Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


261: Associate to Owner, Taking the Leap

Sep 10, 2020

Yogi Dentist aka Dr. Jenny Perna is part of the Dental A-Team! Dr. Perna talks with Kiera about her role as an associate dentist, her hunt to buy her own practice, and the lessons she’s learning to prepare her to become a practice owner.

Some tidbits from their conversation: Dr. Perna loves the creativity of dentistry and is seeking her own narrative in the field; associate dentists can hone in on leadership skills at any time — they don’t have to wait to become the practice owner; there’ll be many speed bumps along the way to purchasing a practice and stepping into the lead dentist role, but there are even more educational resources (including the DAT, wooo!) that can help guide you.

Feel like being inspired? Press play now!

Dr. Jenny Perna grew up in Merritt Island, Florida, where she spent her early years performing as a dancer, singer, and actor. While attending the University of Florida for her undergraduate education, she worked as a dental assistant...

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259: Outsourcing is Your Friend

Sep 08, 2020

Dr. Summer Kassmel joins Kiera to talk about solutions for outsourcing! Now before you panic over the idea of incorporating a call center into your practice, let us talk you through it. Kiera and Dr. Kassmel share their experiences with outsourcing, good examples of who you can hire, and why outsourcing can be so effective in the COVID time.

A reminder: outsource companies are your employees, meaning you establish KPIs and check-ins. You can make sure they fit in nicely with how your practice functions.

Visit www.TheDentalATeam.com to find out other resources that’ll help your practice find success.  


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251: Overcoming Your Limiting Beliefs

Aug 20, 2020

Here’s to becoming scholars of dentistry — and in this episode, that means living life on your own terms and in a positive state. Kiera shares her limiting beliefs and what she’s done to overcome them. So what’s holding YOU back from being the person you want to be? — and what’s been lost by hanging on to these beliefs? The DAT is here to help you in multiple aspects of your life. Always remember that. Visit www.TheDentalATeam.com to make that connection. 


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238: Workshop Wednesday: Operations Manual, Part 1

Jul 22, 2020

This is the episode you’re looking for — it’s all about building or bettering your practice’s office manual step by step! In this four-part series, Kiera and her fellow Dental A Team coaches will teach you and yours how to get that dream ops manual. Weekly topics include job descriptions and flow, scorecards, and practice mission.

The first part looks at building out the following for six positions (dental assistants, hygienists, treatment coordinators, schedulers, officer managers, and billers):

  1. Job description

  2. Flow/protocol

  3. Accountability agreement

  4. End-of-day checklist

  5. How-tos of job protocol

Make sure you check back each week for these uber helpful FREE Wednesday Workshops, a free opportunity for you to improve how your office ticks! Don’t have a manual? Visit www.TheDentalATeam.com to grab an outline!

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231: Is Your Hygiene All-Star Status?

Jul 07, 2020

There’s a new Dental A-Team program on the block, and this one’s all about perfecting your hygiene department! Kiera and new DAT consultant Clare discuss the roll-out of this program, DAT All-Star Hygiene! The three goals of All-Star Hygiene are to have the hygienists in your office...

  1. Produce three times their salary

  2. Tee up treatment to feed the doctor’s schedule

  3. Take payments in the back

All-Star Hygiene is a tailored program that’ll find out your office’s wants and needs, and delivery them. Over six months, DAT will provide solutions for a combination of hygienist, patient, and doctor needs.

Interested in being one of the first offices to participate in this program? Email hello@thedentalateam.com TODAY! 



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204: You Need to Put This in Place

May 11, 2020

Membership plans! Yes, Kiera’s talking WHY you absolutely need to have membership plans in place in your dental practice. To summarize, membership plans replace insurance in your practice. Those patients who don’t have insurance, this is their pathway — it’s like a coupon for your practice. Kiera touches on the following tips related to these plans:

  1. Figure out the fee

  2. What’s your percentage?

  3. Get your codes for software

  4. Create a flier

  5. Where do hygienists fit in?

  6. Is a separate bank account involved?

And then there are some companies that Kiera has heard about that can provide membership plans: BoomCloud, Illumitrac, and Kleer. Listen now!



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201: Future Traditions for Each Position- Operations Manual

May 06, 2020

The dynamic duo of Kiera Dent and Tiffanie Trader are back to offer guidance in creating or refreshing your operations manual! This topic is a hot ticket item these days, and The Dental A-Team knows exactly how to help you get it done!

When you have a solid ops manual, you’re helping every current and future generation of each position be as organized and knowledgeable as possible. Tiffanie and Kiera explain some steps to take during this downtime to figure out what parts of your practice you need to create systems for. Doctors, you can do this and the coordinate with each department to understand expectations versus reality. 

The DAT is full of ops manual experts, so let ‘em help you out with it! Head over to www.TheDentalATeam.com to get started creating or improving your operations manual today!


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195: Roadmap to "Back to Office" Success

Apr 27, 2020

Kiera’s giving a game plan for heading back to the office! As a few offices begin to open back up, here are four ideas to consider as we get ramped back up into practice life.

  1. Get insurance verification dialed in

  2. Block scheduling is your friend!

  3. Utilize assisted hygiene to get cashflow up

  4. Make it easy for patients to pay and consider membership plans

Side note: There are also personal protective equipment things to consider. Make sure your office researches what requirements are out there in our new coronavirus world.

This episode is a great preview for the rest of the week, so make sure you stay tuned! And visit www.TheDentaATeam.com. 


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192: What Makes You Feel Alive?

Apr 21, 2020

Kiera talks all about her trip to Antarctica in this episode, and shares some super interesting facts (who knew you had to sterilize your boots before stepping on land?). The experience she had made her think about life in general, and what we should each be doing to make every day count. Traveling makes Kiera feel alive; what makes you feel alive?

What other areas in your life are you engaged in outside of dentistry and your home/family life? Expanding your views helps you connect better with others. Today’s the day to start making your life really count, one day at a time.

To hear more inspiration — both personally and professionally, visit www.TheDentalATeam.com.  


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188: Treat Your Dental Office Like Disneyland

Apr 14, 2020

That’s right, in today’s episode, Kiera talks about how to turn your dental office into a magical wonderland for your patients. That idea centers around having an on-stage and off-stage persona! Remember, your patients are your paycheck; regardless of whether you like them or not, you need to accommodate them to the best of your ability. Kiera offers three tips on how you can keep patients feeling warm and fuzzy while they’re with you:

  1. Establish a positive experience from the moment they walk in

  2. Respond to patients’ questions on their agenda, not yours

  3. Know what the internet is saying about your practice

Implementing these ideas will yield a happier patient base, and people will enjoy coming back each time. Visit www.TheDentalATeam.com for more ideas on how to make your practice the best it can be. 


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