← Back to Podcasts

Episode : #639: Unruly Customer Service How To

Podcast Description

Kiera recently got back from a trip to Bali, where she had one of the best customer service experiences of her life, and she’s sharing how it can apply to dental practices in today’s episode.

It’s all about solving your patients’ needs before they even ask; it’s about proactively protecting teeth AND calming fears. It’s all about thinking of the small things.

Episode resources:

Reach out to Kiera

Subscribe to The Dental A-Team podcast

Become Dental A-Team Platinum!

Review the podcast

Recent Podcasts

Episode

#1,201: Let’s Talk Honestly About AI In Your Practice

Kiera is joined by Dr. Rania Saleh, founder of Oryx Dental Software, a dental practice management platform that will streamline your practice’s inner workings. The two talk about the journey of AI from when it first launched in dentistry to now, how AI can work in your practice as an accompaniment (not a replacement), the […]

Listen Now

Episode

#1,200: The Practice Growth Secret

This DAT podcast episode is a fan favorite! Danny with Swell is on the pod! In this episode, Kiera chats with Danny about Google reviews, Google reviews, Google reviews — a very necessary part of having a practice. Danny shares what practices can do to get their name out in front of potential patients; what […]

Listen Now

Episode

#1,199: How to Take Perio More Seriously For Your Patients (and Your Practice)

Perio does not get the attention it deserves. Tiff and Kristy discuss why periodontal health is such an underutilized area in dental practices, and give specific tips to bridge the gap through diagnosis, case acceptance, and follow-up — for everyone from your hygienists all the way to the front office. Episode resources: Subscribe to The […]

Listen Now

Episode

#1,198: Don’t Be Scared to Talk Finances With Your Patients!

Kiera and Kristy share tips on having financial conversations with patients, including the type of mindset to adopt so it’s not so intimidating, key language to use to get everyone on the same page, the power of a litmus test, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave […]

Listen Now