Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!

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224: ~ Patient Flow ~ Perfecting Contact

Jun 18, 2020

June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each include the following: 

  1. The first phone call: Edify and have energy! Practice it, test it, perfect it.

  2. On-site arrival: Does your office have a welcoming atmosphere?

Plus, listen up for the one question that’ll smooth over all the rough edges for each of these first two steps. 

Keep an eye out for more patient flow tips this month! More at www.TheDentalATeam.com.   

 

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189: Now’s the Time: Same-Day Treatment

Apr 15, 2020

You guys! Kiera’s talking same-day treatment in this episode, how to give patients amazing dental care AND bump up your production rate. This is the time to get this system dialed in so you and your practice can give better VIP patient are. Kiera boils this down for multiple positions:

  • Back office: Prep during your morning huddle + color change appointments

  • Doctors: Get into exams earlier

  • Assistants: Look for who you can convert, and know what to say to make it happen

  • Front office: Be up-to-date on finances and help back office team convert on their own

This is a system you can create TODAY and send off to your team. And if you’re looking for more ideas on how to flawlessly make this happen, ask The Dental A-Team at hello@thedentalateam.com! Seriously, we know what we’re doing and we’re here to help you do it. 

 

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155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)

Feb 11, 2020

155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)

Kiera and Dr. Mark Costes catch up to discuss 2019 takeaways, and what changed since the January 1, 2019 versions of themselves. Kiera shares how she found her fulfillment piece — and why it’s more than just seeking security and working hard. Mark, on the other hand, saw 2019 as his best and most challenging year so far, and talks about his realization of missing dentistry.

This is a quick, feel-good episode that’ll warm your soul. Make sure you stick around for Kiera’s new-year challenge, too!

Check out additional episodes with Mark at www.TheDentalATeam.com!

 

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154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs

Feb 06, 2020

154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs

Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient experience! Make sure your team is taking the right steps! Kiera breaks down what that looks like for the front and back offices.

Front office: Have a form or template for how to collect patient information. 

Hygienists/assistants: Fine-tune the CRP hand-off.

Doctors: Use NDTR for maximum efficiency!

THEN Kiera takes it up a notch, sharing an extra tip for all the true A-Teamers out there: edify! Keep an ear out for the snowball activity she did to teach this idea. By having the best hand-off, you’re transferring the trust of your patient throughout your entire office, yielding both VIP patient AND employee care.

Looking for more tips to establish your office as an A-Team?...

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153: It’s Not Work That’s Stressful, It’s Your Boundaries

Feb 05, 2020

153: It’s Not Work That’s Stressful, It’s Your Boundaries

Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress. It’s easy to feel overwhelmed in work life, especially when your workload spills over into personal time. Sure, you’re trying to set boundaries of when and when not to commit to answering emails and putting out fires, but your boss keeps sending you emails at 9 p.m. and you can’t NOT answer, right?!

WRONG. Tiffanie and Kiera walk you through this false mindset we as humans have created. If you don’t manage your life, someone else will do it for you. Tiffanie offers three tips:

  1. Recognize your personal responsibility. What can you do to release your stress?

  2. Identify 3 things (and 3 things only!) per day you intend to complete; everything else is gravy

  3. Set correct expectations with people (as well as yourself)

 

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152: Side Hustle: This Will Dramatically Increase Your Income

Feb 04, 2020

Episode 152: Side Hustle: This Will Dramatically Increase Your Income

Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike. They discuss residential and commercial real estate, storage units, and even flipping houses — all from the perspective of what’s doable as a dental professional. They even discuss what to keep an eye out for as the next recession approaches.

The takeaways Paul provides and explains:

  1. Understand the difference between speculating and investing

  2. Follow the smartest investor in the world, Warren Buffett, and use partnerships

  3. Get all the tax savings you can

More about Paul: 

After graduating with an engineering degree and then an MBA from Ohio State, Paul was Finalist for Ernst & Young’s Michigan Entrepreneur of the Year two years straight (1996 & 1997). Paul began investing in real estate in 2000...

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151: Insurance Verification: DO IT THE EASY WAY!

Jan 30, 2020

Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks. These quick tips will change your life with better case acceptance, improved VIP patient experience, and less stress in your practice. (If you haven’t already, check out episode 80, The Bread and Butter of Dental Practices..)

In this episode, Kiera offers sage advice about…

Changing the appointment view in your software to be based off each patient’s insurance company

Clustering patients with the same insurance company together (example: everyone with Delta Dental is highlighted blue) and then call based on those clusters

At the beginning of the year, making full breakdowns (perhaps with an insurance breakdown form), and once you’ve verified for each group number, utilizing asterisks to show what’s been done

These are just a few of the tips Kiera shares. Listen to this quick episode for the rest of her advice on making...

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150: A Weak Link with an Easy Fix

Jan 29, 2020

In this follow-up episode to #147, Kiera’s journey to find a physical therapist continues. After calling three more offices after the first failure, she’s realized that even though your business/practice might be the best one ever, people will never know if your gatekeeper — AKA the person answering your phone — isn’t reflective of that.

To those answer phones, are you representing your office? Do you know what questions people have? Do you know what your office does?

Listen in for practical tips to having the best gatekeeper for your practice!

Tips:

  • Make sure the personality of main phone answerer is true representation of the practice that you have or want to have.
  • Make sure they know what your practice actually offers; have information on hand.
  • Make sure they listen to understand, not listen to respond.
  • Have incredible follow-through/integrity

For more tips for schedulers, call the Dental A Team and ask them 775-303-5833!

 

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149: A Strong, Purposeful Year Ahead

Jan 28, 2020

Kiera and Dr. Mark Costes are back to talk accountability, pushing one another, and inspiration. This feel-good episode will push you to be successful this new year. (We’re only a month in, there’s so much time to have your best year yet!) The pair chat about time journaling, knowing when to delegate, and asking yourself honest questions. They also share their 2020 focus words and what those mean to each of them.

Make 2020 a focused year for you and your business by committing to excellence! That can start by heading to www.TheDentalATeam.com and discovering ways to improve your practices with Kiera and her crew.

 

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148: Step by Step to Having Uncomfortable Conversations

Jan 23, 2020

No one likes to have awkward, hard conversations, right?! Wrong! Kiera does! And in this episode, she walks you through five steps for having those discussions with your team members. Her most recent example is from an awesome office that’s struggling with morale (think backbiting and gossiping). The doctor made the fatal mistake of giving empowerment without accountability, which led to entitlement.
To be a part of an effective team, you musn’t people-please! It’s time to say what needs to be said. Here are Kiera’s tips to do just that:

  1. Set the intention of how you want the conversation to go beforehand.
  2. Say all the things holding you back from having this uncomfortable conversation. (Example: “I don’t want you to think you’re a bad employee, I just want to have a simple conversation.”)
  3. Spend 10 seconds identifying the problem, then 10 minutes coming up with solutions.
  4. Have the person recap what they heard to make sure your words...
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