A listener recently wrote to the Dental A-Team podcast, curious about stopping the complaining among dental assistants. This is a VERY common problem in practices, and luckily, it’s pretty straight forward to fix.
Kiera shares ideas for self reflection as a leader (what standards are you tolerating to take hold in your business?), how to respond to a complaint, and communicating over confronting.
Being direct is scary, but it’s the most efficient form of communication in a practice like this. If you tolerate complaints, complaints will happen. This episode will help you tolerate only the best leadership standards.
Episode resources:
Listen to a related podcast: #232, Stop Tolerating Inefficiencies
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