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The Dental A Team Podcast with

Kiera Dent + Dr. Mark Costes

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105: Onboarding: Welcoming the New Kid on the Block

Oct 17, 2019

Facebook fans, we hear you! Today’s topic comes via a Facebook message Kiera got: “Could you please do a podcast on onboarding employees?” Yes! Onboarding new hires can be very tricky, but Kiera has very effective steps you can follow TODAY to smooth out the bumps.

To small offices and big offices alike, this episode includes…

  • How to have an awesome hiring process
  • How to put training plans in place
  • How to re-credential your employees
  • How to hold people accountable

The Dental A-Team has a kick-butt training program, which can be yours and get you results! Email us at [email protected] for training plan samples! Learn to work smarter, not harder with The Dental A-Team!

 

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104: How to OVERCOME your “Doctor Type” and Improve Patient Care (Part Two)

Oct 16, 2019

In the last episode, #103, Kiera talked about different types of doctor tendencies: over-educators, over/under-diagnosers, fear-drivers, etc. Now it’s time to overcome those natural inclinations:

Examples include:

  • The Over-Educator: Simplify your conversations.
  • The Over-Diagnoser: Ask yourself, would I give this diagnosis to myself? My mom? My spouse?
  • The Under-Diagnoser: Don’t keep following the same methods and getting the same results. Do what’s best for your patient long-term.
  • The Fear-Driver: Don’t overcompensate!
  • The Cost-Prohibitor/Insurance Lover: Drop the insurance verbiage in your conversations with patients.
  • The People-Pleaser: Guide them based on your own experience.

Need more tips and tricks on ridding yourself of these negative tendencies? Give us a holler at [email protected].  

 

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103: Is your “Doctor Type” Costing You? (Part One)

Oct 15, 2019

Kiera breaks down the different types of doctors! We’ve gotten this request of how can we tell our doctors when they are educating too much and talking patients out of treatment? Or how do we tell them they aren’t diagnosing and the patient would say yes? Grab your pen and paper and take the test to see WHO you are! TCs, OMs, all positions— this is for you too! Knowledge is power when used appropriately.

  • The Over-Educator
  • The Over-Diagnoser
  • The Under-Diagnoser
  • The Cost-Prohibitor/Insurance Lover
  • The People-Pleaser

Classify yourself in this episode, then tune in to the next episode about how to overcome these tendencies! Having trouble figuring out where you fall? Ask a team member. Keep an eye out for future episodes at www.TheDentalATeam.com!

 

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102: Don’t Cater to the World; Cater to Your Ideal Patient

Oct 10, 2019

Are you taking in a lot of new patients, but losing just as many? Kiera worked with some New Jersey offices recently on defining their avatars (or ideal patients). Who is your ideal patient? What does he/she look like? Like to do? Like to spend money on? Lifestyle choices? It’s time to create the type of person you want coming into your office — that will make marketing to the right person a lot easier.

Is your avatar Madison? Who enjoys spending time on social media and drinking coffee?

Charlie? Who doesn’t know or care what the heck Instagram is, but could certainly be looking for implant opportunities?

Or Izzy, the cool hipster who’s involved in yoga and spends time at coffee shops?

Your first assignment is to gather as a team and figure out your office’s avatar (and if you have multiple locations, they very likely may have different ones). List his/her pain points and find ways your office can adapt to address those points. Parking an issue? Rent...

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101: Upcoming Live Events: Magic That Reaches Your Core

Oct 09, 2019

The best dental duo out there is back! Mark and Kiera have a ton of great tidbits to share during this episode, including Kiera’s recent experience at a Tony Robbins event, how a couple words can totally change your success rate of hiring, and all the awesome events happening this fall!

  • Women Dentists Connect, October 11-12 in Scottsdale, Arizona. Such topics as work-life balance, mannerisms, asking questions will be discussed + powerhouse speakers (including Mark!).
  • Case Acceptance Event, November 7 in Scottsdale, Arizona. Learn how to improve your case acceptance and scheduling in your office.
  • Mastermind Meeting, November 8-9 in Scottsdale, Arizona. Elite members only! Become one today.

Just as there’s a difference between listening to your favorite singer and seeing him/her live in concert, these live events provide spaces for synergy and support. Sign up today, and continue to follow along with us as we maximize being part of The Dental A-Team!  

