← Back to Podcasts

Episode : #335: Office Autopsy: Stop Tolerating Poor Performance

Podcast Description

Office autopsies are always a fan favorite, so we’re back with another! The low-down on this practice: 3 doctors, 5-6 hygienists, 4 front office staff, and a bunch of dental assistants; it’s a solo office that’s contemplating a second location; maxed out on operatories; and awesome associate doctors.

So what were the concerns? This office reached out to the Dental A-Team to fix its front desk and develop its leadership team. How did that happen? Well, well, well, you’re just going to have to listen up to understand why! It wasn’t all sunshine and daisies in the journey to a better place, but the DAT worked with this team through it all, and now things are humming along better than it ever has been.

Let us say that again: This practice is THE BEST it’s ever been in its history of ownership.

Want your own practice to get there? We want to help! Email [email protected] to get started.

Recent Podcasts

Episode

#1,147: This or That: Running a $3-Million Office or Three $1-Million Offices?

Consulting across hundreds of offices means the Dental A-Team has seen a thing or two when it comes to scaling strategies, and in this episode, Kiera shares the secret to what type of quantity works best for you. Specifically, she connects why practice success should start with what you want as an individual. Episode resources: […]

Listen Now

Episode

#1,146: So You Want to Quit

Kiera walks listeners through a list of questions that should be answered before officially stepping away from your job. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. This is Kiera and today is gonna be a […]

Listen Now

Episode

#1,145: The Flip (and Fun!) Side of KPIs

Did you know there’s actually a right and wrong time to implement key practice indicators (or KPIs) in your office? Tiff and Dana reveal what should be firmly in place in a practice before you start assigning metrics for success. They touch on KPIs position by position, staying human amid the numbers, and more. Episode […]

Listen Now

Episode

#1,144: A Secret to Success People So Often Undervalue

Did you know: Positive employees are 31% more productive and show higher sales and creativity? That’s why Kiera is talking all about positivity! She shares tips for how to encourage those higher cortisol levels among team members and patients. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review […]

Listen Now