Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


238: Workshop Wednesday: Operations Manual, Part 1

Jul 22, 2020

This is the episode you’re looking for — it’s all about building or bettering your practice’s office manual step by step! In this four-part series, Kiera and her fellow Dental A Team coaches will teach you and yours how to get that dream ops manual. Weekly topics include job descriptions and flow, scorecards, and practice mission.

The first part looks at building out the following for six positions (dental assistants, hygienists, treatment coordinators, schedulers, officer managers, and billers):

  1. Job description

  2. Flow/protocol

  3. Accountability agreement

  4. End-of-day checklist

  5. How-tos of job protocol

Make sure you check back each week for these uber helpful FREE Wednesday Workshops, a free opportunity for you to improve how your office ticks! Don’t have a manual? Visit www.TheDentalATeam.com to grab an outline!

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237: Chart Audits: A Gold Mine

Jul 21, 2020

The Dental A-Team has more gold for your practice today … this time with chart audits!

Silence your groans, folks — we know they can seem like an unnecessary detail. Kiera’s been there herself, but she’s seen the light and in this episode, she shares how to start spot checking your charts, how to work the process into your practice, and three benefits that come from them:

  1. Your office will make less mistakes.

  2. More services will be billed out in a timely manner.

  3. Team members will become more accountable.

Have your own practices that make chart audits a success? We’re all ears! Email hello@thedentalateam.com to share the wealth. 


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236: Answering “Do You Take My Insurance?”

Jul 16, 2020

This episode is about all things billing, A to Z! Kiera is joined by Sarah with Evolution Dental Billing to chat about key verbiage for out-of-network insurance. Many dental offices are shedding insurance companies in light of COVID-19, and Sarah has tips for how to speak to your patients or potential patients who aren’t too sure about continuing with your office.

Listen to this episode to hear answers to “Do you take my insurance?” and “Why aren’t you in my network?” Kiera and Sarah have such a great conversation that it’ll have your patients wanting to commit to your practice regardless of network.

Learn more about what Sarah does at www.evolutiondentalbilling.com. Evolution Dental Billing is a sister business to the Dental A-Team! Find out other ways the DAT can make your pracitce successful at www.TheDentalATeam.com.


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235: How to Lower Your Overhead

Jul 15, 2020

Kiera’s dealing out tips to keep things tight at your office! In this episode, she explains what overhead is, the breakdown of different costs, and three ways you can start lowering your overhead TODAY:

  1. Payroll. Employees, make sure you’re a necessity.

  2. Credit card processing fees (we’re talking saving $17,000 a year!)

  3. Supplies. Live lean and mean.

The Dental A-Team can help you get going on these steps, too! Need ideas for how to reduce credit card fees? What about a supply-tracking sheet? The DAT is here to save the day. Give us a holler today: hello@thedentalateam.com.


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234: Creating Smiles — LITERALLY

Jul 14, 2020

Today’s episode is all about taking a load off and having fun! Kiera is joined by Ashley Dorn, a member of the Dental A-Team, and the two ladies talk about how to have fun at work. Kiera and Ashley share their past experiences of pranks and giggles, including heelies and fake snakes.

Being a good employee is more than just checking the boxes of working hard and knowing your field; it’s also about being fun and having a good time. Some ideas of what your office can do to boost morale:

  • Bravo jar

  • Themed days

  • Team outings

Be willing to zag where the rest of the world zigs — it’ll make your job all the more fun! 

Listen for more ways to have a good time in your office at www.TheDentalATeam.com.   

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233: Motivation Dies Out, Inspiration Does Not

Jul 09, 2020

It’s time to fuel your office with a culture of personal development! In this episode, Kiera talks about ways you can inspire rather than motivate your team — motivation dies out, inspiration doesn’t. 

Exposure is the way to go! Use podcasts and books to light a fire in the minds of your team members. By immersing ourselves in words of inspiration, we become more inclined to work harder and be better.

Is your team feeling burnt out? Contact the Dental A Team to boost that morale with our DAT GOLD BOOST! Find out more hello@theDentalATeam.com 

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232: Stop Tolerating Inefficiencies

Jul 08, 2020

An office manager listener recently shared with the Dental A-Team a frustrating situation at work. From that, Kiera created this episode, encouraging people to have the hard conversations they’ve been avoiding. Stop tolerating inefficiencies! Kiera shares two personal examples on how she had her own hard conversations recently.

Do you feel frustrated at work, feel that your job is being walked on, feel that you’re being replaced by actions? It’s time to TALK ABOUT IT. Kiera’s formula:

  1. Say the thing that’s holding you back

  2. Clear the expectations

Then email the DAT if you want to talk about it more: hello@thedentalateam.com.


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231: Is Your Hygiene All-Star Status?

Jul 07, 2020

There’s a new Dental A-Team program on the block, and this one’s all about perfecting your hygiene department! Kiera and new DAT consultant Clare discuss the roll-out of this program, DAT All-Star Hygiene! The three goals of All-Star Hygiene are to have the hygienists in your office...

  1. Produce three times their salary

  2. Tee up treatment to feed the doctor’s schedule

  3. Take payments in the back

All-Star Hygiene is a tailored program that’ll find out your office’s wants and needs, and delivery them. Over six months, DAT will provide solutions for a combination of hygienist, patient, and doctor needs.

Interested in being one of the first offices to participate in this program? Email hello@thedentalateam.com TODAY! 



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230: Marketing: What’s Your Story?

Jul 02, 2020

Once upon a time … the Dental A-Team sat down with Josh and Joanna Scott of Studio Eighty-Eight to talk about marketing opportunities for your office. The Scotts’ word of advice: The best practices have a story.

Josh shares the three steps to marketing success; Joanna talks about extracting stories from businesses, and Kiera discusses her own experience with figuring out her story alongside Studio Eighty-Eight. Wary about finding your story? The Scotts say everyone has a why, regardless of whether they realize it or not. Your why is KEY to successful marketing.

Discover more about Studio Eighty-Eight at www.s8e8.com and their new Guide to Story-Driven Marketing. The Dental A-Team has more podcasts about marketing, so head to www.TheDentalATeam.com, too!  


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229: COVID or Not, Maximizing Teledentistry

Jul 01, 2020

2020 is the dawn of a new time, illustrating the mega-importance of teledentistry. In this episode, Kiera is joined by Dr. Vilas Sastry, head of Aces Dentistry in Las Vegas and the creator of teledentistry.com. Dr. Sastry implemented TeleDentistry four years ago and started using it in practices long before COVID-19 came along. Incorporating this idea into your practice allows you to generate revenue and engage with your patients when in-person appointments aren’t taking place.

On the other end, now that many practices are back in business with open doors, teledentistry can still be utilized for such times as triage for patient needs, initial patient interaction, and opening up your schedule for high-production time slots. Dr. Sastry has seen through the use of teledentistry that 70% of people came into the practice in person within 90 days — so your goal of getting people through your doors still applies!

Tune in to this extremely enlightening and timely topic, learn...

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