Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet– they can be turned around with one simple phrase that works like magic.
Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!
Episode
Kiera is joined by DAT Consultant Dana Morsell to talk about common leadership pitfalls, and how you can overcome them. They discuss such points as: Thinking you have to make all the decisions Navigating a lack of creativity or problem-solving …
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Figuring out how to drink from the firehouse of the new year can be overwhelming. Tiff and Britt give suggestions on where to start your journey to improving your practice’s growth, or perfecting your scheduling, or addressing high cancellations —…
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“Humans want to move, and life gets in the way.” Those are the words of Laura, Kiera’s personal trainer, who’s the guest for this episode. Together, Kiera and Laura discuss overcoming the often quite sedentary life of dentistry professionals…
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Tiff and Dana start their first episode of the 2025 focused on getting the entire practice team on board with goals. This doesn’t mean just the numbers or just the patient experience, but all the pieces of the puzzle. Episode resources: …
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