Ensuring your NEW Patients are staying!

You’ve worked hard and maybe even spent a pretty penny to acquire the new patients coming to your practice. But what if I told you that there’s no guarantee that they will continue coming to see you AND that most practices don’t even know if they’re actually retaining these new patients?!

Seems wild, right? So let’s make sure you don’t fall into that category. We will set you up with some simple business tools to ensure your own success!

Here are a few ways you will know if you’re retaining your new patients:

• Production goals are met and you have a full schedule!
• You tracked case acceptance and see the treatments are scheduled (A good case acceptance will be 75% or higher based on dollars accepted)
• You see a high new patient referral rate when tracking new patient acquisition
• Your patient experience is worthy of 5 stars
• You have a solid and purposeful new patient follow-up system that builds relationships worth coming back for!

Some quick tips on how to build relationships without adding time or a ton of effort:

• Know your patients names and use them
• Recall personal information about patients or their families
• Introduce your patients to one another in handoffs and exams
• Invite your patients to share their experience with you
• Ask your patients non-dental questions
• LISTEN when your patients speak and repeat information back to show you’re following along with them

Great experiences produce great results. Therefore, we at The Dental A Team believe that if you’re focused on making the best experiences in the most effective and efficient ways possible, the results will come naturally! Want to go into more detail? Schedule a FREE Strategy Call.

We are happy to help you in your practice ownership journey so feel free to reach out with questions, any time! Send us an email at [email protected].