We all know that there’s a dark side to owning a business: firing employees. In this episode, Kiera explains how to go about firing team members — all while being human about it. She walks through …
Were expectations clearly stated?
What’s the root cause and can it be fixed?
Do you have a firing protocol?
Be sure to follow through.
Of course, knowing how to hire rockstars in the first place can help with this. Check out the Dental A-Team’s hiring course!
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Episode
Practice success doesn’t always equal personal life happiness. Kiera talks about the Yes Success Model, and how to align your business goals with your personal life goals, because they’re allowed to complement each other (and should, frankly). She asks probing questions that’ll get you thinking about alignment and finding the right motivating factors to keep […]
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It’s Kiera and Britt on the pod together, with listeners getting a live look into how the Dental A-Team is thinking about the year’s end — plus ideas as to what could be copied over to dental practices. There’s a large emphasis on cost estimates and budgeting, including knowing when to fine-tune production or start […]
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Dentistry is most important when a patient is in the practice. As soon as they leave, there are a million other parts of their life competing for priority. Tiff and Dana discuss how to talk about dental care with your patients so it doesn’t get lost under the heap of everything else. Episode resources: Subscribe […]
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Your key performance indicators do not have to be intimidating. In fact, with the correct frame of mind, they tell you exactly what’s going on in your practice! Kiera shares the smart way to utilize KPIs, including: Looking for patterns, not just numbers Finding the question in each KPI Understanding KPIs are team-wide, not just […]
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