Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet– they can be turned around with one simple phrase that works like magic.
Through the three E’s and some magical verbiage, teams can eliminate cancellations. Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!
Why not try it out? Eliminating cancellations might help you and your patients have a brighter day! This is one of Mark and Kiera’s FAVORITE topics that works!!
Episode
Practice success doesn’t always equal personal life happiness. Kiera talks about the Yes Success Model, and how to align your business goals with your personal life goals, because they’re allowed to complement each other (and should, frankly). She asks probing questions that’ll get you thinking about alignment and finding the right motivating factors to keep […]
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It’s Kiera and Britt on the pod together, with listeners getting a live look into how the Dental A-Team is thinking about the year’s end — plus ideas as to what could be copied over to dental practices. There’s a large emphasis on cost estimates and budgeting, including knowing when to fine-tune production or start […]
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Dentistry is most important when a patient is in the practice. As soon as they leave, there are a million other parts of their life competing for priority. Tiff and Dana discuss how to talk about dental care with your patients so it doesn’t get lost under the heap of everything else. Episode resources: Subscribe […]
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Your key performance indicators do not have to be intimidating. In fact, with the correct frame of mind, they tell you exactly what’s going on in your practice! Kiera shares the smart way to utilize KPIs, including: Looking for patterns, not just numbers Finding the question in each KPI Understanding KPIs are team-wide, not just […]
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