← Back to Podcasts

Episode : #399: Fixing the Schedule Mess

Podcast Description

We’ve been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points:

  • Block scheduling

  • Using the right verbiage

  • Being proactive

  • Using a back-office quarterback

This process may seem counterintuitive in some ways (aren’t you supposed to let the patient choose what time works for them?), but it’s a process that’s been tried and true.

Don’t believe us? Give it a try for six weeks and see where you end up.

More on Brittany:

I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams!

Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment. 

Episode resources:

Reach out to Kiera and Brittany

Listen to Episode 364: Block Schedule Around the Prime and Fluff

Subscribe to The Dental A-Team podcast

Become Dental A-Team Platinum!

Review the podcast on iTunes

Recent Podcasts

Episode

#851: The Actual Value of Knowing Your Ideal Patient

We’ve talked about it before: Your patient avatar is crucial for success (listen to ). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on… Reverse engineering your ideal avatar …

Listen Now

Episode

#850: Consider This When Buying/Maximizing a Practice

Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more?…

Listen Now

Episode

#849: Tip For Better Communication

Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient…

Listen Now

Episode

#848: How to Handle Rude Patients

There’s always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There’s always a lesson to be…

Listen Now
View More Dental A Team Podcasts