Did you know that when your front office staff isn’t smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up.
Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we’ve got everything you need!
Episode resources:
Listen to episode 147, Is Your Front Office Killing Your Practice?
Listen to episode 40, The 5-Minute New Patient Phone Call
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Episode
Artificial harmony is what happens when teams work alongside each other day in and day out, but never actually talk about what needs to be said. Kiera and Dana walk listeners through why getting to the root of problems in a practice is so critical — from not just a teamwork point of view, but […]
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Re-releasing a Dental A-Team podcast fan favorite! Britt is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she’s sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training the leadership team, setting up KPIs, […]
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Tiff and Nikki share how a hands-on operator can become a strategic owner, and at the same time set the team up for success. By sharing responsibilities and establishing clear systems, your practice’s culture, business, and team can blossom in unexpected ways. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave […]
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Did you know: Today’s dentists are waiting five years longer to buy a practice than they were a generation ago? Kiera is joined by Brian Hanks of Dental Buyer Advocates to talk about delayed ownership traps and why the future of private practice is an encouraging one (Brian shares numerous data points to back that […]
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