It’s time to autopsy a practice! Kiera shares information about a practice she’s visited three times, with a team that started out very resistant to her methods. With 10 operatories, three doctors, four hygienists, and the recent departure of an office manager and high-producing doctor, the practice was feeling a little low, and its biggest struggle was the team losing confidence with trying to make changes.
Over the course of her visits, Kiera saw some low lows and high highs. In this episode, she talks about how she battled through the low morale and kept the team pointed upward. Some takeaways:
If you don’t hold people accountable, you’ll lose credibility
Don’t give up
Make sure your team leads have block admin time
Prioritize important over urgent
Spot-check outsourced companies
Require a weekly KPI report with your office manager
To check out past autopsies of practices, visit www.TheDentalATeam.com.