011: Facing your Fears
Are you letting your fear of rejection or failure keep you from LEVELING UP? Kiera talks about how fear is a powerful motivator and when overcome, can lead to success and happiness. In this episode, Kiera gives helpful tips to dentists, officer managers, and dental assistants on how to NOT LET YOUR FEAR TAKE OVER YOU, BUT YOU TAKE OVER YOUR FEAR!!!
010: Words Create Worlds- What's your Communication Creating
In this very first “CarCast” episode, Kiera welcomes her traveling consultant colleague, Tiffanie Trader. Tiffanie is a master with teams and how to build relationships through solid communication tactics.
Tiffanie and Kiera discuss how communication is beneficial for team engagement, but absolutely necessary for successful production. Tiffanie sheds light on communication tactics, how it makes a practice run smoother, and how “having the hard conversation” can be positive! When a team member’s production or work quality is not where it needs to be, the conversation doesn’t have to be difficult.
Get your notepad ready, this is an action-packed episode we know you’re going to love!
009: Management- Is your team in good hands?
In this short episode, Kiera and Mark jump right into what makes a valuable office manager. Mark explains how the manager should be trusted to fulfill all of their job duties, but also not to be afraid to think of 3-5 practical solutions for problems that arise. Also, Dentists should EMPOWER their teams creative abilities. This not only allows the dentist to delegate decisions of the office, but permits the management team to feel safe enough to fail successfully.
008: Keeping a Schedule, Keeps you Proactive!
Do you feel like you aren’t maximizing your day? Is there a lot of wasted time you could be utilizing? Join Mark and Kiera this week as they discus how scheduling is an important part of maximizing practice time. Having such busy schedules themselves, they know the benefits of working when they are most effective.
In this episode, Mark and Kiera point out useful tips on how to start this process. First, you must schedule around the doctor’s preferences so the dentist is alert and effective in his/her treatment. Second, Mark and Kiera use the “TEN-MINUTE INCREMENT” technique in order to observe:
- What procedure is needed for that day?
- How long the procedure will take the dentist to perform?
- How long is the assistant needed for that procedure?
- Is the dentist’s and assistant’s time being used effectively?
- Is their time wasted during and in between appointments?
By tabulating the procedure in ten-minute increments and denoting the doctor’s time...
007: Two perspectives, One Goal
Dr. Mark Costes and Kiera Dent join forces in The Dental A Team podcast to explain how TWO PERSPECTIVES of dentistry are BENEFICIAL for the entire profession of dentistry. This podcast provides a platform for both the dentists and team members in order to bring their two perspectives together. They discuss how you need the perspective from each in order to grow not only into an efficient business, but an effective team.
As Mark elaborates from the dentist perspective and Kiera from the team perspective, they speak with humility from their own experiences and how they don’t just understand you, but they are you! Learning from their own mistakes and growing together, they both have one overarching is goal: to give birth to the most EFFICIENT, EFFECTIVE, AND SIMPLE practices across the nation. This can best be accomplished when the team and the dentists COMBINE and UNITE!
Tune in weekly to join the team and you will see your practice flourish!
005: Talking Money- Part 1
Mark and Kiera have a podcast today going out to TREATMENT COORDINATORS! But, if you aren’t a treatment coordinator, this is still an episode for you. They want to help you get comfortable in the uncomfortable-- conversations, talking money, approaching your boss, etc. This is an action-packed episode with lots to soak in.
This podcast will discuss:
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WHY it’s hard to talk money
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Some of the common concerns that treatment coordinators face
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Actionable ways to overcome
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PLUS- role play a scenario of a potential, but common conversation, between doctors and team members
This is just Part 1 with so many tangible tips they know you are going to LOVE!
006: Talking Money- Part 2
On this episode, Mark and Kiera wrap up their “Getting Comfortable in the Uncomfortable Podcast” on Part II today. They want you to really understand that talking money is just that-- and NOTHING more! As teams, this can be one of the biggest mental hurdles that can be easily overcome.
Actionable items you can look for in this episode:
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Assume the yes-- this will impact your case acceptance with a simple mindset shift
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Put the emphasis on the treatment
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The art of silence
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Creating a solution to a problem that DOES exist!
Mark and Kiera role play how to present treatment plans and common objectives that are real life!
Join us today and see how you can make your life easier and simpler with a few mindset changes.
Don’t Break Up With Me- Controlling Cancellations
Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet-- they can be turned around with one simple phrase that works like magic.
Through the three E’s and some magical verbiage, teams can eliminate cancellations. Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!
Why not try it out? Eliminating cancellations might help you and your patients have a brighter day! This is one of Mark and Kiera’s FAVORITE topics that works!!
The GOAT- Same Day Treatment Tidbits
On the show today, Mark and Kiera talk about something that can grow a practice and make work even more fun- SAME DAY TREATMENT. They do a deep-dive into some common concerns teams have and explain how you and your team can be the GOAT-- listen in to learn what that stands for-- and help even more patients receive VIP care!
You can count on learning proven methods of how to add same day treatment from the doctor’s perspective and the team member’s perspective. This is a game changer that they know you will love!
Episode 1: Welcome to the Dental A Team Podcast!
Today, Mark and Kiera go, in-depth, on how Kiera refuses to be the girl who gets broken up with when it comes to cancellations. Cancellations are the BANE of the front office’s existence and can really throw a negative curve into your day. And yet-- they can be turned around with one simple phrase that works like magic.
Mark and Kiera discuss common reasons teams might shy away from this verbiage all while giving ways for teams to implement this TODAY!
Do you have an Operations Manual for your Dental Practice?
Many Dentist's have an Operations Manual that is outdated, inaccurate and/or are running their practice without one all together. Check out our pre-done operations manual. Full customization available!
Are you an office manager?
We know and understand how difficult it can be to create a stronger team, reach goals, and keep an office running. During this 6 week course you will get training videos, quizzes, coaching, forms, and ideas for implementation in your own office!
Do you need to improve your phone & scheduling skills?
The scheduling training will exceed the expectations of both patient and team member. You will learn how to engineer your practices' schedule to have a consistent pace with goal-oriented patient care. Become an expert at scheduling, production, and patient care time.
Are you a Treatment Coordinator?
Gain the skills to properly complete a written treatment plan based on the Doctor's dental recommendation. This course will teach you how to properly present a treatment plan to a patient in a confident & caring way, tools for troubleshooting treatment plans, talking money, & properly treating patients with a VIP mindset!
Do you need 1-on-1 Coaching Calls?
Kiera Dent, Tiffanie Trader, and the entire Dental A-Team have proven time and time again that the accountability of having a consultant keeps you on track, and helps drive real results in your office!
In-Office Consulting with Kiera and Tiffanie
Kiera and Tiffanie provide hands-on training all over the world! With over 15 years of experience, Kiera and Tiffanie will teach you the ins and outs to move you and your team forward. Take your practice to the next level, get started today!
Podcast Topics Suggestions
Have a topic in mind that you want to hear on the podcast? Let us know! We're open to suggestions and would love to help!