How This Practice Reduced A/R by $145,000 in 12 Months

Can you imagine cutting your Accounts Receivable in HALF while boosting profitability and team morale? That’s exactly what one of our clients achieved. By implementing the right strategies, their dental practice reduced A/R, overhead, and stress — proving that small changes can make a BIG impact!

When this doctor came to us, the practice was facing challenges that felt impossible to overcome:

• A/R Over $290,000—far exceeding their typical monthly production.
• Team Morale at an All-Time Low—disorganization and frustration were taking a toll.
• Goals Not Being Met—a lack of clarity and structure left the team floundering.
• Overhead Skyrocketing—cutting into profitability and creating stress.

On top of it all, they were short-staffed, with no trained Office Manager, a Front Office team lacking billing knowledge, and a previous OM who never collected over-the-counter (OTC) balances or properly billed insurance.

The Turning Point

The office knew something had to change, and FAST. That’s when they decided to work with us, the Dental A Team.

We immediately identified opportunities to turn things around:

• Hiring and training a capable Office Manager.
• Training the Front Office team to handle billing.
• Establishing a solid collections process for both old and new balances.
• Pre-collecting to reduce A/R upfront.
• Creating a system for claims follow-up to recover lost revenue.
• Implementing trackers for KPIs, diagnosis, and treatment plans to optimize efficiency.

Here’s what we did to help them achieve incredible results:

• Streamlined Collections Process: We developed separate systems for collecting previous balances and new payments owed.
• Billing Training: The team learned how to handle insurance claims and follow-ups effectively.
• Blocked Scheduling: This ensured efficient patient flow and maximized production time.
• Diagnosis & Treatment Plan Tracking: Doctors could see where opportunities were being missed and address them proactively.
• KPI Tracking: Weekly tracking and reviews with their consultant helped keep the team accountable and focused on their goals.

The Results

After 12 months of hard work and implementing these solutions, the transformation was REMARKABLE:

• A/R Cut in HALF: This practice reduced A/R by $145,000, bringing it down to manageable levels.
• Collections Consistently at 95-98%: A huge improvement that ensured steady cash flow.
• Increased Production and Efficiency: The team was hitting goals and operating at a higher level.
• Overhead Reduced: Profitability skyrocketed, providing breathing room for the entire team.
• Happier Team, Less Stress: Morale rebounded as systems created clarity and reduced chaos.

What About YOU?

Are you struggling with profitability, high A/R, low cash flow, and stressed team members? You don’t have to face these challenges alone!

With the right systems, training, and support, your practice can achieve more than you’d ever think is possible. Let’s work together to create your transformation story and help your practice THRIVE in 2025!

Schedule a complementary 60-minute Practice Assessment with us today to discover your practice’s growth opportunities! 

We love nothing more than to make sure YOUR business is truly thriving! Schedule a call.

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