If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
Today’s a dicey topic! Kiera shares her take-aways from a recent book she read, The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni, and how they can apply to your team. When your team is functioning, your practice progresses like a well-oiled machine. Then teams are lacking the five tools below, they’re welcoming in dysfunction. The five tools:
Kiera then walks through examples of how that dysfunction actually looks in an office, and how to address and fix the problem. This episode will inspire you to take action TODAY to build a functional team.
Another episode worth listening to is #148: Step-by-Step to Having Uncomfortable Conversations.
In this sunshine-filled episode, Kiera is joined by Doctor Brielle Renz and the two talk about how the best patient rapport and office culture come about. Dr. Renz encourages listeners to be who you are as a person, and meet your patients where they are — use compliments and positive reinforcement to brighten people’s day while still effectively diagnosing. Establishing the best team culture means genuinely caring about people. Dr. Renz also gives guidance on how to keep your passion going.
For more episodes from folks who do what they love and love what they do in the world of dentistry, visit www.TheDentalATeam.com.
Dr. Maxwell Johnson out of Tucson, Arizona joins Kiera to talk about leadership and accountability (something that Dr. Johnson admits to having struggled with). The two chat about Kiera’s last in-office visit, what was implemented, and how the team aligned behind a single theme to work on: accountability. As a leader, you are actually doing your team a disservice if you’re not giving direction and holding people to their commitments. A few takeaways Dr. Johnson and his team have implemented to drastically improve their culture since quarter four of 2019:
Implemented WhatsApp (or another office chat service)
Improved checklist efficiency
Installed white board for in-office team notes
Filmed morning huddles
Your office should be a place of accountability led by someone who’s willing to constantly improve and be better. Interested in having someone from The Dental A-Team come and show you how your office specifically can be the best it can be? Email us at ...
Zak Allmand with Apex Payment Solutions joins Kiera in this episode to talk about how the best merchant services can save you tons of money! First, the two dive into what merchant services even means, then they discuss innovative ways to keep your business current with the digital times, and they finally finish up with how Apex is geared to help out dental practices specifically (think saving $150 per month and having 42% overhead!)
Doctor Erin Elliot, DDS sits down with Kiera to talk about what growth in dentistry looks like, specifically her passion for sleep apnea. She shares her tips and tricks on how to educate patients about their diagnoses, while overcoming their defensive cost objections. It’s all about finding people’s pain points, their motivators, and learning to speak with them. Remember to open up your opportunities for a "yes"!
Learn more ways to better connect with your patients at www.TheDentalATeam.com.
Holy cow, we’ve been doing this for an entire year! And what a year it’s been. Thanks to all of YOU for listening to us as we go through the ins and outs of being involved in a dental practice. In this celebratory episode, Kiera encourages you, our dear listeners, to take an inventory of your lives and make a 1% change to help you become the best version of yourself. Kiera will also walk you through a quick S.W.O.T. analysis on what success means and how this will look for you.
Stay wonderful, DAT fam. We love you!
Jennifer Abshier is back to perfect what it actually means to say no! So often we build an identity around always saying yes to everything, to embrace the busyness of our lives. Kiera and Jennifer talk through the benefits of saying no, including…
Learning to not respond immediately
And pre-planning your schedule
To be as efficient as possible means practicing saying no! With both your professional and personal life, get to know your role and what will successfully move the ball forward. The art of saying no puts you in the zone of less busy-work with better results. Listen to this episode to learn how to declutter those yeses in your life!
Check out Jennifer’s previous episode: 129: Becoming a Chief Delegator.
It’s time to figure out your practice’s membership plan! Jordon Comsock, founder of BoomCloud (dental membership plan software), joins Kiera to talk about the highs and lows of dental marketing, both internally and externally. Jordon offers three ways to figure out which external marketing tactics work for you:
Talk to existing patients (and educate your team to do so)
Utilize Facebook advertising (no, really)
Send out direct mail marketing (the 55+ crowd is a good place to start)
Ashley Keith is about to become a mom — and aside from being excited for that journey, as office manager for Keith + Associates Dentistry, she has to prep her team for the time she’ll be away on maternity leave. In this episode, Kiera and Ashley dive into how Ashley’s spent her time growing the dental assistants in the office.
Traditionally, the dental assistants were paired with one doctor, but panic would ensue whenever someone needed to go on vacation or take time off. Ashley shares how she implemented a rotating system to help the assistants take on new challenges and overcome their fears with soft goals. This idea forced the crew to address problems together and to be empowered by change. Next up, Ashley will do the same with her hygienists.
Keep an ear out for how you can inspire your team to look for innovative ways to increase productivity and streamline procedures! More over at www.TheDentalATeam.com.
Treatment planning used to scare Kiera. She thought its success identified her and that people telling her no was a giant rubber-stamped failure on her forehead. Fake news, folks! In this episode, Kiera talks listeners through the best methods to adopt when treatment planning and how to make it an easy opportunity to connect with patients. There’s even a game of life thrown in.
The biggest takeaway is assuming people will say yes. Set aside your judgments on who each person is, how he or she lives, and how much income is flowing; assume the yes and it’ll set you up for success!
Kiera and the rest of The Dental A-Team want to work with your office on perfecting treatment planning! If you’re interested in this opportunity, please reach out to email@example.com today.