Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet– they can be turned around with one simple phrase that works like magic.
Through the three E’s and some magical verbiage, teams can eliminate cancellations. Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!
Why not try it out? Eliminating cancellations might help you and your patients have a brighter day! This is one of Mark and Kiera’s FAVORITE topics that works!!
Episode
Did you know: Positive employees are 31% more productive and show higher sales and creativity? That’s why Kiera is talking all about positivity! She shares tips for how to encourage those higher cortisol levels among team members and patients. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review […]
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This one is for the billion-dollar assets of each practice: the doctor! Kiera is a pragmatic cheerleader, encouraging doctors to realize the asset they are. She touches on self evaluation, burnout, and building a practice that doesn’t require constant sacrifice. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a […]
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What are the most common reasons a dental practice reaches out to the Dental A-Team? In this episode, Tiff and Kristy discuss those woes of an office (systems, lack of team alignment, metrics, etc.) that lead doctors to ask for help, and how consultants can turn the sometimes-dreaded details and numbers into a story that […]
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Re-releasing a DAT listener favorite! Kiera is joined by Brad from Kleer to talk about the perks of membership plans over dental insurance, why a membership plan can create consistent revenue for your practice during uncertain times, and how to even start putting together such a plan. Kleer, by the way, helps roll out membership […]
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