Strong leadership is often the missing link between a struggling dental office and a thriving, profitable one. In this episode of The Dental A Team podcast, Kiera Dent sat down with Morgan Hamon, CPA and founder of EAG Dental Advisors, to explore the powerful connection between leadership, engagement, and financial success.

Why strong leadership drives profitability

Many dentists ask, "Is it better to open a practice in a big city?" or "Will being a pediatric specialist make me more money?" Morgan and Kiera agree: those factors matter, but they’re not the deciding factor.

The real differentiator? Leadership.

What top-performing practices have in common:

The doctor leads from the front.
They own their role and engage with their team.
Their team understands why their work matters.
They consistently review performance metrics and adapt quickly.

These practices enjoy not just high revenue, but high profit margins and long-term success.

What makes a low-performing dental leader?

At The Dental A Team, we’ve worked with hundreds of dental practices. Here are common traits we see in underperforming leadership:

Constant team turnover
Little to no trust in their office manager
Highly emotional decision-making
No real accountability (blame is placed on others)
High investment in CE or coaches, but low implementation
Poor clinical skills with no plan to improve
Avoidance of tough conversations with team members

These leaders often expect a quick fix from consultants or coaches, but true transformation requires ownership.

The DNA of a successful dental practice owner

Great leaders aren’t necessarily born, they evolve. Here’s what sets elite dental leaders apart:

Implementation: They don’t just plan—they execute.
Vision: They know what they want and make aligned decisions.
Consistency: They show up, even when it’s tough.
Empowerment: They let their teams run with responsibility, within clear boundaries.
Accountability: They own their results and encourage their team to do the same.
Courage: They don’t shy away from hard conversations.

When you lead like this, everything from your collections to team culture improves.

Want to increase profitability? Start with self-leadership

One of the most impactful lines from Morgan in this episode: "If there’s a problem in your practice, it’s a leadership problem."

Instead of trying to fix your practice with a new software, a one-time workshop, or an equipment purchase—start with your own development. That means:

Reading leadership books
Hiring the right advisors and implementing their advice
Owning your P&L like a boss
Building habits of accountability and focus

You don’t need to be the loudest person in the room. But if you want to be more profitable, you do need to be the most consistent and committed to growth.

Strong Leadership = Profit

That's right, strong leadership isn’t just about team huddles or giving out raises. It’s about owning the entire experience of your practice—vision, execution, systems, and accountability. If you'd like our help, schedule a call.

Don't forget to check out our podcast for more tips on overcoming patient objections.

Last updated: July 2025
Written by Jacintha Ham, Dental A Team

How Strong Leadership Directly Impacts Profitability