← Back to Podcasts

Episode : #542: Solutions to the Back and Front Office Divide

Podcast Description

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others:

  1. Validate

  2. Listen to hear, not to respond

  3. Speak with true intention

Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not.

Episode resources:

Reach out to Tiff and Kiera

Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs)

Subscribe to The Dental A-Team podcast

Become Dental A-Team Platinum!

Give the podcast a 5-star review!

Recent Podcasts

Episode

#865: Stop Being Afraid of Your PnL

As a follow-up to episode 858 (), Tiff and Dana circle back to focus on managing your practice’s debt by knowing your PnL. They touch on how to interpret your numbers, considering whether the debt is worth it, healthy money ranges, and a ton more….

Listen Now

Episode

#864: Earn More & Work Less

Re-releasing one of DAT’s most popular episodes! Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He…

Listen Now

Episode

#863: 3 Tips for Upping Your Internal Referral Game

Tiff and Dana are wrapping up their series of marketing-focused episodes. This week, they discuss internal referrals. They talk about three things to ramp up success with these referrals: Identify your why Know your patient avatar Bring a…

Listen Now

Episode

#862: Getting Team Buy-in For a New Service

Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what…

Listen Now