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Don’t Break Up With Me- Controlling Cancellations

Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations.  Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet-- they can be turned around with one simple phrase that works like magic. 

Through the three E’s and some magical verbiage, teams can eliminate cancellations.  Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!  

Why not try it out?  Eliminating cancellations might help you and your patients have a brighter day!  This is one of Mark and Kiera’s FAVORITE topics that works!!



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