Tune-In to the Dental A-Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


183: Two Sides of the Coin

Apr 06, 2020

A quick feel-good episode for your Monday morning. Kiera talks about how people are probably flip-flopping quite a bit these days between being super productive and sinking into depressive thoughts. Kiera’s certainly feeling that. So she gives a couple tips to hang in there:

  1. Instead of judging others, ask how you can help

  2. Give grace to those around you

  3. Love yourself

These are scary and uncertain times, so it’s completely normal to feel scared and uncertain, but you’ve got a friend in Kiera, and a friend in lots of other people. Remember, the Dental A-Team is always here for you.


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182: Let’s Talk Money Buckets

Apr 02, 2020

Kiera offers quick tips for shifting your money mindset in this episode, sharing the idea of money buckets in your life. Some of the best practices she shares in this episode include:

  • Writing down your actual expenses

  • Writing down your income

  • Subtracting fixed costs and allocating out the rest of the money

  • Putting money in savings

These tips can be used for your personal AND professional life. Look for more tips over at www.TheDentalATeam.com!  


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181: Billing: How to Tackle AR Successfully!

Apr 01, 2020

This quickie episode has billing guru Tiffanie Trader discussing with Kiera insurance and patient AR, plus tips to not get your insurance AR quite as high. This is a great topic to tackle right now because you NEED THE CASH FLOW!

  • Insurance AR: Sit on the phone with your insurance companies and simultaneously hop on your computer to wrap up claims. Hunker down and get it done.

  • Patient AR: Tread lightly. Tiffanie shares an example case for how things might go wrong. Kiera mentions some awesome software to keep you organized.

  • Proactive tips to help insurance AR to not get so high:

    • Keep a schedule

    • Take notes

    • Submit all the information the first time

  • Retroactive tips to keep insurance AR down:

    • Power hour

    • Make a schedule

We hope you’re all sitting tight during these crazy times! More fodder for inspiration is over at www.TheDentalATeam.com.  



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180: Systems 101- Nurture Your Business Now to Bloom Later

Mar 31, 2020

This episode is chock-full of valuable information! Kiera is joined by Doctor Desiree Yazdan (previously on episodes 58 and 86) as part of one of the many fabulous webinars The Dental A-Team has put together (visit www.TheDentalATeam.com/strategy for the rest of the webinars!). Today, Kiera and Dr. Yazdan talk about creating/improving the systems in your office. With everything happening right now, use this time to sustain your business and establish effective systems. 

Kiera shares her ideas for systems to work on that aren’t patient-related: perfecting your operations manual, breaking down each staff member, and fixing pain points, to mention a few. 

Feel like you’ve already established the perfect systems? Simplify them even more. There’s always work to be done to make your office better. 

Dr. Yazdan is a cosmetic dentist at the Center for Restorative & Cosmetic Dentistry in Newport Beach, California. She began using social media to brand...

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179: This is the New Normal

Mar 30, 2020

In this crossover episode with Doctor Mark Costes, Kiera and Dr. Costes dig down  into the new reality of working during the novel coronavirus pandemic. They recall how quickly the travel bans and closures of nonessential businesses changed their lives; Dr. Costes even had to lay off 45 employees.

But the two have switched their mindset to the positive, and share ways this downtime can become a precious gift of time for all of us. Kiera proposes coming up with a 30-60-90 day plan for three different areas of your business: cash flow, business plan, and messaging. Dr. Costes discusses the necessity of maintaining a routine from home and how to figure out work priorities.

Remember all the hard work you did to get to this point in your life, and don’t let it flounder just because things have stalled a bit in our everyday lives. This is a new normal to adapt and innovate and thrive during.

More inspiration, as always, can be found at www.TheDentalATeam.com.  

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178: How to Work From Home Successfully

Mar 26, 2020

Kiera teams up with Dental A-Team traveling coach extraordinaire Tiffanie Trader to talk about the most productive ways to work from home. They discuss setting  boundaries, productivity time slots, book-ending your work hours with activities you look forward to, and establishing routines. Plus, how to establish the ideal workspace. And parents, we didn’t forget about you: Remember that if you and your child/children are home, it’s not your job to entertain them while you’re working. 

For more ways to fill your work day, visit www.TheDentalATeam.com!



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177: Operations Manual 2.0

Mar 25, 2020

Kiera’s walking you through the successful creation, implementation, and next level-ness of operations manual! This episode is broken down into three parts for the three different stages of operations manual creations:

  1. For offices who don’t have an ops manual
    1. Write down job flow
    2. List protocols
    3. Divide and conquer (with templates!)
  2. For offices who DO have an ops manual
    1. Guidebooks and patient education videos
  3. For offices who want to test and refine their ops manuals
    1. Continuing education

Yup, Kiera breaks it down into everything you need to know, and how to make it the best it can be. And remember, The Dental A-Team has its own resources it can contribute to the creation of your operations manual. Head over to www.TheDentalATeam.com now to take a look!



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176: Moving You Forward

Mar 24, 2020

With the tumultuous times right now, it’s pretty easy to get discouraged. In this episode, Kiera shares a recent snowshoeing experience she had, and how it relates to life (basically, sometimes life really sucks and you’re too angry to move forward!).

Challenging experiences are often thrown at us to see what our souls are made of. Right now, it’s time to take a look at who you’re surrounding yourself with and resetting your mindset. The Dental A-Team, by the way, can help you with this. Strategy calls, coaching calls, biweekly webinars … there are things you can do right now to still move your practice forward.

And if you have your own ideas you want to share, send ‘em to hello@thedentalateam.com. Stay healthy, folks!



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175: 11+ Ways to Maximize Your COVID-19 Downtime

Mar 23, 2020

The Dental A-Team is HERE FOR YOU during this crazy time! We’ve got everything from coaching calls to biweekly webinars to all types of strategy to move you forward. Kiera shares the best way to give your team members virtual support while social distancing is happening, including ideas like…

  • Updating forms
  • Building your operations manual (stay tuned for Wednesday’s episode!)
  • Creating video content
  • Social media

But you have to listen up for the full list. Lastly, head over to www.TheDentalATeam.com/strategy to harness our team’s full power. We want you to thrive even when the world is chaotic! That starts with reaching out to hello@thedentalateam.com. Talk soon!



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174: What is Your Zone of Excellence?

Mar 19, 2020

It’s time to shift your life from where you’ve always been to where you want to be! Just because you’ve started somewhere doesn’t mean you need to finish there, too. In this episode, Kiera talks about the changes she’s implemented in the last few months to reach her zone of excellence, both personally and professionally. That comes about by taking an intentional stance. Figure out what path you want to be on, and work on the bigger things. Now it’s your turn: What can YOU do to change today?

Don’t suffocate your life by not changing. Let Kiera and The Dental A-Team help you over at www.TheDentalATeam.com.   



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