Tune Into the Dental A Team Podcast!

If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!


198: How to Set Up Assisted Hygiene

Apr 30, 2020

Time for the Week of How finale! When it comes to assisted hygiene, it can be really good or really bad — it’s up to you. But Kiera’s here to tell you how to do it the best way possible! She mentions the following:

  • Schedule on an hour/half hour basis

  • Know where the x’s and slashes are

  • Communicate! (Plus a useful tool to help do this)

  • Tee ‘em up the same way/practice dialogue


If you haven’t done assisted hygiene before, Kiera recommends starting slow — maybe in the afternoon instead of all day every day. Make sure you listen to the episode to hear her full spiel, then visit www.TheDentalATeam.com to catch up on the rest of the Week of How episodes!


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197: Block Scheduling, a COVID Kick-Start

Apr 29, 2020

The Week of How continues! In this episode, it’s all about block scheduling and how it can totally help your business out. Kiera shares some important how-tos to consider:

  • What’s the doctor’s dream schedule?

  • Consider new patients’ place

  • Block out times for high production

  • Color coordinate!

If you’re not sold on block scheduling so far, Kiera goes a step further and talks about all the benefits that come with doing this, as well as a special COVID-19 spin on it.

More advice to help your practice and your staff and your LIFE is at www.TheDentalATeam.com


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196: Insurance Verification: Asterisk Power!

Apr 28, 2020

The week of step-by-steps with Kiera continues! Today is about insurance verification — not sexy, but necessary. It’s important to check to make sure your patients are still active with their insurance companies. Below are a few tips to help you out:

  • Create insurance view to cluster groups together

  • A pro tip for calling: Transfer to the next available agent instead of hanging up

  • After verifying, visualize it on the screen — use an asterisk!

  • Change the appointment color based on when you can next schedule the patient

  • Know which appointments you need to verify for the next day

  • Check the boxes!

For any questions or want of forms that Kiera mentioned, including a sample insurance verification form or helpful vocabulary, email hello@thedentalateam.com.   


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195: Roadmap to "Back to Office" Success

Apr 27, 2020

Kiera’s giving a game plan for heading back to the office! As a few offices begin to open back up, here are four ideas to consider as we get ramped back up into practice life.

  1. Get insurance verification dialed in

  2. Block scheduling is your friend!

  3. Utilize assisted hygiene to get cashflow up

  4. Make it easy for patients to pay and consider membership plans

Side note: There are also personal protective equipment things to consider. Make sure your office researches what requirements are out there in our new coronavirus world.

This episode is a great preview for the rest of the week, so make sure you stay tuned! And visit www.TheDentaATeam.com. 


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194: Kiera’s Book Club, Part 2

Apr 23, 2020

The last time Kiera did a book club episode, it was a huge success! So she’s back for round two of inspiration and good reads. Below are some of the favorites she’s been reading:

(These books are linked to Amazon, but we encourage you to buy them locally!)


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193: Magic Phrases That Work Every Time

Apr 22, 2020

Kiera shares some key magic phrases that will take your dental squad from B-listers to the A-team! These phrases below add a flare and flavor to your practice. Check ‘em out, and be sure to listen to the episode to know when to use them:

  • Is this the credit card you’d like to keep on file?

  • What other family members can we get scheduled for you?

  • It’s never going to be as predictable or less expensive than it is today.

  • Like a chip in your windshield, you know it’s there. It’s going to crack, we just don't know when.

  • How can I help you smile?

  • I’m calling regarding your account. Give me a quick call back.

  • Let’s get you scheduled so I don’t forget about you.

The right words go a long way! If you’re looking for more ways to be a word ninja, visit www.TheDentalATeam.com.

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192: What Makes You Feel Alive?

Apr 21, 2020

Kiera talks all about her trip to Antarctica in this episode, and shares some super interesting facts (who knew you had to sterilize your boots before stepping on land?). The experience she had made her think about life in general, and what we should each be doing to make every day count. Traveling makes Kiera feel alive; what makes you feel alive?

What other areas in your life are you engaged in outside of dentistry and your home/family life? Expanding your views helps you connect better with others. Today’s the day to start making your life really count, one day at a time.

To hear more inspiration — both personally and professionally, visit www.TheDentalATeam.com.  


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191: Remember, YOU’RE the Magic Sauce

Apr 20, 2020

Guess WHAT!? It’s Mark Costes’s birthday today! Happy birthday, Mark!

In this episode, Kiera shares the traits she admires about Mark and how each of us should find someone like Mark in our lives. A few of the traits he exemplifies (and traits we should all try and acquire) are loyalty, striving to improve, know the energy you’re bringing to the party, and applying what you love about someone into your lifestyle.

When we have positive people in our lives, we should look at their best characteristics and emulate them in our own lives. Mark is a great person for Kiera to do that with.

So happy birthday, Mark, from The Dental A-Team family.



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190: Here’s What the Best Practices Do

Apr 16, 2020

Ahhh, nothing like a podcast topic that will fuel your inspiration to be the best practice you can be! Today Kiera shares tips on common themes she’s seeing in the best practices she visits. Here’s the recipe for success:

  • Doctor is decisive

  • Office manager is consistent and holds people accountable

  • Decisions are made quickly

  • Meetings are held regularly

  • There’s vulnerability

  • Numbers are watched

  • The team is engaged in the office plan

  • Don’t be everyone’s friend

  • There’s killer delegation

  • Systemization galore!

  • Simplicity is key

Implementing these trends are what truly sets the good dental offices apart from the GREAT dental offices. Need guidance on how to get there? Email hello@thedentalateam.com and let us help you.  



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189: Now’s the Time: Same-Day Treatment

Apr 15, 2020

You guys! Kiera’s talking same-day treatment in this episode, how to give patients amazing dental care AND bump up your production rate. This is the time to get this system dialed in so you and your practice can give better VIP patient are. Kiera boils this down for multiple positions:

  • Back office: Prep during your morning huddle + color change appointments

  • Doctors: Get into exams earlier

  • Assistants: Look for who you can convert, and know what to say to make it happen

  • Front office: Be up-to-date on finances and help back office team convert on their own

This is a system you can create TODAY and send off to your team. And if you’re looking for more ideas on how to flawlessly make this happen, ask The Dental A-Team at hello@thedentalateam.com! Seriously, we know what we’re doing and we’re here to help you do it. 


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