. As they each discuss the mentors they have, it becomes clear that mentorship can come from unlikely places.

Often team members do not think they "qualify" for mentorship since they are just team members-- this is very false. Kiera and Mark discuss how mentorship can come in many shapes and forms, and encourage you to find mentorship to raise yourself to a better version of yourself.

Want to learn more? Head on over to!


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025: This! You Don’t Want To Miss!

Apr 18, 2019

THE SECRET IS OUT AND YOU DON'T WANT TO MISS THIS! In this week's episode, Kiera and Mark are joined by Mark's partner, performance coach and the black belt coach of DSI, Alastair Macdonald.

Are you a frustrated dentist? Are you flatlining or declining? Is your practice a success and you just need more? Well, the wait is over! Kiera, Mark and Alastair have created: DENTAL SUCCESS UNIVERSITY!

This bank of online videos and documents allows you access anywhere, anytime! Plus receive new content monthly- with every stage. This will keep your office learning and bring you maximum momentum with everything you need in one central place.

Three Tiered Program

  • The Dental A Team
  • Principles of Business
  • Upgraded Dentist

Interact. Gain Information. Be Inspired!

**First 100 people who sign up for any level or bundle program of Dental Success University will receive FREE admission for a very small event at the Scottsdale, AZ training center, date TBA this...

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024: CarCast with Grady- Future Dentists in the Making

Apr 17, 2019

In today’s episode, Kiera is joined by Grady, a first year dental student at Creighton University. Kiera and Grady each discuss useful tips that dental students, dentists and team members alike can implement NOW in their training that will be extremely beneficial.

Some topics they discuss include:

  • Treat your 3rd and 4th year dental school years like residences
  • Jump into any clinical case you can
  • Work on increasing time efficiency in and out of clinic
  • Take in interest in knowing other parts of the dental office team
  • In your first job out of dental school, be humble but not afraid to set standards for your employees

This question and answer episode sheds light onto much needed advice for young dental professionals along with team members. See yourself in these stories. How can you better yourself? Are you writing down your goals? Are you pushing yourself in your daily grind? Self-reflect to ensure you are getting the most out of the Dental A-Team Podcast!

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023: Dental Assistants- Let's LEVEL UP

Apr 16, 2019

Kiera and Mark are back together again for an episode dedicated to DENTAL ASSISTANTS! Do you ever wonder what you can do as a dental assistant to improve in meeting your dentist’s expectations? Kiera and Mark discuss multiple ways to not only strengthen communication with the dentist, but also to adapt and calibrate his/her language.

Items discussed on this podcast include:

  • Build rapport with patients
  • Know preferred instrumentation setup by your dentists
  • Practice proper handling and posture
  • Ask dentist for feedback
  • Be proactive
  • Make a checklist of 8-9 things that your dentists must have for each specific procedure
  • Role play with your dentist

By following the above strategies, you will see procedures run smoother and camaraderie grow. Welcome to the Dental A-Team! Let's LEVEL UP!

contact info: 

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022: Monday Morning Meeting Mash-Up: You Think Role Playing is Dumb

Apr 11, 2019

Kiera Dent welcomes Tiffanie Trader back on another episode of the Dental A-Team Podcast. The two convey the importance of “role play” in retraining one’s subconscious in order to feel more comfortable speaking to patients in uncomfortable situations. When using “role play” as a training guide, you must:

  • Pick only one hot fire topic
  • Start with humble and open-minded attitude
  • Organize into teams of 2 and switch roles at timer
  • Lay out expectations
  • Encourage team members, not just office managers, to kindly critique one another
  • Wrap up with a new goal

Role playing will help you push through obstacles and overcome unconscious hurdles in order to better help your patients.


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021: The Secret to Happiness is PROGRESS

Apr 10, 2019

Kiera and Mark discuss setting company and personal goals in order to reverse engineer practice growth. Growth and progress are not just positive outcomes for business; but when you are growing, you will create your own world of happiness. Kiera and Mark concentrate on the following points when setting your goals:

  • What are your goals?
  • Why do you have these goals?
  • What is the intent behind these goals?
  • What steps are needed to accomplish these goals?

Goal setting will stretch your limits and may be uncomfortable, but when you push through the discomfort, real magic happens.


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020: 4 Piece Chicken Nuggets- Are you Seeing the Value?

Apr 09, 2019

Are there ways you can be saving money in your practice and you don’t even realize it? In this episode, Kiera is joined by Mark Costes who is known for his masterful ways of lowering costs without working harder-- just being aware. Mark explains that by knowing exactly how much a procedure will cost- even down to the price of 1 gauze, you will be able to reasonably assess where your practice can save money. Encouraging your team to find those “olives” and “chicken nuggets” will not only make your business more efficient, but will also make it more profitable.  Every team member sees the practice from a different angle-- what angle can you find and what "olive" are you able to find in your practice?


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019: Empowerment without Expectations leads to Entitlement

Apr 04, 2019

Kiera and Dr. Summer Kassamel are back at it again with an episode on how to inspire team members to LEVEL UP. While previous episodes focused on accountability and goal setting, this episode brings light to situations all dental offices face:

  • How do you approach a team member who doesn’t want to participate?
  • How do you motivate a team?

Summer sheds light on fact that there is a chance that not all team members may want to hop on the bus and move in the same direction as the dental office. She gives helpful tips on how to approach such members with the encouraging advice that EMPOWERMENT WITHOUT EXPECTATION LEADS TO ENTITLEMENT!!

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018: Goals Give Life to Passionate Work

Apr 03, 2019

Kiera welcomes Summer back in this week’s episode of how to encourage each team member to set simple, yet clearly defined goals. Goals shouldn’t be too modest, too lofty, or too overwhelming. They should be 2-3 simple objectives that will inspire each team member to perform at a higher level. By breaking yearly goals down to weekly and monthly goals, each team member will not only be able to evaluate their performance better, but they will start to see passion in their work.

If you are ready to take your practice to a higher level and yourself to a more fulfilled work life, this is an episode you do not want to miss.

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