This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates a world of yesses instead of nos! Some examples of phrases NOT to use:
What SHOULD you say? Kiera talks about the right words to use. Want an entire sheet of yes/no words? Email us at email@example.com! Other episodes to listen to with The Dental A-Team is episode #3, Don’t Break Up With Me - Controlling Cancellations.