If you are a dental practice owner or team member, this podcast is for you! Join Kiera Dent as she shares first hand knowledge on what it takes to create a wildly successful dental practice!
Kiera’s right-hand woman, Tiffanie Trader, is back with more goods! Tiffanie is a traveling coach with the DAT and one of the best with team morale!!
Today’s topic is consistency in a leadership position — the number one way to get your team to like you, respect you, and support you. Kiera and Tiffanie talk about what to do and what NOT to do to build trust within your team, including how to fight through the bad days and who/who not to vent your problems to. Being a good leader also means taking care of yourself, so don’t forget to fill your own wellness bucket.Looking for other ways to be the best leader you can be? Check out your options at www.TheDentalATeam.com!
Being human means we each go through times of upset. Learning how to have hard conversations with people (both professionally and personally) can help smooth out those rocky paths. Kiera connects with DAT’s traveling coach, Tarley Reed, in this episode to talk about communicating when it’s difficult — a valuable skill everyone can benefit from. It starts, Tarley explains, with understanding each other as equal humans.
The two dive into what hard conversations look like and what exactly is stopping you from having them. Keep an eye out for Tarley on future episodes, and learn more about what she does at www.TheDentalATeam.com!
Happy week of love! Did you know the number one reason people leave jobs is because they don’t feel appreciated? Kiera discusses how to show love for your team members in a personalized way, based on their love language and human need.
That’s right, it’s time to take some quizzes! Learn your love language here and find out which human need is driving your behavior here. Encourage your team members to take these quizzes so you can understand how to show your appreciation for each of them in a way they’ll best respond to! It’s time to fill one another’s love buckets <3
Lastly, Kiera thanks and loves all of YOU for being part of The Dental A-Team. Every single download, comment, or like goes straight to her heart. Stay awesome, fam.
157: News Flash! Block Scheduling is the Way to Go!
It’s time for a deep dive into something that will make every single team member’s life easier AND get rid of non-productive days! That’s right, the title said it all: block scheduling! In this episode, Kiera dives deep into one of her favorite office hacks and walks listeners through how exactly to build the perfect schedule.
Doctors, build out what your perfect day/week looks like, then the team members step in and fill in around it. And because practice makes perfect, Kiera walks you through how to build these samples, what colors to use, and what phrases to start word ninja-ing. Keep an asterisk on this episode so you can use it as a role-play demo.
This tactic will calm the chaos of the back office to front office scheduling transition. Is it foolproof? No, but it’s the best recipe for having a perfect schedule. Remember: Everyone in the office needs to be on board for this approach to work best. Need a...
156: Case Study: Fundamental Leadership 101
It’s leadership pow-wow time! Kiera is talking with Dr. Bill Keith and Ashley Keith, her case study out of Kansas City, about how to be a forward-thinking office that excels in leadership. Topics include why having a third-party expert come in is helpful; how to see a need and delegate effectively; and what it means to let go of control (in a good way!).
The Keiths’ takeaways include:
Finding comfort in being the dumbest person in the room
Focusing on the next step, not the entire staircase
Leveling with your team, good or bad
155: “There’s Something Special About Being Good at Something…” (with Dr. Mark Costes)
Kiera and Dr. Mark Costes catch up to discuss 2019 takeaways, and what changed since the January 1, 2019 versions of themselves. Kiera shares how she found her fulfillment piece — and why it’s more than just seeking security and working hard. Mark, on the other hand, saw 2019 as his best and most challenging year so far, and talks about his realization of missing dentistry.
This is a quick, feel-good episode that’ll warm your soul. Make sure you stick around for Kiera’s new-year challenge, too!
Check out additional episodes with Mark at www.TheDentalATeam.com!
154: Increase Case Acceptance from 50% to 100% in one Afternoon: NDTR Handoffs
Kiera’s dental tips today revolve around perfecting the hand-off. What does it take to make the best cookies ever? The right ingredients and stellar instructions. The same can be said for having the best VIP patient experience! Make sure your team is taking the right steps! Kiera breaks down what that looks like for the front and back offices.
Front office: Have a form or template for how to collect patient information.
Hygienists/assistants: Fine-tune the CRP hand-off.
Doctors: Use NDTR for maximum efficiency!
THEN Kiera takes it up a notch, sharing an extra tip for all the true A-Teamers out there: edify! Keep an ear out for the snowball activity she did to teach this idea. By having the best hand-off, you’re transferring the trust of your patient throughout your entire office, yielding both VIP patient AND employee care.
Looking for more tips to establish your office as an A-Team?...
153: It’s Not Work That’s Stressful, It’s Your Boundaries
Stress!!! It’s the worst, right? In this podcast episode, Kiera talks with the Dental A Team’s traveling coach, Tiffanie Trader, about managing stress. It’s easy to feel overwhelmed in work life, especially when your workload spills over into personal time. Sure, you’re trying to set boundaries of when and when not to commit to answering emails and putting out fires, but your boss keeps sending you emails at 9 p.m. and you can’t NOT answer, right?!
WRONG. Tiffanie and Kiera walk you through this false mindset we as humans have created. If you don’t manage your life, someone else will do it for you. Tiffanie offers three tips:
Recognize your personal responsibility. What can you do to release your stress?
Identify 3 things (and 3 things only!) per day you intend to complete; everything else is gravy
Set correct expectations with people (as well as yourself)
Episode 152: Side Hustle: This Will Dramatically Increase Your Income
Kiera connects with Paul Moore in this episode, a real estate expert with an impressive background, to talk about the realities of real estate for dentists and team members alike. They discuss residential and commercial real estate, storage units, and even flipping houses — all from the perspective of what’s doable as a dental professional. They even discuss what to keep an eye out for as the next recession approaches.
The takeaways Paul provides and explains:
Understand the difference between speculating and investing
Follow the smartest investor in the world, Warren Buffett, and use partnerships
Get all the tax savings you can
More about Paul:
After graduating with an engineering degree and then an MBA from Ohio State, Paul was Finalist for Ernst & Young’s Michigan Entrepreneur of the Year two years straight (1996 & 1997). Paul began investing in real estate in 2000...
Time for more helpful nuggets from Kiera! This time, she’s talking insurance verification. Hold your moans and groans, folks. These quick tips will change your life with better case acceptance, improved VIP patient experience, and less stress in your practice. (If you haven’t already, check out episode 80, The Bread and Butter of Dental Practices..)
In this episode, Kiera offers sage advice about…
Changing the appointment view in your software to be based off each patient’s insurance company
Clustering patients with the same insurance company together (example: everyone with Delta Dental is highlighted blue) and then call based on those clusters
At the beginning of the year, making full breakdowns (perhaps with an insurance breakdown form), and once you’ve verified for each group number, utilizing asterisks to show what’s been done
These are just a few of the tips Kiera shares. Listen to this quick episode for the rest of her advice on making...