Tune-In to the Dental A-Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


113: Accountability is Easier Than You Think!

Nov 06, 2019

Behind the Smiles’s Dr. Gina Dorfman talks with Kiera about a whole bunch of great topics in this episode, including teams keeping dentists happy and vice versa (hint: Doctors, if your team is disappointing you, it might be on you!); why doctors benefit from having a coach; and finding that perfect employee.

Kiera and Dr. Dorfman are also speaking at Voices of Dentistry in January 2020 — hear a sneak peek of their topics at this big event (which Kiera used to be a total fangirl at, by the way).

Remember, the Dental A-Team podcast is a FREE way to get your teams and doctors in the best ownership mindset, so make sure you’re staying up-to-date on all episodes, which can be found at www.TheDentalATeam.com.


Continue Reading...

112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails

Nov 05, 2019

This episode is overflowing with valuable information, tricks of the trade, and inspiring ideas! Kiera chats with Dr. Deren Flesher out of Oklahoma City about his four-year-old start-up practice, Royal Oak Family Dental. The two discuss the strides Dr. Flesher has made with…

  • His office’s rotating schedule (hellooooo, three days off each week!)
  • Assisted hygiene and a 10-30-20 practice
  • Getting past the idea of being less busy and more productive
  • His hygienist checklist
  • Bonusing and membership plans
  • An automated system to build the doctor-patient relationship (promo code for a discount here!)

A second conversation with Dr. Fisher will be coming soon, so stay tuned for more goodness! In the meantime, head over to www.TheDentalATeam.com.


Continue Reading...

111: High Impact, Low Cost- Are You Aiming Right?

Oct 31, 2019

Quarterly meetings are one of Kiera’s favorite things! In this quick episode, she shares an exercise she did with the elite Mastermind group of the Dental Success Institute. Those present were from all sorts of roles — dental assistants, treatment coordinators, schedulers, office managers, etc. — and Kiera had them write down the following:

  • Dental practice’s core values
  • One-, three-, and ten-year goals
  • 10-15 minutes of brainstorming to meet those goals
  • Graph of impact

Ultimately, you’re able to see what ideas are HIGH impact and LOW cost to meet your practice’s ultimate goals. It’s a pretty nifty magic trick, huh? Give this episode a listen to learn more, then head to www.TheDentalATeam.com to discover all sorts of trainings, events, and more podcast episodes.


Continue Reading...

110: The Power of Proximity

Oct 30, 2019

Listening to the Dental A-Team Podcast is good. Very, very good.

Attending a live DAT event is even better!

Kiera and Tiffanie hosted their phone skills and scheduling event in Indiana, and shared the following tidbits with the group:

  1. What it means to LEVEL UP! Whether you’re high energy or “cool as a sunset,” make sure you’re in your peak state when talking with clients.
  2. Mark Costes' 3 E’s: Empathy, energy, and edification.
  3. Don’t get stuck in patterns! Try mystery calls into your office and record the samples (Kiera uses Zoom; other options include the Weave phone system and Patient Prism for new patient-reviewed phone calls). Then learn from them.
  4. Master scheduling with high productivity periods first thing in the morning and right after lunch.

Interested in more information about what went down at the event? Email hello@thedentalateam.com with questions or just to say hello! We love our fans!

Upcoming live events include:

November 7 in...

Continue Reading...

109: Are You Intentional or Distractional?

Oct 29, 2019

Quarter 3 of 2019 wasn’t great for Kiera. Why? She lost track of her intentions-- she was distracted and focused on majoring in minor things. Intentions are those big goals — becoming a better leader, taking more ownership in your practice, etc. — that you set and stick to to have a better life.

In this episode, Kiera challenges YOU to write down three intentions today to finish off 2019 strong. If we don’t set intentions and just go through life day-to-day, we lose track of where we want to go in life.

And if your intentions involve being a better part of your dental practice, check out The Dental A-Team training videos and use code “podcast” for a sweet deal.


Continue Reading...

108: Become a WORD NINJA!

