009: Management- Is your team in good hands?

In this short episode, Kiera and Mark jump right into what makes a valuable office manager. Mark explains how the manager should be trusted to fulfill all of their job duties, but also not to be afraid to think of 3-5 practical solutions for problems that arise. Also, Dentists should EMPOWER their teams creative abilities. This not only allows the dentist to delegate decisions of the office, but permits the management team to feel safe enough to fail successfully.



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