← Back to Podcasts

Episode : #316: Uh Oh … What Now!? (Office Autopsy)

Podcast Description

Scenario: A key member of your practice goes completely out of commission … What do you do? This week’s office autopsy takes a look at that. Kiera shares an experience a practice went through recently, prompting her encouragement to all practices to have the following in place:

  1. Have a COVID-19/shutdown plan

  2. Create an operations manual for everyone in your practice

  3. Encourage team members to take time off not only for mental health, but so weaknesses are revealed and problems solved

Listen up to how the DAT worked through having a key player (in this case, the doctor!) out of the picture.

Not sure where to start in creating your own emergency approach? The Dental A-Team can help you! Visit http://www.TheDentalATeam.com

Recent Podcasts

Episode

#854: Let’s Make Systemization Simple-  Kiera’s Mind Blown

Welcome back to DAT Book Club! This month’s selection was  by . As you’ll hear, Kiera had a ton of takeaways from reading this book. She specifically touches on the following in this episode: Best ways to communicate internally…

Listen Now

Episode

#853: It’s Time to Turn Your Patients Onto Membership Plans

With the changing landscape, Kiera gets very real with practices in this episode. She’s joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you’re…

Listen Now

Episode

#852: How to Handle Emergency After-Hour Calls

Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response. Define “true emergency” — what should the doctor actually have to come in for? Role play! Listen to example calls and set language to use. Place…

Listen Now

Episode

#851: The Actual Value of Knowing Your Ideal Patient

We’ve talked about it before: Your patient avatar is crucial for success (listen to ). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on… Reverse engineering your ideal avatar …

Listen Now