Tune Into the Dental A Team Podcast!

The Dental A-Team crew gathers LIVE to celebrate lots of birthdays and answer listener questions. Where do you find A-team members? What’s the best way to advertise for jobs? How do you on-board during a pandemic? These questions and more are answered by the DAT crew.

Ashley Dorn is Kiera’s special guest in this episode, and she’s talking all about her area of expertise: marketing. Specifically websites. Websites are often the first things patients see your office through, and they can set the tone for how your location is managed and run. Ashley shares tips and tricks for pulling a website together, for painting the picture of who you want to be:

1. Have movement on your landing page

2. Video, video, video

3. Don’t list every single service

4. Let the people rave with video testimonials

Websites are SO important in our digitally run world. Ashley Dorn and The Dental A-Team can help you have the best one possible. Email hello@thedentalateam.com for insight and personalized help.

Kiera is joined by Dr. Brielle Renz again (who’s previously talked about dental life hacks in episode #169), this time, discussing the implementation of tongue and lip ties in your practice. Dr. Renz has a personal relationship with these ties, and shares her story, as well as what the heck tongue and lip ties even are, how to build out the procedure in your practice, and how to market it, among other topics.

Visit The Dental A-Team’s website for more ways to expand and improve your business: www.TheDentalATeam.com.

In this episode, Kiera talks about a skill EVERY office should have in our world now that COVID-19 abounds: treatment planning and taking payments in the back.

Don’t panic! Implementing this practice will streamline your practice and free up the bottlenecking around the front desk. It feels weird, but it’s efficient, and The Dental A-Team can help you out. Kiera talks about what back office treatment planning looks like from the front desk, hygienist, and dental assistants perspectives.

Try it out today! Call Kiera if you have questions. The DAT implements it all the time because it’s such a great office skill!

Membership plans! Yes, Kiera’s talking WHY you absolutely need to have membership plans in place in your dental practice. To summarize, membership plans replace insurance in your practice. Those patients who don’t have insurance, this is their pathway — it’s like a coupon for your practice. Kiera touches on the following tips related to these plans:

1. Figure out the fee

2. What’s your percentage?

3. Get your codes for software

4. Create a flier

5. Where do hygienists fit in?

6. Is a separate bank account involved?

And then there are some companies that Kiera has heard about that can provide membership plans: BoomCloud, Illumitrac, and Kleer. Listen now!

Birthdays abound! Today is Kiera’s, Tiffanie Trader’s, AND Kiera’s grandma’s birthday! So a celebratory podcast episode is in order. In this episode, Kiera talks about personal growth. Are you too set in some of your ways? Even when the world seems stalled, we can still be growing. Kiera suggests an exercise to help you move forward in your life, and asks three questions:

It’s time to autopsy a practice! Kiera shares information about a practice she’s visited three times, with a team that started out very resistant to her methods. With 10 operatories, three doctors, four hygienists, and the recent departure of an office manager and high-producing doctor, the practice was feeling a little low, and its biggest struggle was the team losing confidence with trying to make changes.

Over the course of her visits, Kiera saw some low lows and high highs. In this episode, she talks about how she battled through the low morale and kept the team pointed upward. Some takeaways:

1. If you don’t hold people accountable, you’ll lose credibility

2. Don’t give up

3. Make sure your team leads have block admin time

4. Prioritize important over urgent

5. Spot-check outsourced companies

6. Require a weekly KPI report with your office manager

To check out past autopsies of practices, visit www.TheDentalATeam.com. 

The dynamic duo of Kiera Dent and Tiffanie Trader are back to offer guidance in creating or refreshing your operations manual! This topic is a hot ticket item these days, and The Dental A-Team knows exactly how to help you get it done!

When you have a solid ops manual, you’re helping every current and future generation of each position be as organized and knowledgeable as possible. Tiffanie and Kiera explain some steps to take during this downtime to figure out what parts of your practice you need to create systems for. Doctors, you can do this and the coordinate with each department to understand expectations versus reality. 

The DAT is full of ops manual experts, so let ‘em help you out with it! Head over to www.TheDentalATeam.com to get started creating or improving your operations manual today!

The Dental A-Team has a BRAND NEW dental assisting course! Traveling coach and dental assistant guru Ashley Dorn joins Kiera in this episode to talk about how this course will leap-frog you into dental assisting success. Whether you’re a newbie or have been at it a long time, we promise there are solid nuggets to take away through this course (and it’s not just for dental assistants — this course will help any team member looking to learn more about dentistry).

Tooth numbers, definitions, job descriptions, office equipment … plus, how to be your doctor’s right-hand man or woman. A few takeaways from the episode:

• Always anticipate what your doctor’s next three steps are

• Utilize time efficiently

• Have your notes done fast

• Look for neighboring treatment

• Build a relationship with your patients

• Keep your doctor’s line of sight clear

• Learn insurance

Go check out the new course TODAY at www.TheDentalATeam.com. 

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Special guest Cheryl Cornelius is back to talk about establishing the perfect patient experience. Cheryl’s practice in San Antonio received 600+ Google reviews in a short chunk of time thanks to the consistent work of making their office a place patients want to visit. Cheryl shared with Kiera a few tips to keep the culture one of positivity:

• Start your morning huddle with a moment of gratitude, then celebrate the previous day’s wins

• Consider what your patients will want and need, right down to the tiniest detail

• If you make mistakes, own it

• Stay on top of your spending

One thing Cheryl does is treating her staff to lunch once a week. It’s a time they can all get together and chat about life and bond. This episode is a great chance to think of ways to have a positive attitude throughout your workplace, including both staff and patients.

Visit www.TheDentalATeam.com to find other ways to give your patients an ideal experience.