If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
Kiera is joined by Amol Nirgudkar, founder and CEO of Patient Prism — a software service that helps monitor and manage how front office staff handles incoming calls. Amol shares his journey to create the company, the success he’s had with the 800+ practices using Patient Prism countrywide, and how practices can best learn from each new call that comes in.The two also talk about why and how it’s important to get team buy-in with this type of service. Dental A-Team listeners can get 50% off Patient Prism for 90 days! Stick around to the end of the episode to learn how. And if you’re interested in learning more, visit www.PatientPrism.com!
Kiera is the breath of fresh air you need in this chaotic world! Settle down with her in this episode as she talks you through ways you and your office can thrive during the coronavirus pandemic. First, she shares four tips for getting through a crisis:
Clear your head and calm the chaos
List long-term versus short-term goals
Create an action plan with deadlines
THEN it’s time to listen as Kiera divulges a ton of ways your office can be productive during the slow moments. Strategize with your team. Strategize with The Dental A-Team- Kiera is giving away all products for 20% off along with a FREE coaching call on any bought product on our website right now! This is how we can best support you with:
Today’s a dicey topic! Kiera shares her take-aways from a recent book she read, The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni, and how they can apply to your team. When your team is functioning, your practice progresses like a well-oiled machine. Then teams are lacking the five tools below, they’re welcoming in dysfunction. The five tools:
Kiera then walks through examples of how that dysfunction actually looks in an office, and how to address and fix the problem. This episode will inspire you to take action TODAY to build a functional team.
Another episode worth listening to is #148: Step-by-Step to Having Uncomfortable Conversations.
In this sunshine-filled episode, Kiera is joined by Doctor Brielle Renz and the two talk about how the best patient rapport and office culture come about. Dr. Renz encourages listeners to be who you are as a person, and meet your patients where they are — use compliments and positive reinforcement to brighten people’s day while still effectively diagnosing. Establishing the best team culture means genuinely caring about people. Dr. Renz also gives guidance on how to keep your passion going.
For more episodes from folks who do what they love and love what they do in the world of dentistry, visit www.TheDentalATeam.com.
Dr. Maxwell Johnson out of Tucson, Arizona joins Kiera to talk about leadership and accountability (something that Dr. Johnson admits to having struggled with). The two chat about Kiera’s last in-office visit, what was implemented, and how the team aligned behind a single theme to work on: accountability. As a leader, you are actually doing your team a disservice if you’re not giving direction and holding people to their commitments. A few takeaways Dr. Johnson and his team have implemented to drastically improve their culture since quarter four of 2019:
Implemented WhatsApp (or another office chat service)
Improved checklist efficiency
Installed white board for in-office team notes
Filmed morning huddles
Your office should be a place of accountability led by someone who’s willing to constantly improve and be better. Interested in having someone from The Dental A-Team come and show you how your office specifically can be the best it can be? Email us at ...
Zak Allmand with Apex Payment Solutions joins Kiera in this episode to talk about how the best merchant services can save you tons of money! First, the two dive into what merchant services even means, then they discuss innovative ways to keep your business current with the digital times, and they finally finish up with how Apex is geared to help out dental practices specifically (think saving $150 per month and having 42% overhead!)
Doctor Erin Elliot, DDS sits down with Kiera to talk about what growth in dentistry looks like, specifically her passion for sleep apnea. She shares her tips and tricks on how to educate patients about their diagnoses, while overcoming their defensive cost objections. It’s all about finding people’s pain points, their motivators, and learning to speak with them. Remember to open up your opportunities for a "yes"!
Learn more ways to better connect with your patients at www.TheDentalATeam.com.
Holy cow, we’ve been doing this for an entire year! And what a year it’s been. Thanks to all of YOU for listening to us as we go through the ins and outs of being involved in a dental practice. In this celebratory episode, Kiera encourages you, our dear listeners, to take an inventory of your lives and make a 1% change to help you become the best version of yourself. Kiera will also walk you through a quick S.W.O.T. analysis on what success means and how this will look for you.
Stay wonderful, DAT fam. We love you!
Jennifer Abshier is back to perfect what it actually means to say no! So often we build an identity around always saying yes to everything, to embrace the busyness of our lives. Kiera and Jennifer talk through the benefits of saying no, including…
Learning to not respond immediately
And pre-planning your schedule
To be as efficient as possible means practicing saying no! With both your professional and personal life, get to know your role and what will successfully move the ball forward. The art of saying no puts you in the zone of less busy-work with better results. Listen to this episode to learn how to declutter those yeses in your life!
Check out Jennifer’s previous episode: 129: Becoming a Chief Delegator.