If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
Kiera is the breath of fresh air you need in this chaotic world! Settle down with her in this episode as she talks you through ways you and your office can thrive during the coronavirus pandemic. First, she shares four tips for getting through a crisis:
Clear your head and calm the chaos
List long-term versus short-term goals
Create an action plan with deadlines
THEN it’s time to listen as Kiera divulges a ton of ways your office can be productive during the slow moments. Strategize with your team. Strategize with The Dental A-Team- Kiera is giving away all products for 20% off along with a FREE coaching call on any bought product on our website right now! This is how we can best support you with:
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient experience! Make sure your team is taking the right steps! Kiera breaks down what that looks like for the front and back offices.
Front office: Have a form or template for how to collect patient information.
Hygienists/assistants: Fine-tune the CRP hand-off.
Doctors: Use NDTR for maximum efficiency!
THEN Kiera takes it up a notch, sharing an extra tip for all the true A-Teamers out there: edify! Keep an ear out for the snowball activity she did to teach this idea. By having the best hand-off, you’re transferring the trust of your patient throughout your entire office, yielding both VIP patient AND employee care.
Looking for more tips to establish your office as an A-Team?...
153: It’s Not Work That’s Stressful, It’s Your Boundaries
Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress. It’s easy to feel overwhelmed in work life, especially when your workload spills over into personal time. Sure, you’re trying to set boundaries of when and when not to commit to answering emails and putting out fires, but your boss keeps sending you emails at 9 p.m. and you can’t NOT answer, right?!
WRONG. Tiffanie and Kiera walk you through this false mindset we as humans have created. If you don’t manage your life, someone else will do it for you. Tiffanie offers three tips:
Recognize your personal responsibility. What can you do to release your stress?
Identify 3 things (and 3 things only!) per day you intend to complete; everything else is gravy
Set correct expectations with people (as well as yourself)
Episode 152: Side Hustle: This Will Dramatically Increase Your Income
Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike. They discuss residential and commercial real estate, storage units, and even flipping houses — all from the perspective of what’s doable as a dental professional. They even discuss what to keep an eye out for as the next recession approaches.
The takeaways Paul provides and explains:
Understand the difference between speculating and investing
Follow the smartest investor in the world, Warren Buffett, and use partnerships
Get all the tax savings you can
More about Paul:
After graduating with an engineering degree and then an MBA from Ohio State, Paul was Finalist for Ernst & Young’s Michigan Entrepreneur of the Year two years straight (1996 & 1997). Paul began investing in real estate in 2000...
Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks. These quick tips will change your life with better case acceptance, improved VIP patient experience, and less stress in your practice. (If you haven’t already, check out episode 80, The Bread and Butter of Dental Practices..)
In this episode, Kiera offers sage advice about…
Changing the appointment view in your software to be based off each patient’s insurance company
Clustering patients with the same insurance company together (example: everyone with Delta Dental is highlighted blue) and then call based on those clusters
At the beginning of the year, making full breakdowns (perhaps with an insurance breakdown form), and once you’ve verified for each group number, utilizing asterisks to show what’s been done
These are just a few of the tips Kiera shares. Listen to this quick episode for the rest of her advice on making...
In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure, she’s realized that even though your business/practice might be the best one ever, people will never know if your gatekeeper — AKA the person answering your phone — isn’t reflective of that.
To those answer phones, are you representing your office? Do you know what questions people have? Do you know what your office does?
Listen in for practical tips to having the best gatekeeper for your practice!
For more tips for schedulers, call the Dental A Team and ask them 775-303-5833!
Kiera and Dr. Mark Costes are back to talk accountability, pushing one another, and inspiration. This feel-good episode will push you to be successful this new year. (We’re only a month in, there’s so much time to have your best year yet!) The pair chat about time journaling, knowing when to delegate, and asking yourself honest questions. They also share their 2020 focus words and what those mean to each of them.
Make 2020 a focused year for you and your business by committing to excellence! That can start by heading to www.TheDentalATeam.com and discovering ways to improve your practices with Kiera and her crew.
No one likes to have awkward, hard conversations, right?! Wrong! Kiera does! And in this episode, she walks you through five steps for having those discussions with your team members. Her most recent example is from an awesome office that’s struggling with morale (think backbiting and gossiping). The doctor made the fatal mistake of giving empowerment without accountability, which led to entitlement.
To be a part of an effective team, you musn’t people-please! It’s time to say what needs to be said. Here are Kiera’s tips to do just that:
Fact #1 about Kiera Dent: She travels a lot. And because of all the cramped airplanes, she’s been dealing with knee and hip pain. The journey of her pursuing physical therapy for this pain resulted in some major eye opening experiences that every dental office (and medical care provider) should be aware of.
Experience #1: Right out of the gate, Kiera’s physical therapist planted the seed of appointments being too expensive. This made Kiera question how often she wanted to come in and pay, even though she originally didn’t care about price.
Experience #2: Cancellation policy and putting the blame on the patient. Kiera called ahead to see if the office could fill her appointment slot, noting she hadn’t received her recommended exercises after the previous appointment. Instead of apologizing for a lack of customer service, the woman on the phone jumped down Kiera’s throat.
So that begs the question, what’s going on in YOUR practice that might need...
Ahh, the age-old question: Is it possible to be a nice office manager while still holding people accountable? In this episode, Kiera says yes! It’s easy to understand why so many people assume holding people to their word turns you into an evil, nagging boss, but there’s a reality to both sides of it.
Kiera suggests such ideas as being crystal clear with your expectations, following through on your own tasks, and practicing your word ninja ways. Remember, you, as a supervisor, need to be on your team members’ side, but you can’t want them to succeed more than they want themselves to succeed; it takes two to tango.
Inspire a culture of accountability and solutions! Don’t lower your practice’s standards to meet someone’s need for mediocrity.
Lastly, listeners, don’t forget to send in your questions or episode topic requests to Kiera (firstname.lastname@example.org)! Thanks to the faithful listener who reached out to Kiera with today’s...