← Back to Podcasts

Episode : #288: How to Avoid Calling Collections

Podcast Description

Ugh, collections. No fun for anyone. BUT the Dental A-Team is here to lighten your load by sharing our favorite collections protocol. Kiera shares the policies your practice should have in place for collections even enters your mind, then walks through the process of contacting a patient for payment. Hint: Red paper can work wonders.

Establishing a clear-cut protocol gets your dental team in the zone for what can be a sticky subject, so you’re going to want to listen to this episode.

Looking for more advice on developing your collections protocol? Email [email protected]!

Recent Podcasts

Episode

#854: Let’s Make Systemization Simple-  Kiera’s Mind Blown

Welcome back to DAT Book Club! This month’s selection was  by . As you’ll hear, Kiera had a ton of takeaways from reading this book. She specifically touches on the following in this episode: Best ways to communicate internally…

Listen Now

Episode

#853: It’s Time to Turn Your Patients Onto Membership Plans

With the changing landscape, Kiera gets very real with practices in this episode. She’s joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you’re…

Listen Now

Episode

#852: How to Handle Emergency After-Hour Calls

Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response. Define “true emergency” — what should the doctor actually have to come in for? Role play! Listen to example calls and set language to use. Place…

Listen Now

Episode

#851: The Actual Value of Knowing Your Ideal Patient

We’ve talked about it before: Your patient avatar is crucial for success (listen to ). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on… Reverse engineering your ideal avatar …

Listen Now