If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
That’s right, in today’s episode, Kiera talks about how to turn your dental office into a magical wonderland for your patients. That idea centers around having an on-stage and off-stage persona! Remember, your patients are your paycheck; regardless of whether you like them or not, you need to accommodate them to the best of your ability. Kiera offers three tips on how you can keep patients feeling warm and fuzzy while they’re with you:
Establish a positive experience from the moment they walk in
Respond to patients’ questions on their agenda, not yours
Know what the internet is saying about your practice
Implementing these ideas will yield a happier patient base, and people will enjoy coming back each time. Visit www.TheDentalATeam.com for more ideas on how to make your practice the best it can be.
In this episode, Kiera shares a thought that can help us right now: The more we grow as a practice, the more we grow in leadership, the more we evolve as people, there is a success tax. What that means is life is not always rainbow and butterflies. As you become more established and successful, there are more hours and less sleep and more frustration.
But that is OKAY. The hard days aren’t failures, they’re just the success tax that comes with being successful. Visit www.TheDentalATeam.com to find ways to thrive through the success tax.
Here’s a super quick podcast episode to set you on a better path for having effective virtual meetings. Kiera spills the tea on how The Dental A-Team (a virtually run company) keeps on track:
Utilize Google Drive (or another cloud-based system) for organization
Create an agenda for each meeting and send it out
Video conference calls > phone calls
Establish a set time for meeting each day or week
Set a time limit to keep people on track
Traction-style meetings are the way to go
Assign action items to follow up on at the next meeting
Make sure you listen in to hear exactly how Kiera and her team have perfected virtual meetings! More tips for living that good dental life at www.TheDentalATeam.com.
Kiera is joined by Tiffanie Trader in this episode, and the two talk about reestablishing your identity in your current downtime. Remember, you’re more than your job — you’re more than an office manager or hygienist or dental assistant or practice owner. Here are some ideas to help you realize that:
Spend time with yourself to know who you are.
Ask yourself why you love your job.
Meditate — use this time of quiet to sit with yourself.
Establishing helpful routines like these will make you both a better business person and a better person, period.
Are you getting slammed on all sides with information and emails and webinars and tips for being your best quarantined self? Yeah, us too. In this episode, Kiera shares tips for sorting through the wave of unnecessary information. Her biggest tip: If it didn’t matter before the COVID-19 pandemic, it shouldn’t now. Other suggestions:
Spend less time on social media.
Limit your news intake.
List 1-3 goals you want to complete this week.
Know what you want to get done.
Something to constantly ask yourself as you go throughout your day: Does what I’m doing right now bring me closer to where I want to go? Have that self-discipline to pull you through this all. The Dental A-Team is here to help. Need a coach to help guide you? Email us hello@theDentalATeam.com.
A quick feel-good episode for your Monday morning. Kiera talks about how people are probably flip-flopping quite a bit these days between being super productive and sinking into depressive thoughts. Kiera’s certainly feeling that. So she gives a couple tips to hang in there:
Instead of judging others, ask how you can help
Give grace to those around you
These are scary and uncertain times, so it’s completely normal to feel scared and uncertain, but you’ve got a friend in Kiera, and a friend in lots of other people. Remember, the Dental A-Team is always here for you.
Kiera offers quick tips for shifting your money mindset in this episode, sharing the idea of money buckets in your life. Some of the best practices she shares in this episode include:
Writing down your actual expenses
Writing down your income
Subtracting fixed costs and allocating out the rest of the money
Putting money in savings
This quickie episode has billing guru Tiffanie Trader discussing with Kiera insurance and patient AR, plus tips to not get your insurance AR quite as high. This is a great topic to tackle right now because you NEED THE CASH FLOW!
Insurance AR: Sit on the phone with your insurance companies and simultaneously hop on your computer to wrap up claims. Hunker down and get it done.
Patient AR: Tread lightly. Tiffanie shares an example case for how things might go wrong. Kiera mentions some awesome software to keep you organized.
Proactive tips to help insurance AR to not get so high:
Keep a schedule
Submit all the information the first time
Retroactive tips to keep insurance AR down:
Make a schedule
We hope you’re all sitting tight during these crazy times! More fodder for inspiration is over at www.TheDentalATeam.com.
This episode is chock-full of valuable information! Kiera is joined by Doctor Desiree Yazdan (previously on episodes 58 and 86) as part of one of the many fabulous webinars The Dental A-Team has put together (visit www.TheDentalATeam.com/
Kiera shares her ideas for systems to work on that aren’t patient-related: perfecting your operations manual, breaking down each staff member, and fixing pain points, to mention a few.
Feel like you’ve already established the perfect systems? Simplify them even more. There’s always work to be done to make your office better.
Dr. Yazdan is a cosmetic dentist at the Center for Restorative & Cosmetic Dentistry in Newport Beach, California. She began using social media to brand...
In this crossover episode with Doctor Mark Costes, Kiera and Dr. Costes dig down into the new reality of working during the novel coronavirus pandemic. They recall how quickly the travel bans and closures of nonessential businesses changed their lives; Dr. Costes even had to lay off 45 employees.
But the two have switched their mindset to the positive, and share ways this downtime can become a precious gift of time for all of us. Kiera proposes coming up with a 30-60-90 day plan for three different areas of your business: cash flow, business plan, and messaging. Dr. Costes discusses the necessity of maintaining a routine from home and how to figure out work priorities.
Remember all the hard work you did to get to this point in your life, and don’t let it flounder just because things have stalled a bit in our everyday lives. This is a new normal to adapt and innovate and thrive during.
More inspiration, as always, can be found at www.TheDentalATeam.com.