How to Build Your Dream Practice
Our clients, Jeff and Dr. Andrew, didn’t just build a their dream practice. They built a lifestyle. One rooted in gratitude, trust, community, and leadership. Whether you’re just starting out or scaling your second location, their story reveals the real strategies that make a dental practice truly exceptional.
What leadership traits matter most when scaling a dental practice?
Dr. Andrew’s approach to leadership:
- Lead with humility and curiosity
- View associates as equals and collaborators
- Listen and learn daily from your team and patients
- Focus on staying grateful, let go of ego, and create space for others to lead alongside you!
Jeff’s leadership evolution:
- Formerly in a completely different industry
- Immersed himself in learning: HR classes, chamber events, leadership training
- Built community connections and invited nonprofits into their space
They showed that successful leaders invest in their growth and build others up as they grow themselves.
How can associates and practice owners collaborate better?
Jeff and Dr. Andrew emphasize:
- Daily side-by-side collaboration
- Open office communication (literally sharing an office with another provider)
- Feedback loops that are rooted in patient outcomes, not ego
That mindset shift from correction to curiosity creates a culture where feedback is welcome.
Why personal development matters in building a thriving team
This practice goes beyond dentistry:
- Andrew lost 90+ pounds and led a team-wide wellness initiative
- Jeff joined Leadership Catawba and connected deeply with the community
- They created a vision-driven space that serves soccer clubs, Girl Scouts, and local nonprofits
"We realized people didn’t just come for dentistry. They came for how we treated them."
They created a workplace people want to be part of and a community space people are drawn to.
How do you know you’re ready for an associate?
They knew it was time when:
- Both providers felt they couldn’t take time off without overloading the other
- They had systems, space, and support in place
- Their team felt empowered to help choose the right cultural fit
Their next associate won’t just be a clinician, they’ll be part of the culture and legacy!
What’s next for your dream practice?
For Jeff and Dr. Andrew: Sweden, self-discovery, and empowering the next team member to take on leadership. For you? Maybe it’s:
- Carving out time to reflect on your values
- Building space that brings people together
- Or finally taking that vacation so your team can stretch and shine
Let this be the reminder that the dream practice isn’t just about revenue. It’s about impact, fulfillment, and alignment with who you are!
Need help building your dream practice? Schedule a call.
Don't forget to check out our podcast for more tips on overcoming patient objections.
Last updated: June 2025
Author: Jacintha Ham, Dental A Team