If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
Once upon a time … the Dental A-Team sat down with Josh and Joanna Scott of Studio Eighty-Eight to talk about marketing opportunities for your office. The Scotts’ word of advice: The best practices have a story.
Josh shares the three steps to marketing success; Joanna talks about extracting stories from businesses, and Kiera discusses her own experience with figuring out her story alongside Studio Eighty-Eight. Wary about finding your story? The Scotts say everyone has a why, regardless of whether they realize it or not. Your why is KEY to successful marketing.
2020 is the dawn of a new time, illustrating the mega-importance of teledentistry. In this episode, Kiera is joined by Dr. Vilas Sastry, head of Aces Dentistry in Las Vegas and the creator of teledentistry.com. Dr. Sastry implemented TeleDentistry four years ago and started using it in practices long before COVID-19 came along. Incorporating this idea into your practice allows you to generate revenue and engage with your patients when in-person appointments aren’t taking place.
On the other end, now that many practices are back in business with open doors, teledentistry can still be utilized for such times as triage for patient needs, initial patient interaction, and opening up your schedule for high-production time slots. Dr. Sastry has seen through the use of teledentistry that 70% of people came into the practice in person within 90 days — so your goal of getting people through your doors still applies!
Tune in to this extremely enlightening and timely topic, learn...
Have no fear, Kiera’s here! … to walk you through some hard conversations. Today’s topic comes from a listener, who asked for advice on how to best deal with staff members who want to resign OR firing someone who just isn’t cutting it. Kiera offers key tips on what to say, what not to say, and things you need to check on before you do the deed, including find out why, holding one-one-ones, and how legal laws might come into effect.
Check out the Dental A-Team’s library of forms that can help you with this at www.TheDentalATeam.com.
There aren’t a ton of things better than 5-star reviews from happy patients. In this episode, Kiera shares tips on exactly how you can reach such wonderful heights with your patients, making them want to leave good reviews.
Autopsy your practice before you start asking. Is it worthy of five stars?
Encourage your team to leave five Google reviews during one week. Know how it feels to leave reviews before you ask it of others.
Sign up for a review company or ask your patients directly to leave a review.
Kiera also talks about the best way to respond to negative reviews — yes, completely necessary.
Have you own ideas for getting the best reviews possible? Email firstname.lastname@example.org!
Michelle Strange and Andrew Johnston from the podcast A Tale of Two Hygienists are part of the A-Team in this episode, talking about the importance of continuing education for hygienists!
The pair, along with Kiera, talk about how you can stay continually involved in the education process no matter what stage of hygiene you are at in your dental practice. The same topic course over and over might not seem appealing, but remember, things are changing and progressing all the time, and different people give you different perspectives.
Continuing education will both benefit your patient base AND help you be the best version of your professional self. The last hands-on training you’ve had should be what you learned in school. Michelle, Andrew, and Kiera also talk about a hygienist’s relationship with his or her doctor, owning the benefits of continuing education, and understanding the best way you can learn new...
Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what Kiera talks about it this episode, ways to avoid complacency.
She gives advice on how to keep your foot on the gas and seek for 1% improvement each day, including monthly inventory, weekly leadership scorecard, and knowing that hitting rock bottom is simply the start of the next phase for your practice.
Like what you hear? Get more expert advice from the Dental A-Team today by emailing email@example.com.
June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each include the following:
The first phone call: Edify and have energy! Practice it, test it, perfect it.
On-site arrival: Does your office have a welcoming atmosphere?
Plus, listen up for the one question that’ll smooth over all the rough edges for each of these first two steps.
Keep an eye out for more patient flow tips this month! More at www.TheDentalATeam.com.
Kiera’s back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it.
Her favorite way to do it: anonymous surveys! By sending out surveys every quarter (or at least twice a year), you can make your office a better place. Your team’s expectations will be aligned, and folks will feel energized to be the best team member they can be.
The Dental A-Team has suggestions of questions on the surveys, what platform you can use, and how to break your survey down (office-wide, by department, individually…). And feel free to send your own questions into us! We wanna hear ‘em: firstname.lastname@example.org.
Dr. Justin Schmidt is back on the podcast! Dr. Schmidt was the star of the popular episode #122, Boundaries: Separate Your Personal & Professional Life. One hundred episodes later, he’s here talking about his journey with Kiera and the Dental A-Team, specifically block scheduling and the successes he’s seen with implementing it.
Scheduling smart is a small change your office can make with extremely far-reaching and positive effects! No more bottlenecking, more room for flexibility, a maximization of equipment, and more, more, more! Dr. Schmidt shares that by applying DAT practices he’s become a better and smarter leader.
More on Dr. Schmidt: Dr. Justin Schmidt took a longer route than most before finding his true calling as a dentist. From building homes to self-professed ski bum, Dr. Schmidt has had many jobs, and lived all over the...
First, know that next week The Dental A-Team is making a big announcement!
Second, it’s time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! The DAT has a process for how to help you out, helping you break down everything you want your new team members to know in 90 days and setting expectations so they know exactly what to do.
It’s a roadmap for success! By implementing this process, you can better calibrate your teams and weed out people who won’t be helpful to your practice. Find out how at www.TheDentalATeam.com.