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Episode : Solutions to the Back and Front Office Divide

Podcast Description

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others:

  1. Validate

  2. Listen to hear, not to respond

  3. Speak with true intention

Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not.

Episode resources:

Reach out to Tiff and Kiera

Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs)

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