 

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100: CELEBRATE! We hit 100 podcasts on the Dental A-Team!

Oct 08, 2019

We did it! We made it to 100! Thanks to everyone who’s ever listened to this podcast, for showing us that you’re here and you’re listening and you’re part of our A-Team. Kiera loves this podcast family! You inspire her to be better, give more, do more and be more! She thanks all of you for being part of HER Dental A- Team Family!

This episode is all about inspiration. Kiera’s mission is to positively impact the world of dentistry, and she works hard at that every day. What about you? What have you learned by listening to this podcast? Are you actually implementing these ideas in your everyday lives?

For the 100th episode, learn to become a better version of yourself. Realize that you can listen to the podcast and talk about these changes, but unless you’re actually trying to change, you can’t influence nor inspire others.

So get crackin’! Missed any of the episodes between 1 and 100? They’re all over at www.TheDentalATeam.com.

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099: Be Aggressive, B-E Aggressive- Credit Cards on File for AR

Oct 03, 2019

Today’s tactical practical is going to help tackle the billing beast that so often looms over your shoulder. That’s right, Kiera’s talking collections and getting credit cards on file!

Airlines do it. Hotels do it. Spas do it. Why not dentists? It’s 2019, and it’s time to keep your patients’ cards on file. Feel weird about it? Kiera shares what one of her practices is doing, and it’s so not weird. Other tips and tricks mentioned in this episode:

Run your AR (aging report) constantly, ideally every single week.

Run procedures not attached to claims, pending claims, and your claims history report. Keep an eye out for rejected claims and make sure you’re not losing money for silly reasons.

Again, get credit cards on file! Have a form on file and perfect that post-visit request to keep the patient’s card information.

Get an online payment portal! One reason people don’t pay on time is they’re busy during the hours your...

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098: Two Things to Make You an Effective Leader with Dr. Mark Costes

Oct 02, 2019

Kiera + Mark = Magic!

The two catch up over common struggles they’ve seen in the offices they work with, the patterns and themes they’ve helped solve over and over again. Your dental practice’s problems often lie within culture, operational systemization, or overhead/cashflow control. Good leadership encompasses these three areas, and to be the most effective leader possible, you need to do two things:

  1. Set crystal clear expectations for the people who work for/with you
  2. Hold them accountable

That doesn’t mean micromanaging. That means attaching yourself to the result, not the process.

It’s time to realize that you’re in the same race as everyone else, and that means there’s an answer and solution for every situation. Let The Dental A-Team help you find those solutions at www.TheDentalATeam.com.

 

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097: Personal Assistants Make Your Life Easier, Really, Really-- Diving Deeper Into This Topic

Oct 01, 2019

Okay, you’ve listened to episode 69, Time Suck? Time Suck? Let’s Talk Personal Assistants, and you now know you want/need a personal assistant. But what do you actually have them do now that they’re there!? We had a DAT listener reach out and ask that we dive EVEN DEEPER on this topic. You asked and Kiera delivers.

Kiera has a ~ton~ of ideas on the possibilities for a personal assistant:

  • Travel. Booking flights, hotels, rental cars.
  • Create. New patient forms. Doctor forms. Even your operations manual — have them do the legwork you don’t have time to do.
  • Check-off. Even menial tasks like setting hair appointments, massage appointments, doctor appointments. Heck, even getting your car detailed.
  • So much more. Listen to this episode for a full list of ideas!

Remember, personal assistants are there to make your life easier, so LET THEM. Kiera’s biggest advice: Meet every Monday with your assistant, list out what you need done for the week...

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096: Do You Dominate Your Down-Time Or Does It Dominate YOU?

Sep 26, 2019

Everybody has them — those 30 minutes or 60 minutes here and there where things are sloooooow. What is your dental practice supposed to do during September (or Suck-tember) when it’s the slowest time of the year for practices across the nation? Well, how ‘bout a go-to to-do list on your phone or in the back office of all the things you’d like to tackle during the slow days?

Kiera’s here with a bunch of great ideas, including:

  • Role play (new patient phone calls, cancellations, perfect hand-offs, etc.)
  • Flipping rooms relay races
  • Note-taking contests
  • Phone call challenge, and much, much more!

There’s always a place for productivity. Take these tips and figure out ways to impact your business for the better, even during down-time.

For more tips and episodes with Kiera, visit www.TheDentalATeam.com 

 

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