It’s time to take a good look at your practice in the mirror: Are you assuming too much of your patients? Kiera shares an example of this at a Macy’s in Arizona where she was shipped from department to department without any helping hand. Don’t be like this Macy’s!
Stop assuming your patients know what a crown is, or a root canal, or insurance verification. Stop sending your patients around in circles because you’re not on the same page as your fellow team members! This episode will encourage you to focus in on perfecting the patient experience in your practice. The good news, 95% of the changes you can make are free!
By ensuring your patients are taken care of from start to finish, you’re showing the love and care they want to feel.
But wait! There’s more! Are you looking for other ways to make your patients feel like VIPs? Visit http://www.TheDentalATeam.com to discover the path to perfection.
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Kiera is joined by Dr. Christy Moore of Moore Smiles to talk about how Dr. Moore has maintained her passion for dentistry over the decades, including providing solid leadership for your team, keeping an amazing culture, and branching out to services…
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Kiera and Dana perform a practice autopsy mashup. In this episode, they specifically take a look at multi-location practices, and how to make all of them profitable instead of just one or two. Topics discussed include overhead, associates, marketing,…
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Tiff and Britt dive into the nitty-gritty details of turning all that CE energy you have into an implementable system in your practice. They give insight on establishing a point person, training the team, identifying patients, and more. Episode…
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Kiera shares a key secret from the most recent Dental A-Team Summit: common traits of highest-performing and happiest practices. Episode resources: Transcript Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera. And today I am so…
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