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It’s time to take a good look at your practice in the mirror: Are you assuming too much of your patients? Kiera shares an example of this at a Macy’s in Arizona where she was shipped from department to department without any helping hand. Don’t be like this Macy’s!
Stop assuming your patients know what a crown is, or a root canal, or insurance verification. Stop sending your patients around in circles because you’re not on the same page as your fellow team members! This episode will encourage you to focus in on perfecting the patient experience in your practice. The good news, 95% of the changes you can make are free!
By ensuring your patients are taken care of from start to finish, you’re showing the love and care they want to feel.
But wait! There’s more! Are you looking for other ways to make your patients feel like VIPs? Visit http://www.TheDentalATeam.com to discover the path to perfection.
Episode
Morgan Hamon, co-founder and president of EAG Dental Advisors, returns to the podcast to talk about dentistry financials. As a CPA, Morgan pulls from his experience to talk with Kiera about what it takes to be profitable (beyond revenue and expenses)….
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Tiff and Dana perform a practice autopsy of sorts — one of Dana’s star students, and what’s been put in place to help them thrive. The two discuss key systems, metrics, leadership, and how to stay committed to all of it. Episode resources: …
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Kiera gives advice to those practices stuck in the $1 to $2 million range (because the same problems tend to apply). These hurdles can often be addressed in the leadership, systems, and mindset arenas, and Kiera spells out specific steps your practice…
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Kiera is joined by Ted Osterer of Synergy Dental Partners to talk about the money field of dentistry in this moment of 2025, including tariffs, negotiating and raising fees, finding supplies, and more. Episode resources: Transcript: Kiera Dent…
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