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In Kiera’s time as a coach and mentor and guiding hand in the dental world, she’s found that a lot of the people she looks up to are big into reading. So she started to get into it and currently has a goal to read two books each month. In this episode, she’s sharing with you some past, present, and future books that fueled/will fuel her fire. Ladies and gentlemen, presenting … Kiera’s book club recommendations:

• Girl, Wash Your Face (Rachel Hollis)
• Girl, Stop Apologizing (Rachel Hollis)
• The Go-Giver: A Little Story About a Powerful Business Idea (Bob Burg)
• * Can’t Hurt Me: Master Your Mind and Defy the Odds (David Goggins)
• * As a Man Thinketh (James Allen)
• * The Untethered Soul: The Journey Beyond Yourself (Michael A. Singer)
• * Deep Work: Rules for Focused Success in a Distracted World (Cal Newport)
• Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex (Aubrey Marcus)
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Kiera’s back from a 10-day trip and she has some awesome takeaways. First, it turns out Kiera is not immune to jetlag (bummer). But on a more serious note, those 10 days away were 10 days without a phone and 10 days without touching base with her team. Normally panic-inducing, Kiera found out that she wants to ultimately be an owner, not an operator of her businesses.

This episode talks excelling as a leader not just personally, but as a team. Other takeaways include:

• Giving yourself 30 minutes a week (eventually 30 minutes per day) to just sit and think about your work, your life, etc.
• Finding a way to push inconveniences onto your team so they can grow and excel. Find the breaks in your system and fix them.

Thanks for tuning in to another Dental A-Team episode! Make sure you check out any you’ve missed or want to hear again at www.TheDentalATeam.com!

Kiera is fresh off a visit from a multi-practice, and she’s giving a quick autopsy. This practice currently has 5 doctor operatories, 6 hygiene operatories, two satellite locations, and is about to bring on another. Oh, and they’re planning to expand their current location to a 19-operatory practice. Whew!

Some of the topics addressed in their quarterly meeting were…

• A lack of focus on the flagship practice
• Establishing co-leads
• Becoming idea-generating machines
• Defining your flagship’s 1-, 3-, and 10-year goals

This multi-practice had its best two months EVER during quarter 3, but in order to keep momentum, they have to keep pushing the envelope. What can you implement from this episode? What is your battle plan? This episode will help you become that A-Team practice.

Other helpful episodes full of tricks of the trade are over at www.TheDentalATeam.com!

Ashley Keith is back for part 2 of her case study! (Missed part 1? Check out episode 87, Case Study: Untangling the Ball of Yarn.) After discussing building processes around positions, not people, Ashley moves on to developing 5-star experiences for both patients and team members. An example from her office: The team is stressed over prioritization of answering phones versus greeting live patients. Ashley’s solution? Move the phones with incoming calls to a back room!

In this episode, Ashley talks with Kiera about whether or not the idea worked, and how she utilized her tenured team during the transition.

Other talking points include getting some quick wins for your team after making a change, creating a “parking lot” list, and having team members fill in what’s missing for their positions.

Ashley Keith works as office manager for Keith + Associates Dentistry in the Kansas City Metro Area. Prior to her current position, she received a degree in marketing from...

Friend and Ryan, two dental students at the University of Kentucky, are curious about what they should know about billing! Kiera happily obliges, and in this episode, walks the two through how billing starts, where billing ends, and where the dentist should be attuned. Their conversation includes credentialing an office, maxing out insurance, and the best way to fill out narrative forms. Billing is a BEAST, but it’s totally helpful to understand as a dentist.

And don’t forget, the Dental A-Team has an entire billing course that explains the nitty-gritty in detail. Check it out over at www.TheDentalATeam.com!

Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists happy and vice versa (hint: Doctors, if your team is disappointing you, it might be on you!); why doctors benefit from having a coach; and finding that perfect employee.

Kiera and Dr. Dorfman are also speaking at Voices of Dentistry in January 2020 — hear a sneak peek of their topics at this big event (which Kiera used to be a total fangirl at, by the way).

Remember, the Dental A-Team podcast is a FREE way to get your teams and doctors in the best ownership mindset, so make sure you’re staying up-to-date on all episodes, which can be found at www.TheDentalATeam.com.

This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City about his four-year-old start-up practice, Royal Oak Family Dental. The two discuss the strides Dr. Flesher has made with…

• His office’s rotating schedule (hellooooo, three days off each week!)
• Assisted hygiene and a 10-30-20 practice
• Getting past the idea of being less busy and more productive
• His hygienist checklist
• Bonusing and membership plans
• An automated system to build the doctor-patient relationship (promo code for a discount here!)

A second conversation with Dr. Fisher will be coming soon, so stay tuned for more goodness! In the meantime, head over to www.TheDentalATeam.com.

Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute. Those present were from all sorts of roles — dental assistants, treatment coordinators, schedulers, office managers, etc. — and Kiera had them write down the following:

• Dental practice’s core values
• One-, three-, and ten-year goals
• 10-15 minutes of brainstorming to meet those goals
• Graph of impact

Ultimately, you’re able to see what ideas are HIGH impact and LOW cost to meet your practice’s ultimate goals. It’s a pretty nifty magic trick, huh? Give this episode a listen to learn more, then head to www.TheDentalATeam.com to discover all sorts of trainings, events, and more podcast episodes.

Listening to the Dental A-Team Podcast is good. Very, very good.

Attending a live DAT event is even better!

Kiera and Tiffanie hosted their phone skills and scheduling event in Indiana, and shared the following tidbits with the group:

1. What it means to LEVEL UP! Whether you’re high energy or “cool as a sunset,” make sure you’re in your peak state when talking with clients.
2. Mark Costes' 3 E’s: Empathy, energy, and edification.
3. Don’t get stuck in patterns! Try mystery calls into your office and record the samples (Kiera uses Zoom; other options include the Weave phone system and Patient Prism for new patient-reviewed phone calls). Then learn from them.
4. Master scheduling with high productivity periods first thing in the morning and right after lunch.

Interested in more information about what went down at the event? Email hello@thedentalateam.com with questions or just to say hello! We love our fans!

Upcoming live events include:

November 7 in...

Quarter 3 of 2019 wasn’t great for Kiera. Why? She lost track of her intentions-- she was distracted and focused on majoring in minor things. Intentions are those big goals — becoming a better leader, taking more ownership in your practice, etc. — that you set and stick to to have a better life.

In this episode, Kiera challenges YOU to write down three intentions today to finish off 2019 strong. If we don’t set intentions and just go through life day-to-day, we lose track of where we want to go in life.

And if your intentions involve being a better part of your dental practice, check out The Dental A-Team training videos and use code “podcast” for a sweet deal.