224: ~ Patient Flow ~ Perfecting Contact

June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way. In this episode, Kiera talks about the first two steps of working directly with patients: initial contact and first arrival. Her tips for each include the following: 

  1. The first phone call: Edify and have energy! Practice it, test it, perfect it.

  2. On-site arrival: Does your office have a welcoming atmosphere?

Plus, listen up for the one question that’ll smooth over all the rough edges for each of these first two steps. 

Keep an eye out for more patient flow tips this month! More at www.TheDentalATeam.com.   

 

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