The ultimate patient experience, even when life is busy

Life gets busy and your business isn’t any different. Things can get chaotic and that’s when the “small stuff” falls through the cracks. You know that saying, “don’t sweat the small stuff”, right? Well guess what.. The small stuff is sometimes what makes the biggest difference when it comes to the ultimate patient experience!

 

When you lose sight of the things that are creating the value add that you have worked so hard for, you can start to see the results in the schedule and in your bank accounts. You may notice that case acceptance falls short, or cancelations are higher. Maybe production is down in one month’s time because we were too busy to pay attention before.

 

These are simply facts of practice ownership and it’s OK if you’ve suffered these in the past or are finding yourself there now; we’ve got solutions around every corner!

 

 

Here are some tips on making sure that you stay on top of your ultimate patient experience

  • Automate everything that you can! 
    • Confirmations
    • Online scheduling
    • Online or text bill pay
    • Post Op texts rather than calls or Post Op voicemail drops!
  • Utilize Virtual Assistants to help alleviate in office “busy work” and elevate your patient experience with quick responses!
    • Overflow call answering
    • Confirmations
    • Scheduling
    • Making calls to fill a schedule
    • Insurance benefit breakdowns
    • Billing cleanup
    • Etc.
  • Stock plenty of goodies!
    • Drink areas or snack areas that you may have in your lobby

 

Automation has drastically changed the way we can operate in a dental practice, when you use it right it can absolutely increase and improve your patient experience!

 

If you’d like more info on how to best utilize any of the tips above or if you’re already doing these and need more ideas, just reach out to us! Schedule a FREE Strategy Call.

 

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