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291: 2020 — Close Your Billing Out Strong

More end-of-year talk! This time, with Sarah O’Brien of Evolution Dental Billing who provides a laundry list of items to clear out for the new year. Some topics:

  1. Close out problem claims and problem accounts

  2. Look at all the numbers for 2020

Other ideas Sarah discusses with Kiera is how often your practice should change office fees, what to keep track of for next year, and how to reward your ever-so-helpful patients.

Missed our previous end-of-year-tips episodes? Head to to find ‘em all!

Sarah O'Brien started remote dental billing in 2017 when she was asked to help a newly graduated dentist who had purchased an existing office with higher-than-anticipated outstanding claims, some seriously crazy accounts, and a sweet front office person with very little experience. 

Since that time, dozens of dental offices and dentists have used her remote billing services to send or post claims, get help with high AR, create statement protocols, and train staff to be better dental billers. 

Three years later, Evolution Dental Billing was created when Sarah and her friend Kiera Dent (The Dental A-Team founder and CEO) came up with a plan to completely change the way we do dental billing.


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