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You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they’ve seen in practices that reduce backbiting and gossip among team members:
Be solution-oriented
Bring all parties together
Separate stories versus facts
By instilling these ideas you’re breeding a culture of honesty and effectiveness, and you’re remembering that at the end of the day, caring for your patients is the common goal for all.
More on Brittany:
I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams!
Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.
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