Oct 24, 2019

This is ~the episode~ to listen to! Kiera shares a sneak peek into her world of words to use/not use when it comes to talking with patients. Utilizing the right words creates a world of yesses instead of nos! Some examples of phrases NOT to use:

  • “Would you like to get scheduled for that?”
  • “I can try...” or “Sure.”
  • “But…”
  • “Sorry, we’re out of network” or “No, we don’t take that.”
  • “What time do you want to come in?” or “When would you like to schedule this?”
  • “We require 48-hour notice for cancellations.”

What SHOULD you say? Kiera talks about the right words to use. Want an entire sheet of yes/no words? Email us at hello@thedentalateam.com! Other episodes to listen to with The Dental A-Team is episode #3, Don’t Break Up With Me - Controlling Cancellations. 


Continue Reading...

107: Dear Future Practice Owner— This One’s for You!

Oct 23, 2019

In this episode, Kiera shares her wisdom with Danielle and Friend, two dental students out of Kentucky who have a lot of great questions that need answering! Some of the topics discussed today...

  • How can a dental student understand other positions in the office?
  • What other dentistry topics should physician students look at aside from clinical?
  • What are good Key Performance Indicators (KPIs) you should have when first starting out?
  • Best ways to go about creating efficiency in an office you’re new to?

One of the most exciting points Kiera shares is her plan to develop a Dental A-Team training for students to rotate through all dentistry positions. That way, dental students can really receive a comprehensive view of an office before they head into the thick of it.

Look out for other great conversations like this one at www.TheDentalATeam.com!


Continue Reading...

106: How to Win at Life

Oct 22, 2019

This inspirational episode is one you’ll want to have on repeat. Kiera teams up with Cheryl Cornelius out of San Antonio, Texas to talk about peeling away the barriers in your life. Cheryl and her husband paid off ~$830,000 debt (while parenting 8 children!!) by focusing in on what kind of life they wanted. Now, they enjoy an empowered life and Cheryl often shares their experience with dental students and dental graduates around the country.

Both Kiera and Cheryl encourage putting one foot in front of the other and climbing your mountain. What is your barrier — debt? Patients? Your business? Personal concerns? Something else? Take time today, 5 minutes even, and write down three things you want to change, and steps you can take to make that change.

Does that include becoming part of The Dental A-Team? Good. Start today at www.TheDentalATeam.com.


Continue Reading...

105: Onboarding: Welcoming the New Kid on the Block

Oct 17, 2019

Facebook fans, we hear you! Today’s topic comes via a Facebook message Kiera got: “Could you please do a podcast on onboarding employees?” Yes! Onboarding new hires can be very tricky, but Kiera has very effective steps you can follow TODAY to smooth out the bumps.

To small offices and big offices alike, this episode includes…

  • How to have an awesome hiring process
  • How to put training plans in place
  • How to re-credential your employees
  • How to hold people accountable

The Dental A-Team has a kick-butt training program, which can be yours and get you results! Email us at hello@thedentalateam.com for training plan samples! Learn to work smarter, not harder with The Dental A-Team!


Continue Reading...

104: How to OVERCOME your “Doctor Type” and Improve Patient Care (Part Two)

Oct 16, 2019

In the last episode, #103, Kiera talked about different types of doctor tendencies: over-educators, over/under-diagnosers, fear-drivers, etc. Now it’s time to overcome those natural inclinations:

Examples include:

  • The Over-Educator: Simplify your conversations.
  • The Over-Diagnoser: Ask yourself, would I give this diagnosis to myself? My mom? My spouse?
  • The Under-Diagnoser: Don’t keep following the same methods and getting the same results. Do what’s best for your patient long-term.
  • The Fear-Driver: Don’t overcompensate!
  • The Cost-Prohibitor/Insurance Lover: Drop the insurance verbiage in your conversations with patients.
  • The People-Pleaser: Guide them based on your own experience.

Need more tips and tricks on ridding yourself of these negative tendencies? Give us a holler at hello@thedentalateam.com.  


Continue Reading...

Optimum Practice

Complete your details below and a member of the team will be in touch.