238: Workshop Wednesday: Operations Manual, Part 1

This is the episode you’re looking for — it’s all about building or bettering your practice’s office manual step by step! In this four-part series, Kiera and her fellow Dental A Team coaches will teach you and yours how to get that dream ops manual. Weekly topics include job descriptions and flow, scorecards, and practice mission.

The first part looks at building out the following for six positions (dental assistants, hygienists, treatment coordinators, schedulers, officer managers, and billers):

  1. Job description

  2. Flow/protocol

  3. Accountability agreement

  4. End-of-day checklist

  5. How-tos of job protocol

Make sure you check back each week for these uber helpful FREE Wednesday Workshops, a free opportunity for you to improve how your office ticks! Don’t have a manual? Visit www.TheDentalATeam.com to grab an outline!


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