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Episode : #369: You Need to Respect Your Patients’ Time

Podcast Description

The fabulous road warrior Tiffanie is back on the podcast, this time to talk with Kiera about respecting people’s time. Is your back office out of sync? Are patients running over their allotted times? If someone needs an emergency visit, are you pushing everyone else back?

It’s time to face the facts of how catering to one single emergency patient is affecting your entire day for the worse. If you want to build trust and good relationships with your patients, running over their time slots is NOT the way to go. Tiffanie and Kiera discuss how to provide the best experience possible in a timely and efficient manner and what to do when someone calls with a last-minute request.

DAT takeaways:

  1. Game plan the day in your morning huddle

  2. Aspire to give VIP treatment to all patients

  3. Whistle a different tune

Episode resources:

Reach out to Kiera & Tiff

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