This is the episode you’re looking for — it’s all about building or bettering your practice’s office manual step by step! In this four-part series, Kiera and her fellow Dental A Team coaches will teach you and yours how to get that dream ops manual. Weekly topics include job descriptions and flow, scorecards, and practice mission.
The first part looks at building out the following for six positions (dental assistants, hygienists, treatment coordinators, schedulers, officer managers, and billers):
How-tos of job protocol