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The Dental A Team Podcast with

Kiera Dent + Dr. Mark Costes

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048: Are you the bottleneck of your own life?

Jun 12, 2019

Join Kiera as she interviews Jackie Martinez, a native Texan who serves as the business guru and OM for her family of dentists. She has learned and navigated a way of leadership that implements business goals that labor results.

In this episode, Jackie discusses the importance of delegating tasks to other people. It can be hard when you are emotionally tied to certain tasks and overcoming the common thought that only you can do the job right. However, Jackie insists that those things are taking up the bulk of your time, and you can teach someone else to carry out the tasks without mistakes! It only takes patience, but will save you save in the long run.

Grab your notebook and be sure to evaluate yourself in Jackie’s experience. It’s time to level up!

Jackie has been part of the New Teeth Dental Solutions team for 22 years. She graduated from Texas A&M University with a bachelor of science degree in biomedical science. She has also been married for 20 years, and has 2...

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047: SPECIAL EVENT- Get it from the "To Do" List to the "Done" List

Jun 11, 2019

Dental A Team-- is your operations manual completed? Or is it like 99% of office where it's a great idea and you just can't seem to find the time to complete it? Or do you even know where to start?

In today's episode, Kiera walks you through, step-by-step, on how to complete your operations manual in 3 months. She also invites you to attend a LIVE EVENT with her and Dr. Mark Costes on June 13 in Scottsdale, AZ!

If your operations manual has been on your to do list and you are FINALLY ready to get it off the list and onto the DONE list, listen to this episode for all the know hows!

 

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046: Only $35 bucks!!!

Jun 06, 2019

Hey hygienists, are you passionate about Fluoride? If not, why? In this episode, Kiera dives into the importance of suggesting fluoride to your patients. She emphasizes that as a healthcare professional, it is not your job to determine if the patient wants or does not want something. It is your jobs to EDUCATE the patient. If you believe in the benefits of fluoride before you advise it to the patient, the patient will be more likely to accept the treatment. BE BOLD, BE HONEST, and LEARN FLUORIDE VERBIAGE!!! After all, it is the quickest dental treatment a patient can receive that will actively prevent caries. Who wouldn’t want that for only $35 bucks? Figure out how to overcome common mishaps hygienists face when discussing fluoride.

Want to learn more? Head on over to www.TheDentalATeam.com  Use Code HCPODCAST to unlock an amazing deal on our Hygiene Course that is full of more ideas just like this— created by hygienists for hygienists at any stage in...

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045: If you POSE, you must PROPOSE

Jun 05, 2019

In today's episode, Kiera is joined by a unique office manager, Ashley Keith. Ashley's husband is a dentist who owns a 20 op practice that has four dentists, 10 hygienists and a huge support team. Ashley doesn't have a dental background and comes from Corporate America with a degree in marketing-- and she is the OM running this show! She comes with some different angles that we are excited to share on the DAT podcast with you today!

In the episode, you'll learn answers to:

  • Do you have formal or informal training processes that people can follow?
  • Do you seek to understand?
  • What is your team's "and" skill?
  • Is your office clear on the rules of the game of your office for maximum efficiency?
  • Do you use the model pose and propose?

Ashley is a wealth of experience and knowledge of some solid nuggets that you can implement today! Be sure to catch this episode to think differently, expand your mind, and create efficiencies with ease while being entertained throughout the episode.

Want to...

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044: Appreciation- The Lost Art

Jun 04, 2019

Kiera Dent hosts an awesome episode with Trish Primeau, an office manager that has created a “love to work” environment. Trish and Kiera discuss how genuine appreciation for others hard work will craft a bond between the office staff that is so important in maintaining morale. In this raw episode, Trish admits that even when morale is high, important duties can still slip through the cracks. She explains how it is always a challenge to put the important over the urgent, but when she does, she notices that her staff will focus more on the important as well. Systematization is hard, but important! Put a plan in play. Appreciation is vital to any successful office. 

Want to learn more? Head on over to www.TheDentalATeam.com 

 

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043: Consistency Gets Results- What Results are You Getting Consistently?

May 30, 2019

People need time to get their work accomplished, but sometimes it is so hard to focus on the important when the urgent is looming! Kiera reminds us that you don’t have to do a lot to get results, but you have to be consistent with your time.  Give your team an hour to two hours once a week to do what needs to be done. By making a list of what is urgent vs. important at your weekly meetings, your team can utilize their one hour to accomplish the important tasks that need to be done. Remember: CONSISTENCY GETS RESULTS! You might not see the effects immediately; however, just like workouts, when done consistently over time, the results are powerful.

Want to learn more? Head on over to www.TheDentalATeam.com

 

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042 : Steps to Getting 85% Fluoride Acceptance

May 29, 2019

Fluoride is the KEY and KING to prevent decay-- and a great way to increase hygiene profitability. Solid wins for everyone! So why not implement its power with your patients? Many patients would gladly partake in fluoride, but don’t understand its benefits. As healthcare providers, our job is to inform the patients of items that can be of benefit to them.

In this episode, Kiera reminds you to:

  • Talk about the benefits of fluoride with patients
  • Educate them
  • Keep fluoride on your tray
  • Tell the patient it is a cheap 35 dollars to prevent cavities

DON’T BE SCARED, but BE PROACTIVE in your approach. Your patients will appreciate your honest and thorough care!

 Want to learn more? Head on over to www.TheDentalATeam.com 

 

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041: The Blaze of Smoke

May 28, 2019

Ever have days when defeat is more a part of your life than success? Kiera discusses a time in her life when she felt the same way. There are days when you will feel like you don’t have potential, when you feel like a failure, and when the brick wall is just too high to climb. In this episode, Kiera reminds you that you are your own worst critic, but you are worth investing in-SO INVEST IN YOURSELF! The times when you feel you have been burnt to a crisp are the exact places where new growth and new identities can be formed.

 Want to learn more? Head on over to www.TheDentalATeam.com   

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040: MONDAY MORNING MASH-UP The 5 Minute New Patient Phone Call

May 23, 2019

New patient calls don’t have to be a hassle. Kiera welcomes back favorite guest, Donna Dinette, one of the Kiera's Dental Consulting Travel Consultants who is a wizard at getting new patients into your schedule within 5 minutes. Donna has figured this out and has great success and results in this proven method. New patients calls can be extremely short, yet still productive.

In this episode, Donna and Kiera emphasize an actual protocol, with a live role-play style example, so you and your team are prepped for success!

Are you ready to stop having lengthy new patient calls that do not schedule? This is the podcast for you!

As always-- if you are loving this podcast, please SHARE with your friends and offices that could benefit and become part of our Dental A-Team family!  www.TheDentalATeam.com

 

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039: TELL, SHOW, DO

May 22, 2019

Kiera welcomes Paige Benjamin back to discuss perio patients and appointments. Paige emphasizes the need for probing every appointment as well as updating the perio chart. By measuring pocket depths and bleeding on probing for every appointment, you can not only get a better idea of the patient’s oral hygiene, but also come to a better diagnosis. But what about the difficult diagnosis? It isn’t always easy to tell someone they have periodontitis. By following these steps given by Paige and Kiera, that tough conversation can be easier.

  • Calibrate diagnoses with dentist before appointment
  • Give oral hygiene instruction by TELLING THEM, SHOWING THEM, and LETTING THEM SHOW YOU
  • Realize that the tough conversation is not now, but later when there is no hope for your patient’s teeth.
  • By not informing them, you are neglecting proper patient care

Not all of your patients will want to accept treatment right away so give them time, but continue to always be HONEST, CONFIDENT,...

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